# \#sms **URL:** https://community.hubspot.com/tag/sms/488.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Send SMS messages in Hubspot](https://community.hubspot.com/t/send-sms-messages-in-hubspot/94826)
**Author:** [@AGabriel2](https://community.hubspot.com/u/AGabriel2)\ **Replies:** 15\ **Last updated:** [November 6, 2026, 6:59pm UTC](https://community.hubspot.com/t/send-sms-messages-in-hubspot/94826 "2026-11-06T18:59:26Z")
Seems obvious that Hubspot should have Direct SMS capabilities. Not mass messaging, just direct one to one messaging. If Hubs… --- ## [Tired of your AI texting customers off-script? There’s a fix for that](https://community.hubspot.com/t/tired-of-your-ai-texting-customers-off-script-there-s-a-fix-for-that/162231)
**Author:** [@manueladc](https://community.hubspot.com/u/manueladc)\ **Replies:** 0\ **Last updated:** [October 16, 2026, 6:59pm UTC](https://community.hubspot.com/t/tired-of-your-ai-texting-customers-off-script-there-s-a-fix-for-that/162231 "2026-10-16T18:59:10Z")
Hey HubSpot community! This one comes up a lot with teams using AI for SMS outreach so wanted to share how we tackled it. Th… --- ## [Send SMS on Custom Object Workflows to associated contact records](https://community.hubspot.com/t/send-sms-on-custom-object-workflows-to-associated-contact-records/107566)
**Author:** [@McBeer](https://community.hubspot.com/u/McBeer)\ **Replies:** 5\ **Last updated:** [October 12, 2026, 10:01am UTC](https://community.hubspot.com/t/send-sms-on-custom-object-workflows-to-associated-contact-records/107566 "2026-10-12T10:01:45Z")
With the addition of SMS in HubSpot, it would be great if the SMS messages could use properties from a custom object AND be s… --- ## [New 10DLC SMS registration requirements 2026](https://community.hubspot.com/t/new-10dlc-sms-registration-requirements-2026/145105)
**Author:** [@Shane\_Janssens](https://community.hubspot.com/u/Shane_Janssens)\ **Replies:** 7\ **Last updated:** [September 21, 2026, 1:17am UTC](https://community.hubspot.com/t/new-10dlc-sms-registration-requirements-2026/145105 "2026-09-21T01:17:42Z")
10DLC Campaign Submission - Updated Requirements & Recommendations The HubSpot messaging team here with a quick but importa… --- ## [Logging Messages Directly into HubSpot Deals](https://community.hubspot.com/t/logging-messages-directly-into-hubspot-deals/147797)
**Author:** [@Maks\_Leadflow](https://community.hubspot.com/u/Maks_Leadflow)\ **Replies:** 3\ **Last updated:** [August 11, 2026, 5:10pm UTC](https://community.hubspot.com/t/logging-messages-directly-into-hubspot-deals/147797 "2026-08-11T17:10:22Z")
Logging Group Messages Directly into HubSpot Deals Working with a client in the UAE where ~90% of communication runs throug… --- ## [Configurable, keyword-based auto responses in HubSpot’s native SMS](https://community.hubspot.com/t/configurable-keyword-based-auto-responses-in-hubspot-s-native-sms/152384)
**Author:** [@KMcKay](https://community.hubspot.com/u/KMcKay)\ **Replies:** 0\ **Last updated:** [July 7, 2026, 8:29pm UTC](https://community.hubspot.com/t/configurable-keyword-based-auto-responses-in-hubspot-s-native-sms/152384 "2026-07-07T20:29:47Z")
We need the ability to specify custom responses to keyword-based auto responses for SMS. For example, if someone responds HELP to one of our SMS messages, we don’t want to use HubSpot’s default text, we should have the … --- ## [Utilize Bit.ly when generating shortlinks for SMS](https://community.hubspot.com/t/utilize-bit-ly-when-generating-shortlinks-for-sms/150673)
**Author:** [@udxdisco](https://community.hubspot.com/u/udxdisco)\ **Replies:** 0\ **Last updated:** [June 19, 2026, 1:11am UTC](https://community.hubspot.com/t/utilize-bit-ly-when-generating-shortlinks-for-sms/150673 "2026-06-19T01:11:55Z")
SMS should shorten links using the connect bit.ly account. --- ## [Dedicated One-to-One Messaging from Assigned HubSpot Numbers](https://community.hubspot.com/t/dedicated-one-to-one-messaging-from-assigned-hubspot-numbers/149519)
