Jul 26, 2016 10:04 AM
Been getting this error over the past day when trying to update contacts. What is it? Too many requests in a second? The requests fired around the same time should have just been two find contact requests before the update.
Jul 27, 2016 12:22 PM
We rolled out rate limiting on our APIs on Monday that limit calls to 10/sec. You’ll need to throttle your calls to prevent going over that limit. Please note that unlike hitting a daily limit, you may try the request again after waiting 1 second.
Jul 27, 2016 12:30 PM
Also, if you're a HubSpot customer and this is getting in the way of an existing business process, PM me and we can provide more immediate help.
UPDATE: This post is from back when we first introduced the 10/second limit. Now that the limit is well-established it is a fixed limit that cannot be changed. The purpose of this limit is to ensure that our APIs remain available and responsive for all customers.
Jul 28, 2016 10:54 AM
I can’t PM you (or rather im too stupid to) but maybe we can have a chat about this. Occasionally affiliates send over new customers/leads in bulk, which we then add as contacts in hubspot in bulk.
It would be great if you could get in touch about how best to manage this.
Aug 9, 2016 9:13 AM
We are a Customer. The issues is with extracting data, updating seems ok for now. Started 7/26 having a few issues. Has been getting progressively worse. Please let me know if there is a more formal Ticket request mechanism. thanks - Hugh