In my previous blog, I talked about what documentation is, who’s in charge of it, and revealed why it is the secret weapon of RevOps: it helps you scale your business.
Though all parts of RevOps can help your company scale in different ways, I would argue that without documentation, any improvements you make in other areas will not be repeatable, efficient, or consistent.
Documentation ties all major parts of RevOps together, across all teams that RevOps works with, because it helps people consistently and efficiently use processes that use tech. People, processes, and tools/tech are the three most common areas of RevOps, a conclusion drawn from the data in my interviews of 35 experts in 2020.
There are many ways documentation can help you scale, and you could probably write a whole blog about each one.
There are many benefits to documentation in relation to scaling your customer base, but we’re going to mainly focus on the internal side of scaling: quickly increasing the number of employees at a company.
How has documentation helped your company scale and made your job easier? I’d love to hear about it in the comments!
Stay tuned for part 3 of this series: RevOps best practices for documentation.