Extend options for hubspot user session timeout length
Currently HubSpot limits user session timeout length to a max of 1 day.
As a user: I may take a single day off or find myself not utilizing the HubSpot interface for a day, resulting in the requirement to login again.
As an admin: I am not in HubSpot every day, but I might be in it 2-3 times a week, each of them requiring me to log in again.
As an SSO/SCIM admin: I am annoyed that HubSpot's limited options block me from properly managing security in a way that best suits my organization.
Earlier this year HubSpot did not provide control over this and sessions were indefinite. Now it seems the pendulum has swung to anothe extreme. (e.g. it is difficult to imagine anyone wanting 15 minute session inactivity timeouts)
Please give admins the ability to set a more reasonable session timeout length!
Request for Extended HubSpot User Session Timeout Options
Hi [Name],
I appreciate your feedback on HubSpot's current user session timeout limitations. I completely understand the inconvenience caused by the 1-day maximum timeout.
As a user, admin, and SSO/SCIM admin, your insights highlight the need for a more flexible approach to session management. I've forwarded your suggestion to our development team, emphasizing the importance of giving admins the ability to set a more reasonable session timeout length.
We're committed to providing a better user experience, and your input is invaluable in shaping HubSpot's features. I'll keep you posted on any updates regarding this enhancement.
I too have this issue, I login every time I'm physically at work using SSO and can continue to use this session at home. If I work at home on friday and monday, this session timeout would cause me to be logged out on saturday if I don't open HubSpot that day.
Please add an option for 5 days/7 days to resolve this issue.
It's incredibly annoying having to log back in after 24 hours of inactivity. Please allow admins the option to increase this to 7 days for their organisation.
24 hours is crazy. It discourages users from using the program. If security is an issue how come I never get signed out of the mobile app? This needs to be corrected. Superadmin should have choice up re sign in times.
Logging in a few times a day is tedious and many emails don't get tracked in the rush of the moment. We would like to have the login be active for a week. Each Monday we can log in again.
I see you getting complaints about this from a great many users – here and elsewhere ... As a developer, I know that the proposed adjustment is EXTREMELY simple to implement and – if shifting to 30 days – is in line with SOC2 and ISO27001 requirements (per the comment above) ... So what exactly is taking you so long to act on this?
Upvoting this request. My sales team is really annoyed and complaining to me about getting logged out all the time. This should be a configurable setting at the account level.
I fully agree with this. It's particularly annoying with the HubSpot Outlook plugin. I have to tell my users to ensure that they ensure that the plugin is logged in to their account so that we don't miss having communications with customers logged in their HubSpot record. I'm getting pushback from my users on this and it's hindering adoption.
