HubSpot Community Guidelines

by: Community Manager
Community Manager

Welcome to the HubSpot Community! Here you’ll find a buzzing community of professionals from around the world with one common mission: growing better with HubSpot. 


The Community is made up of HubSpot customers, partners, employees, and enthusiasts. It serves as your go-to destination for discussions around industry, HubSpot products, thought leadership, and professional and business development. The Community is a place where you can connect with others, grow your business and career, share your professional expertise, and build your influence. 


We strive to ensure that the HubSpot Community embodies our values and is a space where all members are respected. The following house rules establish the grounds for Community use. These house rules are part of our HubSpot Community Terms of Use. Please make sure you’ve read the terms that apply to your use.


HubSpot Community House Rules

 1. Be respectful.

The Community is a place where you can ask questions and seek out the knowledge of your peers. This is a shared space of connection and learning. So please be polite and considerate in your interactions with other members. All people are welcome to use the Community. However, personal insults, threats of violence, and/or harassment have no place in the Community and will result in revoked Community membership. 


2. Be relevant.

There’s a lot of conversation happening in the Community. Keep your comments constructive and relevant to the topic. If you have a new question, start a new thread rather than interrupting a conversation. Please make sure to review section 3(b) of our Community Terms of Use for more information on acceptable use.


3. Share the love.

Like we say in our Culture Code, “power is gained by sharing knowledge, not hoarding it.” Help make the HubSpot Community a richer place by sharing your expertise. Start a thread, post a comment, get involved. 


4. Be responsible.

You are solely responsible for your interactions with other community members. Please practice common sense and use good judgment when posting and/or interacting with others. Do not post anything that would violate any contractual agreements (copyright, trade secret or otherwise) or nondisclosure agreements to which you are a party.


5. Protect everyone’s privacy.

Don’t share anything about yourself, your business, or another community member that you/they would not want to be made publicly available. Do not post personal information that you receive in private messages or other one-to-one communications on the Community without the other party’s consent. 


6. Keep in mind, this is user-generated content.

The HubSpot Community is full of user-generated content with plenty of good advice, instruction, and insight. HubSpot is not responsible for the content generated by other users. Please apply the same good judgment pertaining to 3rd party content on the Community that you would apply to information anywhere on the Internet.


By engaging on, and contributing to, the HubSpot Community you agree to follow these rules as well as the full HubSpot Community Terms of Use.


The HubSpot Logo and Employees

You will notice that some community members have a HubSpot logo next to their names - this means they are HubSpot employees. Like you, they are members of the community around HubSpot products, and we encourage them to share their knowledge and opinions here. 


Flagging inappropriate content for review

If you recognize any violation of these guidelines or our Community Terms of Use, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu in the top left hand corner, and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know via

HubSpot Product Team
HubSpot Product Team

Thank you for sharing, @jennysowyrda 


How can I post a question in the community?


Question: Our CRM is set-up to log and track emails automatically from Outlook (with the Hubspot Sales Add-In) however, we're finding that anything after March 30 is not displaying in activity. For example: any emails sent after March 30 and any contacts added are not displaying. Help!!

Community Manager
Community Manager

Hi @SPagano


You can post a question on the Community by following the steps here. The create post button is available on every board within the Community. 


Thank you,


Such a great and very informative guideline. Really this information is very important for me because I was an issue with my website but I was no idea that how can I get help from the community. Thanks for this help


Hello Academic team,

I'm Phuong Giao and I'm studying content through the Hubspot series " Content Marketing " and " Building a Content Strategy for Social Media ", they're very helpful and knowledgeable. So, I really want to share it with everyone, who also wants to study content like me. But, your series using the English language and someone who comes from Viet Nam cannot understand. Can I translate your series to Vietnamese and share them with everyone? I promise I'll upload it on my web: PGS and apps such as Facebook, Youtube, or Tik Tok and it's FREE!

I'm looking forward to hearing from you soon

Thank you very much!

Tôi cũng sẽ làm 1 bài khảo sát thông qua biểu mẫu để thu thập được những nội dung cần thiết cho mình.