Hello! What I was told was you cannot use the survey LINK feature unless you also ask for them to fill out their email address. I'm going to switch back to just running surveys as an EMAIL to avoid this issue. It doesn't make sense to me since we sent the survey link to their email so I don't understand why it won't track the exact respondent.
- we got it somehow to work by updating _hsq email as in the OP, however
its not working well for some reason when we delete all cookies upon signout (incluing all cookies of hubspot) and then sign in with a different user and submit the survey it updates the previuos user's email !, i suspect there is an association by IP Adress as well or something
Hi, @4555. Thanks for reaching out. Please refrain from creating more than one post for the same issue. I'll merge your previous post into this one so all your details are centralized here.
Hey, @JBeatty@tominal@nikodev, do you have any experience here? The documentation doesn't seem to point to a direct solution, and I am curious if y'all have any thoughts? Or if this one falls under not currently possible in your experience?
Hey, @4555👋 I don't have an immediate solution. Looking at previous support tickets for this issue (or similar issues) is that the “unknown” contacts surveys are collected where there isn't an existing contact and an email address isn't collected earlier in the flow. Which leaves the tracking cookie with noting to associate. Is this similar to your use case/situation?
We sent a survey to a contact list, and several respondents appear as Unknown Contact. Curious why this would happen if we sent the survey to known customers.