# \#tracking-logging **URL:** https://community.hubspot.com/tag/tracking-logging/3323.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Never-log list being ignored? It might not be HubSpot's fault](https://community.hubspot.com/t/never-log-list-being-ignored-it-might-not-be-hubspots-fault/162577)
**Author:** [@Pete-Cleary-Hatchi](https://community.hubspot.com/u/Pete-Cleary-Hatchi)\ **Replies:** 0\ **Last updated:** [October 21, 2026, 9:59am UTC](https://community.hubspot.com/t/never-log-list-being-ignored-it-might-not-be-hubspots-fault/162577 "2026-10-21T09:59:27Z")
If you log sales emails into HubSpot and lean on the “never log” list to keep internal stuff out, this one might save you an … --- ## [Old email thread, how can I track it in HS?](https://community.hubspot.com/t/old-email-thread-how-can-i-track-it-in-hs/162530)
**Author:** [@alexiswilloughby](https://community.hubspot.com/u/alexiswilloughby)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 3:42am UTC](https://community.hubspot.com/t/old-email-thread-how-can-i-track-it-in-hs/162530 "2026-10-21T03:42:18Z")
I have an email thread I’d like to track in HS. I didn’t have the contact connected at first. Can I forward the thread somewh… --- ## [Locked out – login verification code never arrives (address bounced while mailbox was inactive)](https://community.hubspot.com/t/locked-out-login-verification-code-never-arrives-address-bounced-while-mailbox-was-inactive/160243)
**Author:** [@jaimesotoenrile](https://community.hubspot.com/u/jaimesotoenrile)\ **Replies:** 3\ **Last updated:** [September 29, 2026, 1:41pm UTC](https://community.hubspot.com/t/locked-out-login-verification-code-never-arrives-address-bounced-while-mailbox-was-inactive/160243 "2026-09-29T13:41:41Z")
Hi, I can’t log in to my portal. HubSpot asks for a verification code sent to my work email, but it never arrives (not in spa… --- ## [Locked out of portal](https://community.hubspot.com/t/locked-out-of-portal/159648)
**Author:** [@Uliana](https://community.hubspot.com/u/Uliana)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 8:15pm UTC](https://community.hubspot.com/t/locked-out-of-portal/159648 "2026-09-23T20:15:34Z")
Hi team, I am the sole owner and Super Admin of portal \[redacted\] (Region: NA2 / app-na2.hubspot.com). The portal was creat… --- ## [0 sessions with 487 influenced contacts, and why you cannot audit tracking URLs with the API](https://community.hubspot.com/t/0-sessions-with-487-influenced-contacts-and-why-you-cannot-audit-tracking-urls-with-the-api/158044)
**Author:** [@SamCBarth\_LAIRE](https://community.hubspot.com/u/SamCBarth_LAIRE)\ **Replies:** 2\ **Last updated:** [September 14, 2026, 9:21am UTC](https://community.hubspot.com/t/0-sessions-with-487-influenced-contacts-and-why-you-cannot-audit-tracking-urls-with-the-api/158044 "2026-09-14T09:21:45Z")
I was auditing our own portal this week and hit something I had not seen written up anywhere, so sharing it here. One of our… --- ## [Recent Warning about Website Tracking Tools Like HubSpot for Healthcare](https://community.hubspot.com/t/recent-warning-about-website-tracking-tools-like-hubspot-for-healthcare/157957)
**Author:** [@Blink\_Jared](https://community.hubspot.com/u/Blink_Jared)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 6:50pm UTC](https://community.hubspot.com/t/recent-warning-about-website-tracking-tools-like-hubspot-for-healthcare/157957 "2026-09-03T18:50:30Z")
We are seeing a growing number of marketing agencies send urgent warnings to medical and dental practices about website track… --- ## [Why Is my Outlook email not logging to a contact in HubSpot?](https://community.hubspot.com/t/why-is-my-outlook-email-not-logging-to-a-contact-in-hubspot/152122)
**Author:** [@Honganh](https://community.hubspot.com/u/Honganh)\ **Replies:** 13\ **Last updated:** [August 11, 2026, 8:10am UTC](https://community.hubspot.com/t/why-is-my-outlook-email-not-logging-to-a-contact-in-hubspot/152122 "2026-08-11T08:10:49Z")
Hello everyone, I’m experiencing an issue with email logging in HubSpot and would appreciate your advice. A user sent an em… --- ## [Email logging with new outlook](https://community.hubspot.com/t/email-logging-with-new-outlook/154415)
