Thank you all so much for the feedback! We have a new "Ticket Permissions" option that allows end-users to see all tickets from their company in the customer portal -- not just their own tickets. You can read more about the new setting in this KB article. The "Ticket Permissions" setting is in public beta and should be accessible in all Service Hub Professional and Enterprise accounts.
Before: Customers logging into the portal would see any tickets that their corresponding contact record is associated with.
Now: Users in HubSpot can choose one of two options for their customer portal.
If you are looking for more granular control over which end-users get access to their company's tickets (i.e., specify an "admin" type of contact), please continue to leave feedback and details about your use case!
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