Search with Custom Properties

SOLVE
eblanchette1
Member

Hello, I’m trying to figure out a way to find contacts with a custom property. I’m trying to implement one way sync from our internal system to hubspot. I have a property called ‘internal-account-id’. It appears search only works with name and email.

Am I missing something? Ideas / suggestions welcome.

Thanks,

Eric

1 Accepted solution

Accepted Solutions
jackcoldrick
Solution
HubSpot Employee

This has been rolled out into developer preview today. You can acess it here: https://developers.hubspot.com/docs-beta/crm/search. You can view the official update here: https://developers.hubspot.com/changelog/crm-api-v3-developer-preview-is-now-available

Jack Coldrick
Solutions Engineer @ HubSpot
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View solution in original post

43 Replies 43
3PETE
HubSpot Employee

@eblanchette That is correct, Search only works for name/email and phone number. You will have to bring back all of the contacts and parse through them.

0 Upvotes
phpstudyOne
Member
0 Upvotes
3PETE
HubSpot Employee

@phpstudyOne Here is a link to the docs. There is an example on there among other things.

0 Upvotes
Not applicable

The solution may not be convenient if the number of contacts is fairly big

0 Upvotes
eblanchette1
Member

Is there any upcoming support for a custom property search? Email, name and company names are mutable.

3PETE
HubSpot Employee

Not at the moment, no. I will be happy to pass this info along to the product team so they can track the request.

nado
Member

Inability to search for contacts on custom properties seriously makes this CRM stupidly unusable for any use-case that doesn’t rely 100% on email as the unique identifier. Please fix this asap.

Not applicable

nothing personal I really hate this API.

John
Top Contributor | Platinum Partner

@pmanca, where can we track this request for a custom property search? I know HubSpot is a young CRM, but please tell us this is in the works haha



I like kudos almost as much as cake – a close second.

3PETE
HubSpot Employee

@john_ascend Right now it isn’t in the immediate future for this feature to be built, much of our focus in early 2018 will be around the services product we announced back in September.

Here is a link for our current Ideas as well:

https://community.hubspot.com/t5/custom/page/page-id/ideaslandingpage

0 Upvotes
LPM
Top Contributor | Diamond Partner
Top Contributor | Diamond Partner

basically this renders all marketing that relates to other social media platforms useless.

I.e facebook, wechat, etc. You'll basically need to create dummy email addresses for each user creating double the number of contacts.

e.g get email: 32465736@facebook.com -> strip @facebook.com to get ID to use in API

where as if this was actually usable with custom properties, it would be -> find user with facebook_id -> use in API

0 Upvotes
bludkiewicz
Participant

Not being able to perform an api search on custom properties is really limiting what we can do with your platform. Please add this functionality. Thanks.

hannuCR
Participant | Platinum Partner

This is definitely something we need. I hope this functionality gets added soon.

0 Upvotes
IsaacTakushi
HubSpot Employee

Hi all,

While @pmanca and I can and have passed this feedback along internally, the HubSpot Community Ideas Forum is the best place to share feature requests. The product teams regularly monitor posts and generally prioritize ideas which have the most engagement from and greatest potential impact on users. Indeed, custom property search is currently available in the HubSpot app because of user feedback on this post.

I found this idea, but my upvote today was the first. If you would like such an API endpoint added, please upvote and comment on the post.

I recommend including as much detail as possible per these best practices. The more the product teams understand a feature's use case, the more accurate they will be when scoping the feature.

Thank you for your understanding. I will close this topic to maximize feedback on this idea.

Isaac Takushi

Associate Certification Manager
0 Upvotes
sanjaydojo
Contributor

Any update on this?

0 Upvotes
aronhoekstra
Participant

I'd like to ask this as well, when will this be supported? It is unbearable trying to do any real systems integration without this capability.

brank87
Participant

Still no custom property search 😱

0 Upvotes
aronhoekstra
Participant

Nope, not yet. Though I do have it on good authority this IS in the works and is currently undergoing beta testing. Not only custom fields but ability to search on ANY field. Not sure when it is going to be released but I think its just a few weeks away. Hang in there.

0 Upvotes
eblanchette
Participant

I'm still baffled that this post is still active and nothing has been done to implement this feature. This clearly has been implemented on the api.hubspot.com entrypoint and not the api.hubapi.com entry point.  I understand that these are two different services but I request ed this feature back in 2017.  The hubspot UI allows us to apply filters on the contacts view.  Why can't we have the same access? We have almost 200,000 contacts in our account and the current api limits us to 100 (although 250 seems to work). 

Console Network Request:

Screen Shot 2019-10-29 at 10.03.01 PM.png

0 Upvotes
111project
Participant

Is there any update on this.  Seems like this has been a wanted feature for a long time now.  It would be great to be able to filter contacts/companies by a custom field or selected field option.  I remember BaseCamp/Highrise had this in their CRM and it was really nice.

0 Upvotes
jackcoldrick
HubSpot Employee

Hi @111project,

 

Yes we are releasing a new CRM Search endpoint into "Developer preview" this week that will allow you to search across all CRM objects (Contacts, Companies, Deals, Products and Tickets) using values stored in default and/or custom properties.

 

We will update this thread as soon as it's live.

 

Regards,

Jack

Jack Coldrick
Solutions Engineer @ HubSpot
Add me on LinkedIn
bluesix
Participant

Hi Jack,

 

Just cheking if this new search functionality has been released yet?

jackcoldrick
Solution
HubSpot Employee

This has been rolled out into developer preview today. You can acess it here: https://developers.hubspot.com/docs-beta/crm/search. You can view the official update here: https://developers.hubspot.com/changelog/crm-api-v3-developer-preview-is-now-available

Jack Coldrick
Solutions Engineer @ HubSpot
Add me on LinkedIn

View solution in original post

plmcraig
Member
So Jack let me check I understand, is this to say that unless you connect via the API a regular professional user cannot search for a custom property entry in order to find a certain contact in the current version of hubspot. In 2020? So if I want to find a specific custom
Property and see how many people have that same entry I have to export to excel and get them to do what Hubspot should be able to do in the first place? I’m so shocked I feel like I’m missing something it’s so bizarre...
GenesisStamford
Contributor

plmcraig,

 

I agree with 100%. To not have a user be able to do a simple search on a custom, or for that matter, any property in ridiculous. How am I to see how many of my contacts are interested in my widget A, B or C that I created a custom property for?

GenesisStamford
Contributor

2 weeks and nothing from HubSpot. Pretty useless

0 Upvotes
plmcraig
Member

I left and went to Zoho. While Zoho is not as intuitive , once you get the hang of it , it's epic , its very customisable , you get over 50 APPS features etc for much less and the price comparison is second to none.  Try it. You may switch too. 

0 Upvotes
sasteffl
Participant

Equally as crazy is you can't even search for people using Hubspot's OWN FIELDS. We're a service based company where customers have multiple sites we must visit. When they call in, wouldn't it be nice to lookup their site by the PHYSICAL ADDRESS?

 

Guess what, you can't... I am honestly blown away at this lack of functionality in an otherwise incredibly powerful CRM. What gives Hubspot?

GenesisStamford
Contributor

This is really crazy! This should be basic functionality.

And if you didn't realize already, this is a deadzone as far as Hubspot replies are concerned.  They don't care.

0 Upvotes