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Customer Success & Service

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want to disable the sound when I send a chat message
- Hello! I want to disable the sound that plays when I reply to a chat message. I still want all the other sounds for notifications, but this sound is not a notification; it just plays when I send a message. And it's annoying! ...read more
Unable to comment in Help Desk when there is No Conversation History
- Hello, A client is having an issue inside help desk where they are unable to create an internal comment when there is no conversation history associated to the ticket. For example, a support team member recieves a call and creates a ticket in Help Desk for a new order. They want to create an internal note to communicate order details to someone in accounts to generate the order post-call. However, even with a contact associated to the new ti ...read more
Uneven Chat Distribution
- Would love some help with our chat not evenly distributing to team members. We recently switched from Intercom and with Hubspot chat it seems to like to settle on one person as the main one to get chats throughout the day rather then round-robining out to all the available reps. We would like to set it, ideally, so that the person who has been waiting longest in available is the next one the chat is assigned to. The same as with a phone queue fo ...read more
Create support ticket using a json attachment from inbound email
- Hi all TL;DR -------- Receive an email that contains a json file into a HubSpot inbox and have HubSpot parse the json, strip out the context and customer account, and then create subsequent help desk ticket? -------- We are looking to use HS help desk as a ticketing system to run triage on alerts that are being sent from an external cloud platform that monitors systems availability and functionality for a number of customers. ...read more
AI Chatbot
- Hello, I'm trying to add an AI Chatbot as shows in this video: https://www.youtube.com/watch?v=y12uwgcXDyE However, I can't see "AI Chatbot" under the Automation menu. Is it limited to paid plans? In the video, it seems as an option for the free plan. Thank you for the help Daniel ...read more

ammandasg on December 04, 2024

SLAs and office hours

I would like to know how to calculate my SLAs based on my office hours (9h until 18h) SLAs should intelligently adapt to the configured office hours and holidays, ensuring customers receive prompt service during business hours and preventing SLA read more

Reply Discussion Tickets

1 upvote

5 Replies

karstenkoehler

Hall of Famer | Partner

December 04, 2024

@ammandasg what you highlighted in your screenshot is the time to close, this is a default property the behavior of which cannot be changed, unfort...read more

NYasini on December 04, 2024

receiving chat notifications in different email

Dear community I have set up the chat flow for our website, but I am encountering an issue in assigning notifications to an email. Both my HubSpot account and the other account that i want to recieve the chat notification in gmail inbox are part read more

Reply Discussion Chat

0 upvote

1 Reply

PamCotton

Community Manager

December 04, 2024

Hey @NYasini , thank you for posting in our Communitiy! To ensure chat notifications go to the Gmail inbox of the support account, check the...read more

Solved

HenrikHS on December 04, 2024

Trigger workflow on feedback survey submission

I need to create a workflow that triggers every time someone submitts a spesific feedback survey (even if they do multiple times). I somehow cant find the rigth way to set up these triggers. Any help? I was thinking about doing this thru lists, bu read more

Reply Discussion Professional

0 upvote

7 Replies

karstenkoehler

Hall of Famer | Partner

December 04, 2024

@HenrikHS you can further limit enrollment by Survey ID / Survey Name / Survey CRM ID of course.

Solved

RDesmarais on December 03, 2024

Certificate of completion for customer

I am also curious to know if HubSpot allows us to produce a personalized certificate of completion for our customers upon the completion of a course or some other condition that we define? That is, can we produce a certificate template in HubSpo read more

Reply Discussion How-To

0 upvote

1 Reply

karstenkoehler

Hall of Famer | Partner

December 03, 2024

Hi @RDesmarais , No, this is not a HubSpot feature. You would have to look into third-party tools that meet your requirements, and check if th...read more

MSaurat on December 03, 2024

Can't send whatsapp message in conversation-based worflows

I'm trying to send a whatsapp template from a conversation base workflow. Which would make sense right, new whatsapp message coming in, send template. However in the Communications panel there's no "Send whatsapp message" option it's only slack or read more

Reply Discussion Conversations Workflows

1 upvote

6 Replies

MSaurat

Contributor

December 04, 2024

When you select this trigger contacts cannot be re-enrolled which I mentioned above. Sure;y contacts will whatsapp more than once.

Bayanitani89 on December 03, 2024

Adding company logo to the browser top

Hello, I read a lot about customizing your knowledge base to include your company logo, header, footer, etc. However, am not able to add the company's icon/logo to the browser itself so it appears [photo as a sample of how Hubspot's logo app read more

Reply Discussion Knowledge Base

0 upvote

4 Replies

Bayanitani89

Member

December 03, 2024

Hello again, We are currently on a pro subscription. I just emailed the support and I hope it can be sorted from their end. Thank you for taking t...read more