HubSpot Ideas

romi

Add regions to languages

Ability to add regions as well as languages to the Knowledge Base, i.e. Australia, UK, NZ, etc

HubSpot Updates
Being Reviewed
November 15, 2023 11:44 AM

Hi all! I've consolidated a handful of related ideas about an expanded list of supported languages for multi-language knowledge articles. Please continue to upvote this idea, but good news -- we're making progress here! I'm unable to provide a timeline, but the work is underway. Have a great rest of your week and thank you as always for the feedback 😀

28 Replies
ahmetbozkurt
Member

Hello everybody,

https://destek.vedubox.com/ this is our humble Knowledge Base for our LMS platform. We have local customers from Turkey and we have international customers. However, Hubspot Knowledge Base does not support Turkish language for its Multiple Language (BETA) feature.

We have to use English option for actual English language, therefore we have to serve Turkish Knowlede base under an another language as seen here:

Adsız.png

This looks quite unprofessional. There are only a few words waiting to be translated in Turkish and our team includes advanced English speakers who will provide accurate translation for few words and sentences in case you need help. 

Rest of the content are already translated with translation tool, such as theme translation and category translation. Therefore, we would like to help you add Turkish option just for Knowledge Base display option, and it would be better if we did this ASAP.

ahmetbozkurt
Member

Hello again, 

Our team have prepared the required translation in order to help you. Below is the Turkish translation of end user interface. Translating fields below and enabling us to use Turkish as a language option in knowledge base is sufficient.

Knowledge Base – Interface buttons and their Turkish translations

Screenshot_8.png
EN: Search for answers
TR: Yanıtları arayın



Screenshot_9.png
EN: See all articles
TR: Tüm makaleleri gör

 
Screenshot_10.png

EN: Was this article helpful? 
TR: Bu makale faydalı oldu mu?
Evet = Yes
Hayır = No
 

Adsız.jpg
EN: See more
TR: Daha fazla göster

Screenshot_11.png
EN: See less
TR: Daha az göster

ahmetbozkurt
Member

Can we at least expect an approximate due date? We need to strategize our efforts for Knowledge Base and we need to know if supporting Turkish for Knowledge Base is among your plans or not.(If not, we also would like to know the reason.)

Building a knowledge base is a serious effort for our team, it means focus for writing articles, dividing manpower and spending time. Serving it under an unrelevant language will seriously damage our reputation. Therefore, we are at a pause waiting to hear from you. We want to stick to HubSpot for user friendly interface, our CRM already built on HubSpot and the ability to copy screenshots from clipboard while writing an article, since we have lots of articles waiting to be served. But we cannot afford to serve our content under a different language forever.

Post edit: I'm aware of Ideas Forum's rules. But I did not post this threat on Ideas forum, this is more close to a support ticket rather than an idea. It was moved by the moderators. What we ask is not a new feature, we literally ask for translation of 5 sentences + 2 words + adding an option to an existing selectbox.




Snaedis
HubSpot Product Team

Hi @ahmetbozkurt - sorry for the late reply! For something like this, where you're needing a quick reply, I would recommend reaching out to our Support team rather than posting to this forum. The Ideas forum is more for posting ideas and upvoting those you'd like to see implemented in HubSpot, whereas in this case it really just sounds like you need Turkish implemented and would like to know if it can be done soon. 

 

On that note, I'll look into this. I'll reach out to you directly later this week when I know more. 

 

Thank you for your patience! 

- Snaedis 

tothz
Participant

Hi, We serve about 400.000 users via Hubsot in Hungary, and we need Knowledge base primary language setting to Hungarian beacause our all knowledge base articles are in Hungarian, and the end of articles this question in English is not to good for us and for our customers: "Was this article helpful?" and  "Related articles". Could you help to us that we can change this question to Hungarian? Thanks!FireShot Capture 042 - Service Hub Settings - app.hubspot.com.pngFireShot Capture 020 - Service Hub Settings - app.hubspot.com.png

romanmuska
Member

Hi,

 

we create knowledge base for english language and now we want to add also slovak language but there is no option for that. Is there any chance that you implement it in this year?

 

Thanks.

kharshegyi
Member

Support is needed. 

Serfozo
Member

We more than happy to support our lovely customer base via HubSpot.

szreka
Member

Support would be appreciated. Thank you!

Snaedis
HubSpot Product Team
 
MVeloso
Member

Hello, 

 

My company's website feeds the FAQ's directly from hubspot. 

 

Yet, hubspot only features, in its laguages list, Portugal - BR.

 

What we require would be the addition of a Portugal - PT to your language set.

 

Thank you, 

Manuel Veloso

tothz
Participant

There would be a huge need for these 2 sentences to be displayed in Hungarian as well.

This is blocking the introduction of the Hubspot knowledge base for 400,000 users.

 

knowledge_base_translate.jpg

AGrňo
Member

Hello, providing HubSpot language Czech or Slovak?

Emilievz
Member | Diamond Partner

We are currently expanding the knowledge base for one of our customers to multiple countries, amongst which is Belgium. However, the knowledge base doesn't support countries (only languages, which is Dutch in this case). There are lots of differences in the process for each country, which we are now unable to support through the knowledge base. 

 

We will come across the same problem when we expand to both Germany and Austria.. Or for example with the US and the UK.

 

We would love to be able to add countries instead of languages!

ahmetbozkurt
Member

Hello, 

Turkish support is now available. I just wanted to give a heads up as this is still in review. 

Thanks.

Best,
Ahmet

floeru82
Contributor

It should be possible to add more languages to the knowledge base, as is possible in various other places in Hubspot. We work in the DACH region, and it is simply the case that German is not always the same for all countries. There are subtle language differences, but there are also other reasons. For example, we want to show Swiss customers the correct currency (CHF) instead of Euro. When it comes to returns, we want to give Austrians a different address than Germans, etc.
This could be easily solved by using more "detailed" languages (for example "german - swiss", "german - austria" etc), or by using smartrules, but this is not available in the knowledge base.

Svea
Participant

We do need the same for Austria e.g. 

SMakkee
Member

We would like to be able to get the knowledge base in Estonian and Latvian as well. Currently they're not available.

AnneZeller
Member

We have similar needs! We use multi-language pages for both website pages, blogposts and knowledge base posts. However, why do you only offer 10 languages for the knowledge base, whereas we can user far more for CMS website pages?

RGray6
Member

Hi there, 

 

It would be useful if we were able to support Mongolian as a language on our knowledge articles and knowledge base as we have a client who would need to access this feature. 

 

Thank you.