# \#service-hub **URL:** https://community.hubspot.com/tag/service-hub/330.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Did marketing email open tracking suddenly change in HubSpot?](https://community.hubspot.com/t/did-marketing-email-open-tracking-suddenly-change-in-hubspot/158567)
**Author:** [@JustinDwyer78](https://community.hubspot.com/u/JustinDwyer78)\ **Replies:** 6\ **Last updated:** [October 30, 2026, 8:50am UTC](https://community.hubspot.com/t/did-marketing-email-open-tracking-suddenly-change-in-hubspot/158567 "2026-10-30T08:50:14Z")
Hi HubSpot Community, I’m trying to determine whether there was a change to HubSpot’s marketing email tracking, bot filterin… --- ## [HubSpot Digital Marketing Certificate Showing Incorrect Name](https://community.hubspot.com/t/hubspot-digital-marketing-certificate-showing-incorrect-name/163368)
**Author:** [@Lucibling21](https://community.hubspot.com/u/Lucibling21)\ **Replies:** 1\ **Last updated:** [October 29, 2026, 3:14pm UTC](https://community.hubspot.com/t/hubspot-digital-marketing-certificate-showing-incorrect-name/163368 "2026-10-29T15:14:26Z")
Hello HubSpot Academy Support, I completed the Digital Marketing Certification, but my certificate displays “LUCIBLING n/a” … --- ## [Make file upload properties clickable in customer portal](https://community.hubspot.com/t/make-file-upload-properties-clickable-in-customer-portal/163379)
**Author:** [@EmilyMatildaH](https://community.hubspot.com/u/EmilyMatildaH)\ **Replies:** 0\ **Last updated:** [October 29, 2026, 2:03pm UTC](https://community.hubspot.com/t/make-file-upload-properties-clickable-in-customer-portal/163379 "2026-10-29T14:03:44Z")
We are using the customer portal and would like to show a “file upload” property in the tickets view in the portal. It works … --- ## [Upcoming Webinars | Make AI work for your business](https://community.hubspot.com/t/upcoming-webinars-make-ai-work-for-your-business/163101)
**Author:** [@Barry\_Danielle](https://community.hubspot.com/u/Barry_Danielle)\ **Replies:** 3\ **Last updated:** [October 28, 2026, 10:55am UTC](https://community.hubspot.com/t/upcoming-webinars-make-ai-work-for-your-business/163101 "2026-10-28T10:55:13Z")
Start with AI where it matters most to your business. In this three-part webinar series, HubSpot experts show you how to b… --- ## [Customer Portal has really thin body font - readability and limited font controls](https://community.hubspot.com/t/customer-portal-has-really-thin-body-font-readability-and-limited-font-controls/162834)
**Author:** [@sharmi\_swotbee](https://community.hubspot.com/u/sharmi_swotbee)\ **Replies:** 6\ **Last updated:** [October 27, 2026, 9:26am UTC](https://community.hubspot.com/t/customer-portal-has-really-thin-body-font-readability-and-limited-font-controls/162834 "2026-10-27T09:26:26Z")
Hi, I’m setting up HubSpot’s native customer portal for a client, and the ticket text is very thin and difficult to read. I… --- ## [Where to Start With Any Agent?](https://community.hubspot.com/t/where-to-start-with-any-agent/163109)
**Author:** [@JPinto7](https://community.hubspot.com/u/JPinto7)\ **Replies:** 0\ **Last updated:** [October 27, 2026, 2:13am UTC](https://community.hubspot.com/t/where-to-start-with-any-agent/163109 "2026-10-27T02:13:55Z")
When teams get their first AI agent, the excitement goes straight to “Let’s turn it on!” But the best results come from t… --- ## [HubSpot Credits in Plain English](https://community.hubspot.com/t/hubspot-credits-in-plain-english/163106)
**Author:** [@JPinto7](https://community.hubspot.com/u/JPinto7)\ **Replies:** 0\ **Last updated:** [October 27, 2026, 2:06am UTC](https://community.hubspot.com/t/hubspot-credits-in-plain-english/163106 "2026-10-27T02:06:02Z")
AI agents are powerful, but one question comes up in almost every coaching session: “How much is this going to cost me?” T… --- ## [Customer Portal - readability and limited font controls](https://community.hubspot.com/t/customer-portal-readability-and-limited-font-controls/163056)
