# \#help-resources **URL:** https://community.hubspot.com/tag/help-resources/237.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Plant graphic at top of Form Submission Ticket](https://community.hubspot.com/t/plant-graphic-at-top-of-form-submission-ticket/163025)
**Author:** [@sleo13](https://community.hubspot.com/u/sleo13)\ **Replies:** 7\ **Last updated:** [October 27, 2026, 1:50pm UTC](https://community.hubspot.com/t/plant-graphic-at-top-of-form-submission-ticket/163025 "2026-10-27T13:50:32Z")
When we open a ticket that came from our forms submission from our website it has this graphic at the top that seems to serve… --- ## [Deactivated Account with HubSpot Marketing Certificate](https://community.hubspot.com/t/deactivated-account-with-hubspot-marketing-certificate/162094)
**Author:** [@josephszatko](https://community.hubspot.com/u/josephszatko)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 9:29pm UTC](https://community.hubspot.com/t/deactivated-account-with-hubspot-marketing-certificate/162094 "2026-10-15T21:29:13Z")
Greetings, I received a HubSpot Marketing Certificate within the last year and I need to download it for employer purposes. … --- ## [Stop SPAM: Form Submission Feedback](https://community.hubspot.com/t/stop-spam-form-submission-feedback/32995)
**Author:** [@joshatpyramid](https://community.hubspot.com/u/joshatpyramid)\ **Replies:** 19\ **Last updated:** [September 24, 2026, 7:49pm UTC](https://community.hubspot.com/t/stop-spam-form-submission-feedback/32995 "2026-09-24T19:49:27Z")
I appreciate things like CAPTCHA to stop bots from submitting spam. However, we don’t have any tools to actively root out cli… --- ## [Request: Full "Print / Export Support Chat Transcript" Feature](https://community.hubspot.com/t/request-full-print-export-support-chat-transcript-feature/158900)
**Author:** [@JanS](https://community.hubspot.com/u/JanS)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 6:05pm UTC](https://community.hubspot.com/t/request-full-print-export-support-chat-transcript-feature/158900 "2026-09-14T18:05:48Z")
We need a simple way to print or export full HubSpot Support chat transcripts. Right now, when I open a Support ticket (for … --- ## [Provide topics so that HubSpot create articles on topics that we highlight as priorities questions](https://community.hubspot.com/t/provide-topics-so-that-hubspot-create-articles-on-topics-that-we-highlight-as-priorities-questions/158873)
**Author:** [@SyN-Thmn](https://community.hubspot.com/u/SyN-Thmn)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 3:15pm UTC](https://community.hubspot.com/t/provide-topics-so-that-hubspot-create-articles-on-topics-that-we-highlight-as-priorities-questions/158873 "2026-09-14T15:15:02Z")
Almost all of the AI‑generated articles are inaccurate or mixing content from different systems/products? My team is asking … --- ## [Attachments to become valid AI knowledge sources](https://community.hubspot.com/t/attachments-to-become-valid-ai-knowledge-sources/158872)
**Author:** [@SyN-Thmn](https://community.hubspot.com/u/SyN-Thmn)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 3:14pm UTC](https://community.hubspot.com/t/attachments-to-become-valid-ai-knowledge-sources/158872 "2026-09-14T15:14:50Z")
To generate AI knowledge bases articles, I understand the agent scans the conversation data associated with those tickets fro… --- ## [Accessibility: Dark mode & customizable text/background-Tickets Help Desk UI](https://community.hubspot.com/t/accessibility-dark-mode-customizable-text-background-tickets-help-desk-ui/144889)
**Author:** [@BKuye0](https://community.hubspot.com/u/BKuye0)\ **Replies:** 10\ **Last updated:** [September 1, 2026, 2:50pm UTC](https://community.hubspot.com/t/accessibility-dark-mode-customizable-text-background-tickets-help-desk-ui/144889 "2026-09-01T14:50:50Z")
I’m submitting this as an accessibility issue, not a cosmetic preference. Recent UI changes in the internal agent web interf… --- ## [Ability to turn on / off the "Press Enter to Send Message" function in Chat](https://community.hubspot.com/t/ability-to-turn-on-off-the-press-enter-to-send-message-function-in-chat/15639)
**Author:** [@Johannes1991](https://community.hubspot.com/u/Johannes1991)\ **Replies:** 32\ **Last updated:** [July 31, 2026, 10:20am UTC](https://community.hubspot.com/t/ability-to-turn-on-off-the-press-enter-to-send-message-function-in-chat/15639 "2026-07-31T10:20:40Z")
It would be great to have the option, as you do in Linkedin, to toggle this on / off per user. Sometimes it is easy to accid… --- ## [Is there a solution to bulk importing direct mail against contacts?](https://community.hubspot.com/t/is-there-a-solution-to-bulk-importing-direct-mail-against-contacts/153795)
