# \#hubspot-academy **URL:** https://community.hubspot.com/tag/hubspot-academy/216.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Bienvenue dans le groupe d'étude de HubSpot Academy](https://community.hubspot.com/t/bienvenue-dans-le-groupe-detude-de-hubspot-academy/39878)
**Author:** [@Tiphaine\_A](https://community.hubspot.com/u/Tiphaine_A)\ **Replies:** 2396\ **Last updated:** [November 11, 2026, 10:21am UTC](https://community.hubspot.com/t/bienvenue-dans-le-groupe-detude-de-hubspot-academy/39878 "2026-11-11T10:21:30Z")
Bienvenue dans le groupe d’étude de HubSpot Academy. L’objectif de ce forum est de vous mettre en relation avec des pairs par… --- ## [Make a call HubSpot Academy Exercise on free plan-cannot complete](https://community.hubspot.com/t/make-a-call-hubspot-academy-exercise-on-free-plan-cannot-complete/164602)
**Author:** [@irwan](https://community.hubspot.com/u/irwan)\ **Replies:** 1\ **Last updated:** [November 11, 2026, 4:58am UTC](https://community.hubspot.com/t/make-a-call-hubspot-academy-exercise-on-free-plan-cannot-complete/164602 "2026-11-11T04:58:13Z")
i am talking sales hub software certification on free account. i cannot complete “make a call in HubSpot” practical exercise… --- ## [HubSpot Academy Published knowledge base article still marked incomplete](https://community.hubspot.com/t/hubspot-academy-published-knowledge-base-article-still-marked-incomplete/164505)
**Author:** [@KateAutomation\_04](https://community.hubspot.com/u/KateAutomation_04)\ **Replies:** 1\ **Last updated:** [November 10, 2026, 2:46pm UTC](https://community.hubspot.com/t/hubspot-academy-published-knowledge-base-article-still-marked-incomplete/164505 "2026-11-10T14:46:15Z")
I I Published my article in Academy Practice Mode, but “Submit exercise” still says the exercise is incomplete. Could you c… --- ## [No grade received for HubSpot Academy Exam Practicum](https://community.hubspot.com/t/no-grade-received-for-hubspot-academy-exam-practicum/161604)
**Author:** [@RMazzucchelli7](https://community.hubspot.com/u/RMazzucchelli7)\ **Replies:** 9\ **Last updated:** [November 9, 2026, 2:49pm UTC](https://community.hubspot.com/t/no-grade-received-for-hubspot-academy-exam-practicum/161604 "2026-11-09T14:49:39Z")
I have submitted my practical part for the API module 2 weeks ago, and I haven’t received a grade yet. --- ## [Academy Exercise Bug: Create a knowledge base article showing 'unfinished' despite being published](https://community.hubspot.com/t/academy-exercise-bug-create-a-knowledge-base-article-showing-unfinished-despite-being-published/164245)
**Author:** [@Tasja](https://community.hubspot.com/u/Tasja)\ **Replies:** 1\ **Last updated:** [November 9, 2026, 11:49am UTC](https://community.hubspot.com/t/academy-exercise-bug-create-a-knowledge-base-article-showing-unfinished-despite-being-published/164245 "2026-11-09T11:49:09Z")
Hi team, I am stuck on the Create a knowledge base article practical exercise. I have completed all the required steps. The … --- ## [Request to change name on Hubspot academy certificate](https://community.hubspot.com/t/request-to-change-name-on-hubspot-academy-certificate/164212)
**Author:** [@Xilkas](https://community.hubspot.com/u/Xilkas)\ **Replies:** 1\ **Last updated:** [November 6, 2026, 8:08pm UTC](https://community.hubspot.com/t/request-to-change-name-on-hubspot-academy-certificate/164212 "2026-11-06T20:08:37Z")
Hello HubSpot Academy Team, I recently updated my HubSpot profile name, but my completed certificate is still showing my old… --- ## [HubSpot Academy Stuck on Loading - Unable to login or View Certificates](https://community.hubspot.com/t/hubspot-academy-stuck-on-loading-unable-to-login-or-view-certificates/160980)
**Author:** [@JunXiong](https://community.hubspot.com/u/JunXiong)\ **Replies:** 11\ **Last updated:** [November 6, 2026, 5:14pm UTC](https://community.hubspot.com/t/hubspot-academy-stuck-on-loading-unable-to-login-or-view-certificates/160980 "2026-11-06T17:14:47Z")
Hi HubSpot Support, I’m having an issue with HubSpot Academy. After the “Welcome back” message with my email, the page keeps… --- ## [Lead Management course still incomplete after skipping optional exercises](https://community.hubspot.com/t/lead-management-course-still-incomplete-after-skipping-optional-exercises/163715)
