Dec 19, 2017 1:19 AM
I was trying to use following API
However, it is restricted to Marketing only. I am able to view the details in the timeline for any contact for all emails sent to that contact (Opens, Clicks etc.). I dont know why the API is not allowed for CRM or Sales.
Dec 19, 2017 10:28 AM
@Suresh_Rao The marketing emails and the sales emails work slightly differently since HubSpot is the one sending the marketing email where as for the sales email it is our customer’s email server that is sending it and not HubSpot .
Dec 20, 2017 11:58 PM
@pmanca Sales emails are being tracked by HubSpot and I am able to view the email events like open, click etc. in the timeline for the contact. What API can I use to get this data. Engagements API does not include this information. Thanks for the clarification.