HubSpot Ideas


Handling duplicated tickets from customers



sometimes happends that some customers send 1/2/3 emails with different subjects, this action open more than one ticket for the same person.


Would be helpful have the possibility to divide the tickets using email addresses instead of the subject, so in conversation inbox we will have just 1 ticket open for person instead of 1/2/3 etc... with different subject for the same issue.


Thank you!