**Author:** [@elanaj2024](https://community.hubspot.com/u/elanaj2024)\ **Replies:** 3\ **Last updated:** [November 4, 2026, 3:27pm UTC](https://community.hubspot.com/t/lead-management-course-still-incomplete-after-skipping-optional-exercises/163715 "2026-11-04T15:27:04Z")
I completed the videos, quizzes, and dashboard exercise for Lead Management With HubSpot. The two optional workflow exercises… --- ## [I'm having problems when accessing HubSpot Academy](https://community.hubspot.com/t/im-having-problems-when-accessing-hubspot-academy/150559)
**Author:** [@AndreaGM](https://community.hubspot.com/u/AndreaGM)\ **Replies:** 3\ **Last updated:** [November 3, 2026, 6:12pm UTC](https://community.hubspot.com/t/im-having-problems-when-accessing-hubspot-academy/150559 "2026-11-03T18:12:37Z")
Hello, I’m trying to access HubSpot Academy to learn, but I’m being forced to complete identity verification (ID scan and fa… --- ## [Don't have access to my old HubSpot profile to transfer certifications](https://community.hubspot.com/t/dont-have-access-to-my-old-hubspot-profile-to-transfer-certifications/163774)
**Author:** [@Ofek](https://community.hubspot.com/u/Ofek)\ **Replies:** 1\ **Last updated:** [November 3, 2026, 11:49am UTC](https://community.hubspot.com/t/dont-have-access-to-my-old-hubspot-profile-to-transfer-certifications/163774 "2026-11-03T11:49:16Z")
I became a HubSpot certified trainer through my old company after doing 150+ HubSpot courses. I no longer work there or have… --- ## [Request to change my HubSpot Academy certificate language to English](https://community.hubspot.com/t/request-to-change-my-hubspot-academy-certificate-language-to-english/163533)
**Author:** [@Alej.O](https://community.hubspot.com/u/Alej.O)\ **Replies:** 1\ **Last updated:** [November 2, 2026, 11:37am UTC](https://community.hubspot.com/t/request-to-change-my-hubspot-academy-certificate-language-to-english/163533 "2026-11-02T11:37:23Z")
Hello HubSpot Academy Team, I initially completed my certification in Spanish (Inbound), but I have recently changed my acco… --- ## [Revenue Operations HubSpot Academy certification calling exercise blocked by paid calling upgrade](https://community.hubspot.com/t/revenue-operations-hubspot-academy-certification-calling-exercise-blocked-by-paid-calling-upgrade/163645)
**Author:** [@AbenaRevOps](https://community.hubspot.com/u/AbenaRevOps)\ **Replies:** 1\ **Last updated:** [November 2, 2026, 10:46am UTC](https://community.hubspot.com/t/revenue-operations-hubspot-academy-certification-calling-exercise-blocked-by-paid-calling-upgrade/163645 "2026-11-02T10:46:59Z")
e "…best time to connect with a lead is when they’re top of mind — and with HubSpot’s built-in calling, you don’t have to … --- ## [Transfer Academy certificates please (no access to old email)](https://community.hubspot.com/t/transfer-academy-certificates-please-no-access-to-old-email/163258)
**Author:** [@HRTaylor](https://community.hubspot.com/u/HRTaylor)\ **Replies:** 4\ **Last updated:** [October 28, 2026, 2:55pm UTC](https://community.hubspot.com/t/transfer-academy-certificates-please-no-access-to-old-email/163258 "2026-10-28T14:55:23Z")
I left my old workplace. Thus, I no longer have access to my old work email to transfer the certificates myself. Can someone … --- ## [Mobile LCP & TBT still high despite image optimization](https://community.hubspot.com/t/mobile-lcp-tbt-still-high-despite-image-optimization/155160)
**Author:** [@arjunkhankriyal](https://community.hubspot.com/u/arjunkhankriyal)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 9:37am UTC](https://community.hubspot.com/t/mobile-lcp-tbt-still-high-despite-image-optimization/155160 "2026-10-20T09:37:19Z")
Hi all, I’m optimizing Core Web Vitals across 190+ pages on our HubSpot CMS site (markivis.com) and I’ve hit a wall specific… --- ## [HubSpot Academy Practice Exercise Not Recognizing Completion — Create a Knowledge Base Article](https://community.hubspot.com/t/hubspot-academy-practice-exercise-not-recognizing-completion-create-a-knowledge-base-article/162391)
**Author:** [@abdurrehman\_sheikh](https://community.hubspot.com/u/abdurrehman_sheikh)\ **Replies:** 1\ **Last updated:** [October 19, 2026, 10:28pm UTC](https://community.hubspot.com/t/hubspot-academy-practice-exercise-not-recognizing-completion-create-a-knowledge-base-article/162391 "2026-10-19T22:28:59Z")
Hello HubSpot Academy Support Team, I am completing the “Create a Knowledge Base Article” practical exercise in HubSpot Acad… --- ## [SEO Certification Retake](https://community.hubspot.com/t/seo-certification-retake/161941)