**Author:** [@Janhvi](https://community.hubspot.com/u/Janhvi)\ **Replies:** 0\ **Last updated:** [May 20, 2026, 9:14am UTC](https://community.hubspot.com/t/dedicated-one-to-one-messaging-from-assigned-hubspot-numbers/149519 "2026-05-20T09:14:52Z")
HubSpot should provide a one-to-one messaging option where a conversation can continue from the same number allotted to a particular user. This would help maintain consistency in communication, improve customer experienc… --- ## [Auto-associate Company to Logged SMS record, when SMS sent via HubSpot App](https://community.hubspot.com/t/auto-associate-company-to-logged-sms-record-when-sms-sent-via-hubspot-app/126008)
**Author:** [@AnnieRECIPE](https://community.hubspot.com/u/AnnieRECIPE)\ **Replies:** 3\ **Last updated:** [April 29, 2026, 9:46pm UTC](https://community.hubspot.com/t/auto-associate-company-to-logged-sms-record-when-sms-sent-via-hubspot-app/126008 "2026-04-29T21:46:25Z")
Huzzah! With the HubSpot app, we can click on a CONTACT record, select \>Send SMS, and we’re automatically taken to text messages to send the SMS. Once sent, we’re prompted to Log the SMS in HubSpot. But; when prompted to… --- ## [Allow "Send SMS to a phone number property" in Workflows (same as available Email actions)](https://community.hubspot.com/t/allow-send-sms-to-a-phone-number-property-in-workflows-same-as-available-email-actions/148704)
**Author:** [@LogicWriter](https://community.hubspot.com/u/LogicWriter)\ **Replies:** 0\ **Last updated:** [April 24, 2026, 8:29pm UTC](https://community.hubspot.com/t/allow-send-sms-to-a-phone-number-property-in-workflows-same-as-available-email-actions/148704 "2026-04-24T20:29:20Z")
In workflow email actions, we can send to a contact property that stores an email address (e.g., “Guardian 1 Email”). The SMS action has no equivalent; we can only send to the Enrolled Contact or Associated Contacts. Pl… --- ## [Zoom Widget for SMS Conversation History](https://community.hubspot.com/t/zoom-widget-for-sms-conversation-history/147990)
**Author:** [@AMULLIGAN505](https://community.hubspot.com/u/AMULLIGAN505)\ **Replies:** 0\ **Last updated:** [April 3, 2026, 11:28am UTC](https://community.hubspot.com/t/zoom-widget-for-sms-conversation-history/147990 "2026-04-03T11:28:35Z")
One opportunity we’ve identified to significantly improve efficiency within our communication workflows is enhancing the current Zoom SMS integration experience. Today, each SMS message is logged as a separate activity,… --- ## [Not receiving SMS or authentication email with the code needed for login](https://community.hubspot.com/t/not-receiving-sms-or-authentication-email-with-the-code-needed-for-login/147710)
**Author:** [@raares](https://community.hubspot.com/u/raares)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 1:08pm UTC](https://community.hubspot.com/t/not-receiving-sms-or-authentication-email-with-the-code-needed-for-login/147710 "2026-03-26T13:08:38Z")
Hello, I am writing this as I cant login into my superadmin account. I am not receiving the SMS authentication code or the authentication email. Can you help me please? Many thanks! --- ## [SMS](https://community.hubspot.com/t/sms/147480)
**Author:** [@KGolke](https://community.hubspot.com/u/KGolke)\ **Replies:** 3\ **Last updated:** [March 23, 2026, 2:23pm UTC](https://community.hubspot.com/t/sms/147480 "2026-03-23T14:23:34Z")
Hello, curious how others are using SMS and if it has been beneficial in rengaging/closing leads. --- ## [SMS reporting](https://community.hubspot.com/t/sms-reporting/121033)
**Author:** [@Nllee123](https://community.hubspot.com/u/Nllee123)\ **Replies:** 3\ **Last updated:** [March 13, 2026, 1:07am UTC](https://community.hubspot.com/t/sms-reporting/121033 "2026-03-13T01:07:02Z")
Hey team, at the moment it is not possible to pull specified reports on SMSes and this is a pain point because these SMSes are used for marketing and it is difficult to review the effectiveness of this marketing strategy… --- ## [SMS and WhatsApp](https://community.hubspot.com/t/sms-and-whatsapp/144434)
**Author:** [@Hitch3](https://community.hubspot.com/u/Hitch3)\ **Replies:** 3\ **Last updated:** [March 11, 2026, 5:07pm UTC](https://community.hubspot.com/t/sms-and-whatsapp/144434 "2026-03-11T17:07:59Z")
Hi everyone, I am looking for recommendations on apps that integrate effectively with HubSpot for SMS and WhatsApp messaging in the UK. We are already fully utilising HubSpot’s email and calling functionality, and would… --- ## [Include SMS Subscriptions on the Subscription Preferences Page](https://community.hubspot.com/t/include-sms-subscriptions-on-the-subscription-preferences-page/146341)
