— Is it possible to create a comment in the Conversation thread that the HubSpot user can see during the chat? — Is it possible to show quick reply messages for the user during the chat?
— Is it possible to create a comment in the Conversation thread that the HubSpot user can see during the chat?
Yes! There's some info in the Send messages to threads section of the documentation, but as an example you can make a POST request to conversations/v3/conversations/threads/{threadId}/messages with a JSON body like:
{ "type": "COMMENT", "text": "Text content of the comment", "richText": "<b>HTML</b> <i>content</i> of the comment (optional)" }
— Is it possible to show quick reply messages for the user during the chat?
No; unfortunately, this isn't supported by the public API at this time