**Author:** [@sharmi\_swotbee](https://community.hubspot.com/u/sharmi_swotbee)\ **Replies:** 0\ **Last updated:** [October 26, 2026, 4:23pm UTC](https://community.hubspot.com/t/customer-portal-readability-and-limited-font-controls/163056 "2026-10-26T16:23:37Z")
Hi, I’m setting up HubSpot’s native customer portal for a client, and the ticket text is very thin and difficult to read. I… --- ## [Ask Me Anything about Breeze Assistant](https://community.hubspot.com/t/ask-me-anything-about-breeze-assistant/160357)
**Author:** [@MThompson97](https://community.hubspot.com/u/MThompson97)\ **Replies:** 10\ **Last updated:** [October 23, 2026, 8:54am UTC](https://community.hubspot.com/t/ask-me-anything-about-breeze-assistant/160357 "2026-10-23T08:54:11Z")
Hi HubSpot Community! :waving\_hand: My name is Maranda T, and I’m a Lead Product Marketer at HubSpot, based in Denver and cu… --- ## [Allow SLA pausing during Customer Agent handling and add assignment-based response goals](https://community.hubspot.com/t/allow-sla-pausing-during-customer-agent-handling-and-add-assignment-based-response-goals/162778)
**Author:** [@AlaynaNelson](https://community.hubspot.com/u/AlaynaNelson)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 6:11pm UTC](https://community.hubspot.com/t/allow-sla-pausing-during-customer-agent-handling-and-add-assignment-based-response-goals/162778 "2026-10-22T18:11:38Z")
We launched our first HubSpot Customer Agent today and immediately encountered an SLA issue that is making our human support … --- ## [Download functionality for file properties in customer portal](https://community.hubspot.com/t/download-functionality-for-file-properties-in-customer-portal/162148)
**Author:** [@EmilyMatildaH](https://community.hubspot.com/u/EmilyMatildaH)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 4:11pm UTC](https://community.hubspot.com/t/download-functionality-for-file-properties-in-customer-portal/162148 "2026-10-20T16:11:15Z")
We are using the customer portal and would like to show a “file upload” property in the tickets view in the portal. It works … --- ## [Context Is Everything: Why AI Only Works as Well as the Guardrails You Give It](https://community.hubspot.com/t/context-is-everything-why-ai-only-works-as-well-as-the-guardrails-you-give-it/162228)
**Author:** [@JPinto7](https://community.hubspot.com/u/JPinto7)\ **Replies:** 0\ **Last updated:** [October 16, 2026, 6:25pm UTC](https://community.hubspot.com/t/context-is-everything-why-ai-only-works-as-well-as-the-guardrails-you-give-it/162228 "2026-10-16T18:25:32Z")
AI is everywhere in HubSpot now. Breeze Assistant, Customer Agent, AI-generated content, and more. So the question has ch… --- ## [Meet Customer Agent: Answer, Resolve, and Hand Off Without Missing a Beat](https://community.hubspot.com/t/meet-customer-agent-answer-resolve-and-hand-off-without-missing-a-beat/162227)
**Author:** [@JPinto7](https://community.hubspot.com/u/JPinto7)\ **Replies:** 0\ **Last updated:** [October 16, 2026, 6:20pm UTC](https://community.hubspot.com/t/meet-customer-agent-answer-resolve-and-hand-off-without-missing-a-beat/162227 "2026-10-16T18:20:42Z")
Your customers don’t only have questions between 9 and 5. And your support reps shouldn’t spend their day answering the sa… --- ## [Enable Customer Portals for Each Brand](https://community.hubspot.com/t/enable-customer-portals-for-each-brand/161468)
**Author:** [@Jodi\_Jones](https://community.hubspot.com/u/Jodi_Jones)\ **Replies:** 2\ **Last updated:** [October 10, 2026, 2:08am UTC](https://community.hubspot.com/t/enable-customer-portals-for-each-brand/161468 "2026-10-10T02:08:04Z")
Our business has two brands, and I recently created on for one brand. However, we have a need for the other brand and the Hub… --- ## [Default Service Portal View to Show Open Tickets First](https://community.hubspot.com/t/default-service-portal-view-to-show-open-tickets-first/160359)
**Author:** [@ikihub](https://community.hubspot.com/u/ikihub)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 3:08am UTC](https://community.hubspot.com/t/default-service-portal-view-to-show-open-tickets-first/160359 "2026-10-09T03:08:12Z")
We want customers logging into the service portal to see only open tickets by default. Closed tickets may still be accessible… --- ## [How do service businesses prioritize open estimates that have gone quiet?](https://community.hubspot.com/t/how-do-service-businesses-prioritize-open-estimates-that-have-gone-quiet/159127)
