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Status: Delivered
fabianj
Submitted by on ‎Jun 27, 2018 5:16 AM

Make chat-reassignment visible

When a chat is reassigned to another user, this event thos not show-up in the chat. Therefore the customer does not know he is beeing reassigned. Also in slack there is no trace of the reassignment, so people get easily confused of who is now actually chatting...

 

There should be an event inserted into the chat-transcript when a chat is reassigned, for everyone to see.

 

SnapEngage did handle chat reassignment very well.

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HubSpot Updates
Re: Make chat-reassignment visible - changed to: Delivered
July 09, 2018 02:13 PM

The reassignment does show in the Inbox. If you're experiencing issues with this, please reach out to our Support team!

1 Reply
Delivered
hroberts
HubSpot Product Team
HubSpot Product Team
‎Jul 9, 2018 5:13 PM

The reassignment does show in the Inbox. If you're experiencing issues with this, please reach out to our Support team!