**Author:** [@AMayo](https://community.hubspot.com/u/AMayo)\ **Replies:** 3\ **Last updated:** [August 4, 2026, 11:56am UTC](https://community.hubspot.com/t/email-logging-with-new-outlook/154415 "2026-08-04T11:56:33Z")
Hi all, We are experiencing some unusual behavior since switching to the new outlook. Previously, emails would only be logg… --- ## [Connect email to HS Outlook](https://community.hubspot.com/t/connect-email-to-hs-outlook/152954)
**Author:** [@Honganh](https://community.hubspot.com/u/Honganh)\ **Replies:** 5\ **Last updated:** [July 15, 2026, 3:48pm UTC](https://community.hubspot.com/t/connect-email-to-hs-outlook/152954 "2026-07-15T15:48:31Z")
Hello, I have a question regarding connecting an Outlook inbox to HubSpot. One of our users is unable to connect their Outl… --- ## [HubSpot Sales Free + Microsoft 365 Outlook: Email tracking pixel is inserted, but email opens are ne](https://community.hubspot.com/t/hubspot-sales-free-microsoft-365-outlook-email-tracking-pixel-is-inserted-but-email-opens-are-ne/152905)
**Author:** [@jlosa](https://community.hubspot.com/u/jlosa)\ **Replies:** 5\ **Last updated:** [July 14, 2026, 5:32pm UTC](https://community.hubspot.com/t/hubspot-sales-free-microsoft-365-outlook-email-tracking-pixel-is-inserted-but-email-opens-are-ne/152905 "2026-07-14T17:32:44Z")
Hi everyone, I’m hoping someone can help because I’ve spent several hours troubleshooting this and have narrowed the issue d… --- ## [Log All Emails Opt Out and Risk Control](https://community.hubspot.com/t/log-all-emails-opt-out-and-risk-control/151184)
**Author:** [@mdages](https://community.hubspot.com/u/mdages)\ **Replies:** 1\ **Last updated:** [June 24, 2026, 4:10am UTC](https://community.hubspot.com/t/log-all-emails-opt-out-and-risk-control/151184 "2026-06-24T04:10:58Z")
The new Log All Emails feature is excellent and exactly what we need, but the interface and functionality carries substantial risk that is not obvious to the end user or admin. When “log all emails” is selected on admin… --- ## [Manually adding email tracker](https://community.hubspot.com/t/manually-adding-email-tracker/15053)
**Author:** [@asafnevo](https://community.hubspot.com/u/asafnevo)\ **Replies:** 5\ **Last updated:** [December 9, 2024, 12:32pm UTC](https://community.hubspot.com/t/manually-adding-email-tracker/15053 "2024-12-09T12:32:54Z")
Hello All! I’m creating a Google App Script that will use my Gmail email address to send email to few prospects from a list in a Google Sheet. I’m using the Google App’s GmailApp class to create the email, add my signa… --- ## [Automatically BCC Emails](https://community.hubspot.com/t/automatically-bcc-emails/15440)
**Author:** [@LucyWatson](https://community.hubspot.com/u/LucyWatson)\ **Replies:** 28\ **Last updated:** [April 23, 2024, 3:41pm UTC](https://community.hubspot.com/t/automatically-bcc-emails/15440 "2024-04-23T15:41:43Z")
I want my emails to automatically BCC in hubspot however it has stopped doing this and i cannot get it to do it again. I feel i have tried everything, uninstallaling, reinstalling…i still have to click on the hub spot ap… --- ## [Impossible de voir l'historique des mails dans la fiche transaction](https://community.hubspot.com/t/impossible-de-voir-lhistorique-des-mails-dans-la-fiche-transaction/24417)
**Author:** [@Thomas4](https://community.hubspot.com/u/Thomas4)\ **Replies:** 2\ **Last updated:** [April 8, 2024, 3:16pm UTC](https://community.hubspot.com/t/impossible-de-voir-lhistorique-des-mails-dans-la-fiche-transaction/24417 "2024-04-08T15:16:37Z")
Bonjour, Je n’arrive pas à retrouver l’historique des mails sur la fiche de transaction. J’ai bien rajouté l’extenstion hubspot et la case “consigner” est cochée par défaut. J’ai également bien enregistré “Transaction… --- ## [How can I track pop-ups form submissions in GTM or GA?](https://community.hubspot.com/t/how-can-i-track-pop-ups-form-submissions-in-gtm-or-ga/14098)
**Author:** [@Yurii](https://community.hubspot.com/u/Yurii)\ **Replies:** 17\ **Last updated:** [September 28, 2023, 3:52pm UTC](https://community.hubspot.com/t/how-can-i-track-pop-ups-form-submissions-in-gtm-or-ga/14098 "2023-09-28T15:52:21Z")
Hi! Does anybody know how to create a tag in GTM to treck pop-ups forms submissions? I use 3 white hats solutions to track general forms, but, unfortunately, it doesn’t work for the pop-ups forms. --- ## [Stop Logging an Email](https://community.hubspot.com/t/stop-logging-an-email/18911)
