New User account is locked by administrator

[LColeman64]

I just created a new free account a few days ago to try out the software. I have used it and put a lot of customer information into it. Today I tried to get into my account and it says its been locked by an administrator. I do not have a phone number to call and get support since its the free version. It keeps directing me here or the chat robot. I tried the chat robot and it didnt help recover my account. How do I recover my information?  

[JessicaBaskey · Accepted solution]

Hi @LColeman64,

I would recommend filling out the form at the bottom of this article: https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot#additional-login-help

An internal team might be able to help you with your login.

All the best,

Jess

[LColeman64]

I provided my information to them yesterday and have not recieved a response today. But I will wait and see if I get one. Thanks

[JessicaBaskey]

I see!
Maybe @kennedyp can help out here?

[kennedyp]

Thanks for the tag @JessicaBaskey ! 

I appreciate you filling out that form @LColeman64 -- our Support team handles those form submission requests and you ideally will get a response in 24 hours. 

If you can send me a private message with the email address you used to create the free account, I can dig in with the team for an expedited reply! 

[karstenkoehler]

Hi @LColeman64,

Could you please share a screenshot if the entire notice you're seeing? Is "Locked by administrator" all there is?

Best regards

[LColeman64]

hi

This is still coming up today. I need to update my website as the one I registered with does not work. Which is why I thought it might have been locked. But all my work contacts and emails were going out of hubspot and I dont have access right now. Which I worry about becasue I dont have my work contacts saved anywhere else. I'm not sure I want the paid version if the free one doesn't even work when I need it to and there doesnt seem to be an immideate solution. 

[LColeman64]