We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
Thank you everyone who participated in the survey! We got 30+ responses and have reached out to some of you to conduct user testing for this new feature. Unfortunately we are not able to do this with all of you but rest assured we will consider the feedback you have given us in the survey.
I'll keep you all updated on the progress we make. Thank you for your patience.
This feature is currently in the planning phase and we need your help! Please fill out this short survey and give us your feedback - https://forms.gle/3cAopTNT2QyB9eeX6
We NEED this feature in order to use the conversations inbox. We often get emails that need to be forwarded to different departments that are not on the Hubspot platform.
I would like to be able to forward a thread from the Conversation inbox. I can CC someone external to my Hubspot team but the reply does not include the content of the original email inline and cutting and pasting is losing all the formatting.
An alternative would be to be able to set up the inbox reply as including the original message in the body of the reply.
Same here, i can't believe that this feature isnt availible in the conversation inbox. A simple forward of an email is mendatory for our Customer Success team.
For example, some customers require me to forward the email to their relatives. I can't. I have to go to Gmail, therefore your promise of "Everything in one place" is not true.
We need this too! Forward from the conversations tab as well as forward to a contact inside a Ticket. I can Cc or Bcc others, but the original To recipient cannot be changed.
PLEASE!! WHYY are we not able to forward emails !?!?!
We really need to be able to forward email threads to non-hubspot-users (external email addresses). For example, we need to forward a conversation to a Transaction aquiring financial institution, as a proof of business transaction between us and a client. Forwarding is not possible and we can in no way proof that the payment made by the client is VALID because Hubspot LOCKS IT IN !! This makes it possible for a client to reject a payment for services that we already provided due to no proof !!