**Author:** [@BinyanRo](https://community.hubspot.com/u/BinyanRo)\ **Replies:** 3\ **Last updated:** [October 26, 2021, 10:06pm UTC](https://community.hubspot.com/t/stop-logging-an-email/18911 "2021-10-26T22:06:04Z")
Hello We’re having a problem at the moment. Our CEO has accidentially selected to log some of his personal emails - which are now going into our HS database. We want to stop some of these email threads, but we cannot fi… --- ## [How do you track an email after being sent?](https://community.hubspot.com/t/how-do-you-track-an-email-after-being-sent/19213)
**Author:** [@Tati](https://community.hubspot.com/u/Tati)\ **Replies:** 6\ **Last updated:** [July 20, 2021, 3:56am UTC](https://community.hubspot.com/t/how-do-you-track-an-email-after-being-sent/19213 "2021-07-20T03:56:43Z")
I forgot to click Track box when I sent an email, is there a way to retroactively track an email after already being sent? --- ## [Email Tracking not suppressing my opens](https://community.hubspot.com/t/email-tracking-not-suppressing-my-opens/24460)
**Author:** [@whatthej](https://community.hubspot.com/u/whatthej)\ **Replies:** 6\ **Last updated:** [April 22, 2021, 4:06am UTC](https://community.hubspot.com/t/email-tracking-not-suppressing-my-opens/24460 "2021-04-22T04:06:20Z")
I’m using the Outlook Hubspot Sales Add-in on Outlook 2019 MSO 16.0 64 bit on a Win10 environment. Whenever I open a tracked e-mail in my sent items, it registers as an e-mail open in Hubspot. I understand this is not me… --- ## [eMails Tracking](https://community.hubspot.com/t/emails-tracking/22758)
**Author:** [@hssandesh](https://community.hubspot.com/u/hssandesh)\ **Replies:** 4\ **Last updated:** [March 18, 2021, 11:24am UTC](https://community.hubspot.com/t/emails-tracking/22758 "2021-03-18T11:24:53Z")
I’m using the free plan and have a question I only get a notification when an email is opened the first time. What happens when the email is opened more than once/multiple times? Wouldn’t therer be notifications each ti… --- ## [Tracking Difficulties](https://community.hubspot.com/t/tracking-difficulties/21758)
**Author:** [@DBGConstruction](https://community.hubspot.com/u/DBGConstruction)\ **Replies:** 2\ **Last updated:** [February 1, 2021, 2:25pm UTC](https://community.hubspot.com/t/tracking-difficulties/21758 "2021-02-01T14:25:37Z")
Having a problem with the tracking where I will get the alert that the recipient has “opened” the tracked email when in fact I am the one who had just clicked on the email in Outlook. Is anyone else having this problem a… --- ## [Retrospectively logging Outlook emails / calendar events to CRM records](https://community.hubspot.com/t/retrospectively-logging-outlook-emails-calendar-events-to-crm-records/21827)
**Author:** [@sam\_calder](https://community.hubspot.com/u/sam_calder)\ **Replies:** 4\ **Last updated:** [November 24, 2020, 10:31am UTC](https://community.hubspot.com/t/retrospectively-logging-outlook-emails-calendar-events-to-crm-records/21827 "2020-11-24T10:31:42Z")
Is there a way of creating a log of an incoming email or calendar event without bcc’ing the unique HubSpot reference email? I have the HubSpot Sales Tools plug in for Outlook 365 but can’t seem to find an obvious way of … --- ## [Hubspot is logging emails it shouldn't](https://community.hubspot.com/t/hubspot-is-logging-emails-it-shouldnt/26024)
**Author:** [@Hachimi](https://community.hubspot.com/u/Hachimi)\ **Replies:** 3\ **Last updated:** [November 24, 2020, 10:25am UTC](https://community.hubspot.com/t/hubspot-is-logging-emails-it-shouldnt/26024 "2020-11-24T10:25:44Z")
Hi guys, So, recently I’ve noticed that hubspot is grabbing incoming email and logs them into the CRM. Normally, logged emails are those which you start by tracking and logging checks, which only starts once YOU initia… --- ## [How do I track changes made to user permissions?](https://community.hubspot.com/t/how-do-i-track-changes-made-to-user-permissions/25207)
**Author:** [@krincon](https://community.hubspot.com/u/krincon)\ **Replies:** 1\ **Last updated:** [September 8, 2020, 8:27pm UTC](https://community.hubspot.com/t/how-do-i-track-changes-made-to-user-permissions/25207 "2020-09-08T20:27:42Z")
Someone in my company was upgraded to a SuperAdmin who shouldn’t have been. As a SuperAdmin and owner of our account, how can I track who upgraded him, and when? In general, how can I track changes made to user permissio… --- ## [HubSpot Sales extension - links not tracked](https://community.hubspot.com/t/hubspot-sales-extension-links-not-tracked/19222)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 5\ **Last updated:** [August 13, 2020, 11:03am UTC](https://community.hubspot.com/t/hubspot-sales-extension-links-not-tracked/19222 "2020-08-13T11:03:01Z")
