When forms are submitted, because the payments section and form itself are on separate pages, my client is able to submit a form without completing the payment section. The form then reaches its designated inbox, without payment being made, and shows "Open" in yellow under the payments section. If a form has a payment, it should not be able to be bypassed without the payment being submitted. If a payment is not received the form should never even reach the inbox. Please edit this so that a form with payments can NOT be submitted without the payment portion being completed.
Honestly, in 2024, this is the most egregious backlog of a BASIC feature. We're considering jumping ship on payments at least. They'll have to bribe me to stay on HS payments for this feature alone. We pay MORE for HS payments than our previous processor and get LESS ... waaaaaaay less.
HubSpot got back to us after a LOT of back and forth, only to tell us that there IS a workaround, but it requires hiring a hubspot coder to scrape the data from your form, hold it in a cache, then run the credit card, and only if the credit passes then the cache dumps the form data back into hubspot where you have to re-assign the answer for each data point to a corresponding Hubspot field.
Honestly, it wasn't a workaround really feasible, and I didn't price out how much it would cost ... this still feels so basic to not have in 2024...
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