HubSpot Ideas


Conditional Ticket forms

Thanks for implementing the pipeline logic, this is a huge step to help our clients organise and structure ticketing forms.


Please allow users to order these property fields in which way suits us.

As it stands they sit at the bottom in a random order, regardless of the order you select them. This gets messy quick.


In addition to thie update, can you allow depenant fields aswell.




User creates ticket
Pipeline option: Complaint pipeline
Below logic then follows,
Complaints Category Dropdown appears
- User selects 'Delivery' out of drop down options

Delivery Sub Category Dropdown appears
- User selects Sub category option