User shows as unknown contact in Feedback Surveys

[4555]

- how can I set the details of user in Feedback Survey as User is showing as Unknown contact.

- how can I bind an email programatically in feedback survey if user didnot enter the email or close the survey without filling email.

var _hsq = window._hsq = window._hsq || []; 
_hsq.push(["identify",{ email: "user.email@email.com" }]);
_hsq.push(['trackPageView']);

i tried this tracking code api but its not working for me, any idea how can I bind email programatically with this feedback

[Jaycee_Lewis]

Hi, @4555. Thanks for reaching out. Please refrain from creating more than one post for the same issue. I'll merge your previous post into this one so all your details are centralized here. 

Hey, @JBeatty @tominal @nikodev, do you have any experience here? The documentation doesn't seem to point to a direct solution, and I am curious if y'all have any thoughts? Or if this one falls under not currently possible in your experience?

Thank you for taking a look! — Jaycee

[4555]

any update ....?

[4555]

how can I set the details of user in Feedback Survey as User is showing as Unknown contact.

- any possibility I can set it like hsConversationsSettings

[Jaycee_Lewis]

Hey, @4555 👋 I don't have an immediate solution. Looking at previous support tickets for this issue (or similar issues) is that the “unknown” contacts surveys are collected where there isn't an existing contact and an email address isn't collected earlier in the flow. Which leaves the tracking cookie with noting to associate. Is this similar to your use case/situation?

Can you add any additional details? 

Best,

Jaycee

[4555]

how can I bind an email programatically in feedback survey if user didnot enter the email or close the survey without filling email.

var _hsq = window._hsq = window._hsq || [];
_hsq.push(["identify",{
    email: "user.email@email.com"
}]);

i tried this tracking code api but its not working for me, any idea how can I bind email programatically with this feedback

[4555]

any update ...?