HubSpot Ideas

CRiley

Assign a default outbound email address based on a user's team

As in the header, we need a way to assign a default email address to a team, so that all users under that team have their outbound emails default to that email address. This will ensure that multiple email inboxes can be set up, without Hubspot overriding the email address on an outbound email.

We often find that Hubspot will manually override the outbound email address to a different email address, leading to replies being assigned to the wrong inbox.

2 Replies
GrantCarlile
Top Contributor | Diamond Partner

Since you define the group anyway; would be great to see a default added in. Then the user could also choose to use the default or their own for each of the groups they are in. Workflows and sequences could allow us to define as well.

MShields2
Member

Agreed! This would be very helpful.