Duplicate contacts

[KMcLean3]

I realised this morning that over the weekend our duplicate contacts had increased by 2000. Has anyone had this happen before or know what may have caused it.

Thanks 🙂 So far the person on chat didnt know either...

[Jonas_De_Mets · Accepted solution]

Hi @KMcLean3,

That sounds familiar 😅 I was missing control over our duplicates so we developed a HubSpot plugin to tackle this. The plugin adds properties so you can create views or reports of duplicates and highlight the recently created duplicates. You can start a free trial to find out what happened in your instance!

Hope this helps!

Best regards,
Jonas De Mets
HubSpot Revenue Operations & Co-Founder @ Koalify 

Did my answer help? Please "mark as a solution" to help the community.

[BérangèreL]

Hi @KMcLean3,

Thank you for asking the Community!

I understand that duplicated contacts increased in your portal.

1. Have you done an import of contacts recently?
2. Is there any updates that you made that could have caused this? A workflow? A third-party integration?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I'd like to invite a couple of subject matter experts to this conversation: Hi @karstenkoehler, @Bryantworks and @beeginman do you have suggestions to help @KMcLean3, please?

If anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a great day!

Best,
Bérangère