There needs to be an option for credit card payment fees to be passed onto the customer. We would like to offer credit card payments as a option but want to be able to notify the customer that if they use a cc then there is a fee attached. And the fee needs to be automated as part of the payment.
Hi all - Joe here from the HubSpot product team. I wanted to share a quick update on this topic but first wanted to mention that I tried to find similar ideas and merged them into this Idea which had the most activity.
As of Q4 2023, we are actively reviewing this idea. Currently it is not on the roadmap with an explicit timline that I can share but I will return to this thread to post updates about progress. Please follow this thread and upvote if you're interested in this capability! Thanks.
I think this would be a really helpful feature for people like us that sell wholesale and use payments.
Allow Sales > Payments: to have a "preffered Payment Method" and/or add the CC fees to the customer instead of vendor.
Functionality example:
I send a payment link to client and they come to my hubspot payments page to check out.
The price is $500. They have payment options ACH or CC.
They choose my "Preffered payment Method" which is ACH and pay $500
They can choose the "Pay by Credit Card" (alternative payment method) carrot.
There is a statement we could write, for example: "we are a charity and every little bit helps, please pay ACH. If you would rather do Credit Card 3% is added..."
The Choose non-preffered payment method, Credit Card and pay $515
In either case, we collect the expected $500, passing cc fees to customer if they still want to do this.
Currently, it is not possible to charge customers a processing fee when they use credit cards to pay. So that means we loose 2.9% in fees from HubSpot every time a person pays with a credit card. It would be ideal to be able to card an processing fee to the customer so we can recoup the cost of the fee.
We have orders as high as $50,000 that people sometimes pay with credit cards. This is a huge hit to our bottom line if we aren't able to recover these fees. Ideally we would be able to give them a choice to either pay with credit card and get the fee, or pay with ACH and not get the fee.
It would be AMAZING if there was a way to toggle on the option to pass on processing fees to the customer - this would be a game changer for small businesses.
I've been wanting this option for a while. A few of my clients deal with large transaction amounts for the service they provide... so the customer would like to use a Credit Card rather than ACH in order to take advantage of the CC points game and have no problem paying the fee.
But figureing out an updated transaction total that includes the fee each time becomes tedious. Instead, the ability to turn on or off an option in the payments admin to pass on the transaction fee to the customer would be a huge timesaver. I know other services like Melio Payments has this option but adding in another 3rd party service isn't ideal.
Hi all - Joe here from the HubSpot product team. I wanted to share a quick update on this topic but first wanted to mention that I tried to find similar ideas and merged them into this Idea which had the most activity.
As of Q4 2023, we are actively reviewing this idea. Currently it is not on the roadmap with an explicit timline that I can share but I will return to this thread to post updates about progress. Please follow this thread and upvote if you're interested in this capability! Thanks.
