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Status: Delivered
maxwellziegler
Submitted by on ‎May 9, 2018 4:50 PM

Bring back individual availability in Messages Chat

The team feature is great, but as part of a small team with different role types (and schedules), individual availability is critical.

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HubSpot Updates
Re: Bring back individual availability in Messages Chat - changed to: Delivered
August 31, 2018 02:19 PM

Hey @maxwellziegler! Individual availability has not gone anywhere 🙂 An agent still controls whether or not they are Available or in Away mode using the toggle in the bottom left of the Inbox. Team avaibility settings just determine when the widget should appear on your website to visitors.

1 Reply
Delivered
hroberts
HubSpot Product Team
HubSpot Product Team
‎Aug 31, 2018 5:19 PM

Hey @maxwellziegler! Individual availability has not gone anywhere 🙂 An agent still controls whether or not they are Available or in Away mode using the toggle in the bottom left of the Inbox. Team avaibility settings just determine when the widget should appear on your website to visitors.