**Author:** [@ep97](https://community.hubspot.com/u/ep97)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 8:28pm UTC](https://community.hubspot.com/t/seo-certification-retake/161941 "2026-10-14T20:28:45Z")
When clicking “retake exam” under the SEO certification, so I can renew my certification status, I keep getting rerouted to t… --- ## [Third-party module: Advanced Dynamic Footer Pro module for HubSpot CMS](https://community.hubspot.com/t/third-party-module-advanced-dynamic-footer-pro-module-for-hubspot-cms/161885)
**Author:** [@gulrez27](https://community.hubspot.com/u/gulrez27)\ **Replies:** 4\ **Last updated:** [October 14, 2026, 2:19pm UTC](https://community.hubspot.com/t/third-party-module-advanced-dynamic-footer-pro-module-for-hubspot-cms/161885 "2026-10-14T14:19:54Z")
Hi everyone! :waving\_hand: A website footer is more than just a place for contact details. It can help with navigation, buil… --- ## [Why is my academy task exercise incomplete in HubSpot?](https://community.hubspot.com/t/why-is-my-academy-task-exercise-incomplete-in-hubspot/161548)
**Author:** [@Mark.arif07](https://community.hubspot.com/u/Mark.arif07)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 12:03pm UTC](https://community.hubspot.com/t/why-is-my-academy-task-exercise-incomplete-in-hubspot/161548 "2026-10-12T12:03:46Z")
I completed the whole exercise of “Create a Task From a Contact Record” & while submitting it’s showing not completed. The ta… --- ## [HubSpot Academy exam ended abuptly within a few minutes](https://community.hubspot.com/t/hubspot-academy-exam-ended-abuptly-within-a-few-minutes/161489)
**Author:** [@Preetam1](https://community.hubspot.com/u/Preetam1)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 10:34am UTC](https://community.hubspot.com/t/hubspot-academy-exam-ended-abuptly-within-a-few-minutes/161489 "2026-10-12T10:34:22Z")
My HubSpot Revenue Operations certification exam ended abruptly within a few minutes of starting it, and locked me out for 12… --- ## [HubSpot Academy Social Media Certification still shows my old Arabic name](https://community.hubspot.com/t/hubspot-academy-social-media-certification-still-shows-my-old-arabic-name/161246)
**Author:** [@Shahadalyafeai](https://community.hubspot.com/u/Shahadalyafeai)\ **Replies:** 1\ **Last updated:** [October 8, 2026, 9:34am UTC](https://community.hubspot.com/t/hubspot-academy-social-media-certification-still-shows-my-old-arabic-name/161246 "2026-10-08T09:34:24Z")
Hi HubSpot Academy Team, I completed the Social Media Certification, but my certificate is still displaying my previous Arab… --- ## [Unable to start Data Integrations Certification exam](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195)
**Author:** [@rienhardtvane](https://community.hubspot.com/u/rienhardtvane)\ **Replies:** 3\ **Last updated:** [October 7, 2026, 8:59pm UTC](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195 "2026-10-07T20:59:51Z")
Hi HubSpot Academy team, I’m trying to start the Data Integrations Certification exam for HubSpot Reporting, but I receive t… --- ## [Having trouble loading my HubSpot profile and need help accessing my certification credential URL](https://community.hubspot.com/t/having-trouble-loading-my-hubspot-profile-and-need-help-accessing-my-certification-credential-url/161093)
**Author:** [@Amolacrm21](https://community.hubspot.com/u/Amolacrm21)\ **Replies:** 3\ **Last updated:** [October 7, 2026, 11:59am UTC](https://community.hubspot.com/t/having-trouble-loading-my-hubspot-profile-and-need-help-accessing-my-certification-credential-url/161093 "2026-10-07T11:59:12Z")
Hi everyone, I’m trying to get the credential URL for my HubSpot certification, but I’m having an issue with my profile. Ever… --- ## [Certification will not load Social Media Marketing](https://community.hubspot.com/t/certification-will-not-load-social-media-marketing/160619)