**Author:** [@michael010101](https://community.hubspot.com/u/michael010101)\ **Replies:** 5\ **Last updated:** [October 9, 2026, 3:06am UTC](https://community.hubspot.com/t/how-do-service-businesses-prioritize-open-estimates-that-have-gone-quiet/159127 "2026-10-09T03:06:12Z")
I’m researching how small service businesses handle estimates that were sent but never clearly accepted or rejected. How do … --- ## [HubSpot Customer Agent Test vs. Live Behavior](https://community.hubspot.com/t/hubspot-customer-agent-test-vs-live-behavior/160636)
**Author:** [@OCoppinger](https://community.hubspot.com/u/OCoppinger)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 12:27pm UTC](https://community.hubspot.com/t/hubspot-customer-agent-test-vs-live-behavior/160636 "2026-10-05T12:27:47Z")
I have a question about the behavior of the Customer Agents test environment vs. its live environment. The only difference b… --- ## [Help Desk Views sidebar doesn't stay expanded](https://community.hubspot.com/t/help-desk-views-sidebar-doesnt-stay-expanded/159810)
**Author:** [@GK\_ABT](https://community.hubspot.com/u/GK_ABT)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 3:09am UTC](https://community.hubspot.com/t/help-desk-views-sidebar-doesnt-stay-expanded/159810 "2026-10-09T03:09:11Z")
Hello, I recently noticed that the Views sidebar on the left of the Help Desk no longer persists between refreshes. It now co… --- ## [Original and previous messages disappear after replying to a forwarded email thread in Conversations](https://community.hubspot.com/t/original-and-previous-messages-disappear-after-replying-to-a-forwarded-email-thread-in-conversations/159267)
**Author:** [@bb\_urja](https://community.hubspot.com/u/bb_urja)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 10:09pm UTC](https://community.hubspot.com/t/original-and-previous-messages-disappear-after-replying-to-a-forwarded-email-thread-in-conversations/159267 "2026-09-21T22:09:16Z")
I’m experiencing a Conversations Inbox threading issue that has only started happening recently. I’ve used this same workflow… --- ## [Multiple agents working the same ticket \[IDEA\]](https://community.hubspot.com/t/multiple-agents-working-the-same-ticket-idea/159249)
**Author:** [@gaelstnbk](https://community.hubspot.com/u/gaelstnbk)\ **Replies:** 0\ **Last updated:** [September 18, 2026, 11:40am UTC](https://community.hubspot.com/t/multiple-agents-working-the-same-ticket-idea/159249 "2026-09-18T11:40:26Z")
(topic deleted by author) --- ## [AI Knowledge articles](https://community.hubspot.com/t/ai-knowledge-articles/158386)
**Author:** [@SyN-Thmn](https://community.hubspot.com/u/SyN-Thmn)\ **Replies:** 1\ **Last updated:** [September 8, 2026, 7:20pm UTC](https://community.hubspot.com/t/ai-knowledge-articles/158386 "2026-09-08T19:20:52Z")
The Knowledge Base agent has strong potential for turning support history into useful documentation but it has a lot of limit… --- ## [Your AI agent can automatically create a HubSpot ticket the moment it hands off to a human](https://community.hubspot.com/t/your-ai-agent-can-automatically-create-a-hubspot-ticket-the-moment-it-hands-off-to-a-human/157984)
**Author:** [@manueladc](https://community.hubspot.com/u/manueladc)\ **Replies:** 0\ **Last updated:** [September 3, 2026, 7:43pm UTC](https://community.hubspot.com/t/your-ai-agent-can-automatically-create-a-hubspot-ticket-the-moment-it-hands-off-to-a-human/157984 "2026-09-03T19:43:44Z")
Hey everyone, thought I’d share a feature I don’t see talked about enough when it comes to AI and HubSpot. When an AI agent … --- ## [The Moment I Stopped Thinking of HubSpot as a CRM](https://community.hubspot.com/t/the-moment-i-stopped-thinking-of-hubspot-as-a-crm/156718)
**Author:** [@WebGuruz\_Tech](https://community.hubspot.com/u/WebGuruz_Tech)\ **Replies:** 1\ **Last updated:** [August 24, 2026, 3:52pm UTC](https://community.hubspot.com/t/the-moment-i-stopped-thinking-of-hubspot-as-a-crm/156718 "2026-08-24T15:52:24Z")
For a really long time, I thought of HubSpot as a place to store customer info. Contacts. Companies. Deals. Tickets. Tha… --- ## [The Customer Service Problem That Doesn't Show Up in Your Ticket Queue](https://community.hubspot.com/t/the-customer-service-problem-that-doesnt-show-up-in-your-ticket-queue/156358)
