HubSpot Ideas


Lead-flow follow-up emails to override frequency cap

Like it's the case with other type of follow-up emails, it'd be sensible to be able to have the option of overriding the send frequency cap when setting up lead-flow follow-up emails. This would ensure, for example, that contacts always receive a follow-up email after they've downloaded a piece of content. 

2 Replies
Guide | Elite Partner

I like that idea - I would also like to see at a glance which emails have overridden the frequency cap.

Top Contributor

Great idea! That should also include Follow-up emails sent out upon filling a form. A contact may have just received an email, that is why they filled out the form. They should receive an email confirming that their submission was received, regardless of Frequency Cap. We should be able to override/turn off the frequency cap for these emails, ideally on a one by one basis.