**Author:** [@jlaka2006](https://community.hubspot.com/u/jlaka2006)\ **Replies:** 6\ **Last updated:** [October 6, 2026, 3:05pm UTC](https://community.hubspot.com/t/certification-will-not-load-social-media-marketing/160619 "2026-10-06T15:05:32Z")
I completed the Social Media Marketing certification, but my certificate has shown “Please wait while your certification load… --- ## [I have completed my HubSpot Academy AI marketing micro internship program and no certification](https://community.hubspot.com/t/i-have-completed-my-hubspot-academy-ai-marketing-micro-internship-program-and-no-certification/160158)
**Author:** [@Shankar2266](https://community.hubspot.com/u/Shankar2266)\ **Replies:** 3\ **Last updated:** [October 6, 2026, 11:53am UTC](https://community.hubspot.com/t/i-have-completed-my-hubspot-academy-ai-marketing-micro-internship-program-and-no-certification/160158 "2026-10-06T11:53:47Z")
I I have completed my Ai marketing micro intership i didn’t get certificate or it’s not showing any status about the course … --- ## [How to Clean Your HubSpot Data for AI Features](https://community.hubspot.com/t/how-to-clean-your-hubspot-data-for-ai-features/160608)
**Author:** [@MGallo](https://community.hubspot.com/u/MGallo)\ **Replies:** 1\ **Last updated:** [October 1, 2026, 5:40pm UTC](https://community.hubspot.com/t/how-to-clean-your-hubspot-data-for-ai-features/160608 "2026-10-01T17:40:52Z")
You’ve turned on AI features in HubSpot. The results aren’t what you expected. Before assuming the tool isn’t working, loo… --- ## [Certificates did not migrate properly](https://community.hubspot.com/t/certificates-did-not-migrate-properly/160166)
**Author:** [@Stephan](https://community.hubspot.com/u/Stephan)\ **Replies:** 3\ **Last updated:** [September 28, 2026, 6:40pm UTC](https://community.hubspot.com/t/certificates-did-not-migrate-properly/160166 "2026-09-28T18:40:32Z")
I transferred my Academy progress from one address to another. The courses came across and both show as Completed on the new … --- ## [HubSpot Academy certificate shows boxes instead of my name - needs regeneration](https://community.hubspot.com/t/hubspot-academy-certificate-shows-boxes-instead-of-my-name-need-regeneration/159438)
**Author:** [@Maysa](https://community.hubspot.com/u/Maysa)\ **Replies:** 6\ **Last updated:** [September 25, 2026, 1:30pm UTC](https://community.hubspot.com/t/hubspot-academy-certificate-shows-boxes-instead-of-my-name-need-regeneration/159438 "2026-09-25T13:30:05Z")
Hi HubSpot team, I completed Inbound Marketing Certification on Sep 20, 2026 (Code: 850bf131180a4ef681b9407fbcd11420). My c… --- ## [Certificate shows "n/a" as last name after profile update (AEO Fundamentals)](https://community.hubspot.com/t/certificate-shows-n-a-as-last-name-after-profile-update-aeo-fundamentals/159728)
**Author:** [@Stefan1968](https://community.hubspot.com/u/Stefan1968)\ **Replies:** 1\ **Last updated:** [September 24, 2026, 9:48pm UTC](https://community.hubspot.com/t/certificate-shows-n-a-as-last-name-after-profile-update-aeo-fundamentals/159728 "2026-09-24T21:48:51Z")
Hi everyone, On September 24, 2026 I passed the AEO Fundamentals certification. My certificate shows my name as “Stefan n/a”… --- ## [New from HubSpot Academy: free, hands-on Small Group Coaching to build practical HubSpot skills](https://community.hubspot.com/t/new-from-hubspot-academy-free-hands-on-small-group-coaching-to-build-practical-hubspot-skills/159733)
**Author:** [@cvanness](https://community.hubspot.com/u/cvanness)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 4:00pm UTC](https://community.hubspot.com/t/new-from-hubspot-academy-free-hands-on-small-group-coaching-to-build-practical-hubspot-skills/159733 "2026-09-24T16:00:52Z")
New from HubSpot Academy: Free Small Group Coaching Want to do more with HubSpot, but need help applying it to your actual… --- ## [HELP! Teacher here having trouble getting student account setup for Hubspot Academy](https://community.hubspot.com/t/help-teacher-here-having-trouble-getting-student-account-setup-for-hubspot-academy/159101)
**Author:** [@Lauriejo.Stillart](https://community.hubspot.com/u/Lauriejo.Stillart)\ **Replies:** 1\ **Last updated:** [September 17, 2026, 6:13pm UTC](https://community.hubspot.com/t/help-teacher-here-having-trouble-getting-student-account-setup-for-hubspot-academy/159101 "2026-09-17T18:13:04Z")
Help! I teach a high school CE Marketing class and am having students create a free hubspot academy account, showing them th… [Next page](https://community.hubspot.com/tag/hubspot-academy/216.md?match_all_tags=true&page=1&tags%5B%5D=hubspot-academy)