Welcome to part 3 of this series on my favorite RevOps or general ops topic that is secret...because no one talks about it...documentation!
Documentation ties all the main elements of RevOps together, across all teams we work with, because it helps people consistently and efficiently use processes that use tech. In my 2020 RevOps interviews of 35 experts, I found that people, processes, and tools/tech are the three topics that are at the core of Revenue Operations.
Part 1 of this series explained some of the basics about what documentation is, who’s is or is not in charge of it, and why it is the secret weapon of RevOps: it helps you scale your business. Part 2 explained how documentation helps scale your business with less friction.
Now we’ll discuss some of the best practices for documentation, how to make it actually happen!
The TL;DR version is: change management. Documentation is part of change management and you'll also need to use change management to make your documentation dreams a reality.
If documentation is something you’ve never done before as a company, you’ll have to be a change management pro to change the company culture from the top down and get everyone on the documentation bandwagon!
I’ll stick to one of these bullets for the next blog: putting that documentation where both you and they can easily refer to it and update it.
So it will be about tools for documentation, to lure in those RevOps readers who want to talk about tools all day long! Stay tuned.