HubSpot Ideas


Display opt-outs in total recipients calculation

When specifying recipients for an email campaign, I'd like to see the number of people who won't receive an email because they have opted out.




In the screenshot above you can see the list total is 2933, but when I add an exclusion list the total recipients is reduced to 2223.


I think the "total recipients" value on this screen should subtract the opted out contacts by default and include a message like "710 contacts will not receive this email because they have opted out".