Get tracked email events

Suresh_Rao
Member

How can I get tracked email events like open, forward etc.using API? I am only able to get incoming email event and sent email details using engagement APIs.

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7 Replies 7
3PETE
HubSpot Employee

@Suresh_Rao Are you trying to get events for marketing or sales emails? For marketing emails you can use the email events API.

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Suresh_Rao
Member

I am trying to get events for sales emails. Is there any API?

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3PETE
HubSpot Employee

@Suresh_Rao Yes!

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Suresh_Rao
Member

I was trying to use following API
GET /email/public/v1/events

However, it is restricted to Marketing only. I am able to view the details in the timeline for any contact for all emails sent to that contact (Opens, Clicks etc.). I dont know why the API is not allowed for CRM or Sales.

Thanks.

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3PETE
HubSpot Employee

@Suresh_Rao The marketing emails and the sales emails work slightly differently since HubSpot is the one sending the marketing email where as for the sales email it is our customer’s email server that is sending it and not HubSpot .

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Suresh_Rao
Member

@pmanca Sales emails are being tracked by HubSpot and I am able to view the email events like open, click etc. in the timeline for the contact. What API can I use to get this data. Engagements API does not include this information. Thanks for the clarification.

3PETE
HubSpot Employee

@Suresh_Rao You cannot receive that type of information through the API for Sales emails at the moment.

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