Clarify the feedback question after talking with customer support?
I've used the customer support chat to get HubSpot running better for my organization numerous times already but keep finding myself hesitant to answer the question about how much effort I had to expend to resolve an issue. The more difficult the problem was, the more effort both I and the support person had to make to resolve it, and I keep hesitating to mark something as high effort in case it reflects badly on them and end up not leaving any feedback. Maybe adding a second question asking if the support person appears to have invested an appropriate level of effort would be helpful.
