HubSpot Ideas

AndrewKennedy

Change functionality of threadStatus in Conversations API to permit filtering of conversations

At present, the threadStatus parameter for this call:

 

conversations/v3/conversations/threads

 

does not work unless the associatedContactId is set.

 

I have a use case where I only want open conversations for all, or a selected inboxId; I don't know or care about the associatedContactId value; and would like to have the filtered list of conversations returned.

 

I know I can handle the filtering in my business logic, but it would expedite my solution to not have to deal with the filtering on my side, and I'm sure many others would benefit from this capability.

 

@Jaycee_Lewis @JUrban78