**Author:** [@KatyaManges](https://community.hubspot.com/u/KatyaManges)\ **Replies:** 1\ **Last updated:** [February 19, 2026, 5:48pm UTC](https://community.hubspot.com/t/include-sms-subscriptions-on-the-subscription-preferences-page/146341 "2026-02-19T17:48:31Z")
Contacts should be able to easily update all of their communication preferences from one place in HubSpot. Currently the Subscription Preferences page only includes Email subscriptions and does not allow the contact to c… --- ## [Marketing SMS & Marketing SMS Replies In More Countires](https://community.hubspot.com/t/marketing-sms-marketing-sms-replies-in-more-countires/113459)
**Author:** [@MarcelMW](https://community.hubspot.com/u/MarcelMW)\ **Replies:** 5\ **Last updated:** [February 18, 2026, 1:00am UTC](https://community.hubspot.com/t/marketing-sms-marketing-sms-replies-in-more-countires/113459 "2026-02-18T01:00:02Z")
Hello HubSpot Team, We have been using the Marketing SMS & Marketing SMS Replies function for a few weeks now and it has been amazing. It has helped with getting user engagement moving and we also see a decent number of… --- ## [Add WhatsApp action to the Sales Workspace toolbar (same as Lead record view)](https://community.hubspot.com/t/add-whatsapp-action-to-the-sales-workspace-toolbar-same-as-lead-record-view/145916)
**Author:** [@LSasker](https://community.hubspot.com/u/LSasker)\ **Replies:** 0\ **Last updated:** [February 6, 2026, 1:40pm UTC](https://community.hubspot.com/t/add-whatsapp-action-to-the-sales-workspace-toolbar-same-as-lead-record-view/145916 "2026-02-06T13:40:44Z")
We actively use WhatsApp as our primary communication channel with leads and customers. In the full Lead record view, it is possible to configure the top action buttons and replace or add an action such as Create WhatsA… --- ## [SMS Phone Number](https://community.hubspot.com/t/sms-phone-number/145762)
**Author:** [@savinehcharm](https://community.hubspot.com/u/savinehcharm)\ **Replies:** 2\ **Last updated:** [February 3, 2026, 9:49pm UTC](https://community.hubspot.com/t/sms-phone-number/145762 "2026-02-03T21:49:22Z")
Hello! We’re looking to set up SMS services through HubSpot. We have multiple offices and would prefer not to use a standard 10-digit phone number. Instead, we’re interested in using a 5-digit short code. Is this somethi… --- ## [Support the same number for calling and SMS.](https://community.hubspot.com/t/support-the-same-number-for-calling-and-sms/89517)
**Author:** [@Rangrachel](https://community.hubspot.com/u/Rangrachel)\ **Replies:** 14\ **Last updated:** [February 2, 2026, 4:59pm UTC](https://community.hubspot.com/t/support-the-same-number-for-calling-and-sms/89517 "2026-02-02T16:59:32Z")
At the moment, Hubspot-provided numbers can only be used for inbound/outbound calling (eg: similar to a landline). This means that text messages will not go through and will be rejected. I understand that HubSpot-provid… --- ## [Ability to send SMS to internal users.](https://community.hubspot.com/t/ability-to-send-sms-to-internal-users/145195)
**Author:** [@RFreiburghaus](https://community.hubspot.com/u/RFreiburghaus)\ **Replies:** 0\ **Last updated:** [January 21, 2026, 3:02pm UTC](https://community.hubspot.com/t/ability-to-send-sms-to-internal-users/145195 "2026-01-21T15:02:01Z")
Just like there is internal email notifications, why not link user phone numbers and create a SMS internal notification? --- ## [SMS Numéro Canadien](https://community.hubspot.com/t/sms-numero-canadien/144657)
**Author:** [@MLecomte](https://community.hubspot.com/u/MLecomte)\ **Replies:** 0\ **Last updated:** [January 7, 2026, 8:18pm UTC](https://community.hubspot.com/t/sms-numero-canadien/144657 "2026-01-07T20:18:27Z")
Bonjour, Nous sommes abonnés à l’envoie de messages textes à nos clilents. J’aimerais bien qu’un numéro canadien soit disponible. Présentement, nous avons seulement un numéro des États-Unis ce qui peut causer des frais … --- ## [SMS marketing disable auto link shortening](https://community.hubspot.com/t/sms-marketing-disable-auto-link-shortening/108887)
**Author:** [@atotheme](https://community.hubspot.com/u/atotheme)\ **Replies:** 4\ **Last updated:** [December 16, 2025, 12:58am UTC](https://community.hubspot.com/t/sms-marketing-disable-auto-link-shortening/108887 "2025-12-16T00:58:55Z")
We would like the ability to prevent automatic link shortening in SMS messages. The link looks a bit suspicious. This currently happens due to automatic link shortening when inserting URLs in an SMS. --- ## [SMS tracking link](https://community.hubspot.com/t/sms-tracking-link/106727)
