It would be very useful to be able to create custom fields to track data that applies across my entire HubSpot account.
For example, we are an IOT company. If a piece of infrastructure has a problem it can generate a number of related tickets. I track those related tickets by assigning them an incident number. We use that number to control bulk actions for those tickets. I'd like to track the current incident number so we can apply that number to new tickets as they are created. I have a workaround in place but this would be a great capability to have.