The way the gmail integration works, if you have multiple contacts on a thread, you can see if an open happened but not who opened it.
The open activity shows on the activity feed of each person who was on the thread 😞
This is kind of useless for the sales team.
Mixmax shows exactly who opened the email, even when multiple people are on the thread. And it shows open details right in gmail...you don't have to click over to HS to see it.
My sales team wanted to switch from Mixmax to HubSpot. But looks like we'll have to either keep Mixmax for 1:1s or use both.
We need HubSpot for pipeline visibility...MM emails, replies, and meetings booked aren't reportable the way they are if you do in HS.