**Author:** [@WebGuruz\_Tech](https://community.hubspot.com/u/WebGuruz_Tech)\ **Replies:** 1\ **Last updated:** [August 18, 2026, 1:19pm UTC](https://community.hubspot.com/t/the-customer-service-problem-that-doesnt-show-up-in-your-ticket-queue/156358 "2026-08-18T13:19:02Z")
When I am looking at a Service Hub setup, I don’t merely consider how quickly the tickets are being closed, since I also want… --- ## [How to analyze and reduce repeated support tickets in HubSpot Service Hub?](https://community.hubspot.com/t/how-to-analyze-and-reduce-repeated-support-tickets-in-hubspot-service-hub/155773)
**Author:** [@WebGuruz\_Tech](https://community.hubspot.com/u/WebGuruz_Tech)\ **Replies:** 6\ **Last updated:** [August 13, 2026, 12:08pm UTC](https://community.hubspot.com/t/how-to-analyze-and-reduce-repeated-support-tickets-in-hubspot-service-hub/155773 "2026-08-13T12:08:53Z")
When I am looking at a Service Hub setup, I don’t merely consider how quickly the tickets are being closed, since I also want… --- ## [Difference Between Hubspot Service Module and Normal Ticketing](https://community.hubspot.com/t/difference-between-hubspot-service-module-and-normal-ticketing/154201)
**Author:** [@CDoran](https://community.hubspot.com/u/CDoran)\ **Replies:** 1\ **Last updated:** [July 27, 2026, 7:18am UTC](https://community.hubspot.com/t/difference-between-hubspot-service-module-and-normal-ticketing/154201 "2026-07-27T07:18:16Z")
Our team is wondering if there is any difference between the Hubspot Service Module and the normal Ticketing Module. We are … --- ## [How can I support multiple languages in HubSpot customer portal?](https://community.hubspot.com/t/how-can-i-support-multiple-languages-in-hubspot-customer-portal/153600)
**Author:** [@pedrosena](https://community.hubspot.com/u/pedrosena)\ **Replies:** 2\ **Last updated:** [July 23, 2026, 4:11pm UTC](https://community.hubspot.com/t/how-can-i-support-multiple-languages-in-hubspot-customer-portal/153600 "2026-07-23T16:11:23Z")
Our customer portal needs to support multiple languages, but it doesn’t have that option natively; does anyone know a workaro… --- ## [HubSpot Specialist: In-house | Sydney, Australia (On-site) | Sales & Service focus](https://community.hubspot.com/t/hubspot-specialist-in-house-sydney-australia-on-site-sales-service-focus/153596)
**Author:** [@lachlanmcdermott](https://community.hubspot.com/u/lachlanmcdermott)\ **Replies:** 0\ **Last updated:** [July 21, 2026, 12:29am UTC](https://community.hubspot.com/t/hubspot-specialist-in-house-sydney-australia-on-site-sales-service-focus/153596 "2026-07-21T00:29:27Z")
Lannock Strata Finance (Sydney, Australia) is hiring an in-house HubSpot Specialist to own our portal end-to-end. We run an … --- ## [Can't re-enroll tickets to update status when a customer replies](https://community.hubspot.com/t/cant-re-enroll-tickets-to-update-status-when-a-customer-replies/153495)
**Author:** [@BCox9](https://community.hubspot.com/u/BCox9)\ **Replies:** 4\ **Last updated:** [July 20, 2026, 1:23pm UTC](https://community.hubspot.com/t/cant-re-enroll-tickets-to-update-status-when-a-customer-replies/153495 "2026-07-20T13:23:31Z")
I’ve been trying to set up a workflow whereby a ticket’s status will update from ‘Awaiting customer’ to ‘Waiting on us’ when … --- ## [Limit blocking new ticket submissions after ~1,000 tickets anyone hit this?](https://community.hubspot.com/t/limit-blocking-new-ticket-submissions-after-1-000-tickets-anyone-hit-this/152661)
**Author:** [@Hrshsin](https://community.hubspot.com/u/Hrshsin)\ **Replies:** 5\ **Last updated:** [July 14, 2026, 7:29am UTC](https://community.hubspot.com/t/limit-blocking-new-ticket-submissions-after-1-000-tickets-anyone-hit-this/152661 "2026-07-14T07:29:49Z")
We’ve got two external clients submitting through a custom support form on customer portal, and both have landed right around… [Next page](https://community.hubspot.com/tag/service-hub/330.md?match_all_tags=true&page=1&tags%5B%5D=service-hub)