**Author:** [@HReifer](https://community.hubspot.com/u/HReifer)\ **Replies:** 5\ **Last updated:** [December 16, 2025, 12:55am UTC](https://community.hubspot.com/t/sms-tracking-link/106727 "2025-12-16T00:55:06Z")
The SMS tracking. link that Hubspot automatically uses looks like spam/a scam. This is super frustrating when trying to use the new SMS feature that we paid for. This needs updated ASAP to be able to personalize our own … --- ## [Can subscribers opt-in using a keyword in native Hubspot SMS](https://community.hubspot.com/t/can-subscribers-opt-in-using-a-keyword-in-native-hubspot-sms/142141)
**Author:** [@wrwr1](https://community.hubspot.com/u/wrwr1)\ **Replies:** 2\ **Last updated:** [November 6, 2025, 5:27am UTC](https://community.hubspot.com/t/can-subscribers-opt-in-using-a-keyword-in-native-hubspot-sms/142141 "2025-11-06T05:27:11Z")
Using Hubspot’s native SMS tool, can people subscribe to text messages using a keyword. E.g. Text SUBSCRIBE to 888-888-8888. --- ## [SMS - Public Sector Case Studies Assistance!](https://community.hubspot.com/t/sms-public-sector-case-studies-assistance/141435)
**Author:** [@Jraymond87](https://community.hubspot.com/u/Jraymond87)\ **Replies:** 8\ **Last updated:** [October 31, 2025, 1:26pm UTC](https://community.hubspot.com/t/sms-public-sector-case-studies-assistance/141435 "2025-10-31T13:26:43Z")
Hello! We are a local government municipality that is exploring the SMS features of HubSpot. We would love to connect with anyone in the community to understand how they utilize this tool. Currently we have the SMS add-… --- ## [Add Support for CNAM Caller ID & Verified SMS Branding for SMS Numbers](https://community.hubspot.com/t/add-support-for-cnam-caller-id-verified-sms-branding-for-sms-numbers/134186)
**Author:** [@GAce](https://community.hubspot.com/u/GAce)\ **Replies:** 1\ **Last updated:** [October 30, 2025, 2:19pm UTC](https://community.hubspot.com/t/add-support-for-cnam-caller-id-verified-sms-branding-for-sms-numbers/134186 "2025-10-30T14:19:57Z")
Hi HubSpot Product Team, As an active HubSpot user leveraging the SMS tool for business communications, I’d like to propose an important enhancement that would significantly increase trust and engagement for customers r… --- ## [Send SMS to Puerto Rico numbers](https://community.hubspot.com/t/send-sms-to-puerto-rico-numbers/131301)
**Author:** [@cszudzik](https://community.hubspot.com/u/cszudzik)\ **Replies:** 3\ **Last updated:** [September 2, 2025, 8:35pm UTC](https://community.hubspot.com/t/send-sms-to-puerto-rico-numbers/131301 "2025-09-02T20:35:49Z")
It would be wonderful if we could send marketing SMS to customers with Puerto Rican phone numbers. My company is located in New York, but we do have some customers who must have moved here and continue to use their old p… --- ## [Ability to read SMS Short codes](https://community.hubspot.com/t/ability-to-read-sms-short-codes/138320)
**Author:** [@CerinXavier](https://community.hubspot.com/u/CerinXavier)\ **Replies:** 0\ **Last updated:** [August 20, 2025, 6:58pm UTC](https://community.hubspot.com/t/ability-to-read-sms-short-codes/138320 "2025-08-20T18:58:01Z")
HubSpot’s SMS feature is great, but it could be much more impactful if it supported services across multiple geographic regions where clients operate. Another major gap is that it doesn’t currently read or process short … --- ## [Adding Custom Zoom meeting link to SMS via workflow](https://community.hubspot.com/t/adding-custom-zoom-meeting-link-to-sms-via-workflow/138260)
**Author:** [@DBoxerWachler](https://community.hubspot.com/u/DBoxerWachler)\ **Replies:** 0\ **Last updated:** [August 20, 2025, 12:15am UTC](https://community.hubspot.com/t/adding-custom-zoom-meeting-link-to-sms-via-workflow/138260 "2025-08-20T00:15:29Z")
Hi, a good percentage of emails with custom Zoom meeting links go to contacts’ junk mail. This creates a high no-show rate for meetings. It would be extremely helpful to create a property for the contact the has more rec… [Next page](https://community.hubspot.com/tag/sms/488.md?match_all_tags=true&page=1&tags%5B%5D=sms)