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Jon_Sasala
Top Contributor | Diamond Partner
(He/him)
Top Contributor | Diamond Partner
Member since ‎Feb 2, 2018
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  • solutions
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  • Replies
    30
  • Upvotes Given
    65
  • Upvotes Received
    178
  • Ideas
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Jon Sasala

Jon Sasala joined the Hypha team in 2001 as a graphic designer, and has grown with the organization throughout the last two decades to his current position. Jon is passionate about design, marketing and digital accessibility.

Activity

Jon_Sasala on April 17, 2024
Categorize Transactional Emails separately from Marketing Emails
Currently, transactional emails are categorized as Marketing emails. We use transactional emails to send receipts and platform updates to our app users. This can be a large volume of emails, and, based on subject alone, a contact knows if they nee read more
Reply Idea Marketing Emails
1 upvote
0 Reply
kylemckay on March 23, 2021
Create URL Redirects for Files that are hosted in the File Manager
I recently found out you cannot create a URL redirect for a file that is currently, or was previously hosted in your HubSpot File Manager. From Support: It isn't possible to create a redirect o n any URLs with the /hubfs in the URL E read more
Reply Idea Domains & URLs
39 upvotes
2 Replies
Jon_Sasala
Top Contributor | Diamond Partner
January 08, 2024
Our customers access image files that represent quarterly account performance information. The file URLs contain the name of the account. We just...read more
MitchClarke on November 12, 2019
Ticket Workflow enrolment triggers based on hourly time periods
I want to create notifications to our team (which get pulled into a slack channel) when support tickets go unresponded to for an hour, two hours, etc. However, there is no way to trigger a workflow based on, for eg, "Last customer reply date", or "L read more
Reply Idea Tickets
10 upvotes
6 Replies
Jon_Sasala
Top Contributor | Diamond Partner
October 17, 2023
@MitchClarke try this: Trigger: Last Customer Reply is less than 1 day ago, and (or just) Ticket Status is Waiting on Us. This will trigger imme...read more
AdamZoomin on November 01, 2020
Default File URL Visibility
When you upload files to HubSpot via a landing page, email, social post, etc., the default File URL Visibility is "Public". I wouldn't want every image (or PDF) I upload to be indexed by search engines. Yes, we are now able to adjust this se read more
Reply Idea File Manager
56 upvotes
20 Replies
Jon_Sasala
Top Contributor | Diamond Partner
October 16, 2023
My temporary workaround here is simply a recurring weekly task to go to the folder that we host generally private files in, and change the visibility...read more
knutix on January 06, 2020
Add external PDFs into quotes for signature
We handle huge customers with sometimes additional requirements for legal documentation. So we need a way to add a few contract pages or filled out forms to the quote as additional pages and move them through the e-signature process. That wa read more
Reply Idea Products & Quotes
26 upvotes
7 Replies
Jon_Sasala
Top Contributor | Diamond Partner
October 06, 2023
HubSpot custom quotes are awesome, and very flexible. I am having a hard time figuring out this challenge though. How can we insert additional ...read more
Jon_Sasala on June 29, 2023
View or Filter by Folders in New Workflow Interface
When dealing with hundreds of complicated and interdependant workflows it is best practice to use a consistent naming structure and folders to keep workflows organized. In the new interface, which folder a workflow is in is not comunicated and it's read more
Reply Idea Workflows
0 upvote
0 Reply
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