HubSpot Ideas

HTan0

Country of the number that calls the user when selecting the "Call from phone" option

Hi, I'm submitting this on behalf of a customer. 

 

Currently, when trying to call a contact record from HubSpot, if you select the "Call from phone" option, two calls are made: one to the first phone to set up the recording, and another to the second phone for the actual call.

 

The first call you get is usually from a United States (US) number. It would be great if we're able to select or change the country of this number so that we can avoid charges from the carrier for receiving this call.

 

For example, if a customer is based in Denmark, and the carrier of their number charges for receiving calls from international numbers (e.g. US numbers) but do not for local calls, it would be great if there's an option to switch that number to a Denmark number so that the customers can avoid these charges. 

 

I understand there is an option to "Call from browser" instead which should help to avoid these charges, but in my customer's case, they have use case / reasons for preferring the "Call from phone" option. 

 

Thank you! 

1 Reply
MaltheOARadiant
Member | Platinum Partner

100% Agree!