Hello for last few months HubSpot Sales extension doesn’t change links in my email messages to tracking links. I have enabled tracking option (message view notification I have). I have disabled plain text. I create link… --- ## [Not possible to disable Hubspot tracking](https://community.hubspot.com/t/not-possible-to-disable-hubspot-tracking/23406)
**Author:** [@sebastianstr](https://community.hubspot.com/u/sebastianstr)\ **Replies:** 4\ **Last updated:** [August 5, 2020, 12:04pm UTC](https://community.hubspot.com/t/not-possible-to-disable-hubspot-tracking/23406 "2020-08-05T12:04:43Z")
Hello everybody, the wappalizer Chrome extension showed me that Matomo Analytics is firing. I just wanted to check if this comes via Hubspot and disabled GTM and the Wordpress-Plugin but the Hubspot tracking is still ac… --- ## [Legal Disclaimer Q: "The Subscription Service will store replies"](https://community.hubspot.com/t/legal-disclaimer-q-the-subscription-service-will-store-replies/20816)
**Author:** [@nigeld27](https://community.hubspot.com/u/nigeld27)\ **Replies:** 5\ **Last updated:** [May 20, 2020, 8:02am UTC](https://community.hubspot.com/t/legal-disclaimer-q-the-subscription-service-will-store-replies/20816 "2020-05-20T08:02:02Z")
Hello. We are Hubspot customers. This is the text for the Product Privacy Policy for the Gmail integration. \*\*The Subscription Service will scan the content of your emails to identify which emails you have elected to … --- ## [Can I automate a field update when Contacts are created from emails?](https://community.hubspot.com/t/can-i-automate-a-field-update-when-contacts-are-created-from-emails/20767)
**Author:** [@BrianBartley](https://community.hubspot.com/u/BrianBartley)\ **Replies:** 2\ **Last updated:** [May 13, 2020, 5:59pm UTC](https://community.hubspot.com/t/can-i-automate-a-field-update-when-contacts-are-created-from-emails/20767 "2020-05-13T17:59:46Z")
Hi, all. Forgive me if this is covered, but I’m new to HubSpot, and would like to know if I can automate a property update when the HubSpot Gmail integration creates a contact from an email? --- ## [Crome Extension- how to add more contact info](https://community.hubspot.com/t/crome-extension-how-to-add-more-contact-info/18211)
**Author:** [@Leleriva1](https://community.hubspot.com/u/Leleriva1)\ **Replies:** 1\ **Last updated:** [January 20, 2020, 11:42am UTC](https://community.hubspot.com/t/crome-extension-how-to-add-more-contact-info/18211 "2020-01-20T11:42:25Z")
Hello, I would need to know if there is a chance to add contact info from the Chrome Extension using Gmail. thanks Emanuele --- ## [Emails not logging in deal but logging with contact](https://community.hubspot.com/t/emails-not-logging-in-deal-but-logging-with-contact/18119)
**Author:** [@jacopodes](https://community.hubspot.com/u/jacopodes)\ **Replies:** 2\ **Last updated:** [January 16, 2020, 10:21am UTC](https://community.hubspot.com/t/emails-not-logging-in-deal-but-logging-with-contact/18119 "2020-01-16T10:21:02Z")
Hi, The deals I’ve created are not showing any logged emails with associated contacts but when I click on the individual contact, all the emails are there. How can I have the deal include all contacts’ emails inside? T… --- ## [False positive tracking when I view a sent email](https://community.hubspot.com/t/false-positive-tracking-when-i-view-a-sent-email/17825)
**Author:** [@bleen00](https://community.hubspot.com/u/bleen00)\ **Replies:** 1\ **Last updated:** [December 23, 2019, 8:53pm UTC](https://community.hubspot.com/t/false-positive-tracking-when-i-view-a-sent-email/17825 "2019-12-23T20:53:59Z")
Hi I am seeing in error in hubspot CRM where activity feed says “client name” opened email at xx:xx time and in reality, it’s happening when I view the email in my sent box in gmail. That’s pretty bad. Any way to fix thi… [Next page](https://community.hubspot.com/tag/tracking-logging/3323.md?match_all_tags=true&page=1&tags%5B%5D=tracking-logging)