**Author:** [@Abenz](https://community.hubspot.com/u/Abenz)\ **Replies:** 0\ **Last updated:** [July 22, 2026, 1:54pm UTC](https://community.hubspot.com/t/is-there-a-solution-to-bulk-importing-direct-mail-against-contacts/153795 "2026-07-22T13:54:31Z")
The advice is to bulk import as a note but i dont understand why we can bulk import activities of notes, calls and emails but… --- ## [Send auto-reply in support tickets](https://community.hubspot.com/t/send-auto-reply-in-support-tickets/129571)
**Author:** [@SMachon](https://community.hubspot.com/u/SMachon)\ **Replies:** 1\ **Last updated:** [July 13, 2026, 6:36am UTC](https://community.hubspot.com/t/send-auto-reply-in-support-tickets/129571 "2026-07-13T06:36:48Z")
We need a feature that allows auto-replies to be sent within support tickets. I can send automatic emails using workflows tri… --- ## [HubSpot Ideas vs HubSpot Community](https://community.hubspot.com/t/hubspot-ideas-vs-hubspot-community/1605)
**Author:** [@kbento](https://community.hubspot.com/u/kbento)\ **Replies:** 7\ **Last updated:** [June 16, 2026, 4:22pm UTC](https://community.hubspot.com/t/hubspot-ideas-vs-hubspot-community/1605 "2026-06-16T16:22:27Z")
It looks like HubSpot is leaning towards using community.hubspot.com as a replacement for ideas.hubspot.com. Is this the plan? If so, how will the existing knowledge base be transfered over? There’s a ton of great sugg… --- ## [Manual resending of NPS survey sent via email.](https://community.hubspot.com/t/manual-resending-of-nps-survey-sent-via-email/101432)
**Author:** [@AToniato](https://community.hubspot.com/u/AToniato)\ **Replies:** 3\ **Last updated:** [June 5, 2026, 1:58pm UTC](https://community.hubspot.com/t/manual-resending-of-nps-survey-sent-via-email/101432 "2026-06-05T13:58:39Z")
Some customers cannot find the survey sent via email. It would be nice if we could manually resend NPS surveys --- ## [Add Ticket ID to Ticket Name/Subject Line](https://community.hubspot.com/t/add-ticket-id-to-ticket-name-subject-line/19025)
**Author:** [@MarketingSarah](https://community.hubspot.com/u/MarketingSarah)\ **Replies:** 17\ **Last updated:** [June 3, 2026, 2:03pm UTC](https://community.hubspot.com/t/add-ticket-id-to-ticket-name-subject-line/19025 "2026-06-03T14:03:42Z")
When a new ticket is created because of an email automatically the subjectline becomes the ticket title. It would be so helpful if the ticket ID was automatically placed after the ticket title and also the subjectline. T… --- ## [Scheduled notifications](https://community.hubspot.com/t/scheduled-notifications/46426)
**Author:** [@MVermilyea](https://community.hubspot.com/u/MVermilyea)\ **Replies:** 3\ **Last updated:** [May 16, 2026, 11:38am UTC](https://community.hubspot.com/t/scheduled-notifications/46426 "2026-05-16T11:38:57Z")
Wish list. I would love to see HS offer a feature where you could schedule notifications to display and alert you within a specific time frames, so if any notifications arrive at other times (not working times), can be … --- ## [Updating the broken survey link in the Hubspot WordPress Plugin](https://community.hubspot.com/t/updating-the-broken-survey-link-in-the-hubspot-wordpress-plugin/149149)
**Author:** [@AxelJack](https://community.hubspot.com/u/AxelJack)\ **Replies:** 2\ **Last updated:** [May 14, 2026, 11:52am UTC](https://community.hubspot.com/t/updating-the-broken-survey-link-in-the-hubspot-wordpress-plugin/149149 "2026-05-14T11:52:49Z")
Hi, I’m a SEO Freelancer in Hamburg Germany. One of my SEO Clients is using the Hubspot WordPress Plugin. In The BackOffice there was a Hubspot Box inviting to a survey. -The Link was a 404 https://survey.hsforms.com… --- ## [Shopify-\>HubSpot Integration (Add the ability to fully customize mappings)](https://community.hubspot.com/t/shopify-hubspot-integration-add-the-ability-to-fully-customize-mappings/75330)
**Author:** [@seeairah\_3](https://community.hubspot.com/u/seeairah_3)\ **Replies:** 2\ **Last updated:** [May 7, 2026, 10:35pm UTC](https://community.hubspot.com/t/shopify-hubspot-integration-add-the-ability-to-fully-customize-mappings/75330 "2026-05-07T22:35:02Z")
This is so desperately needed. No other company 3rd party connector has this feature and we have work with multiple. We need to be able to fully customize the mappings between Shopify and HubSpot. When we make new Metaf… --- ## [Resize user interface](https://community.hubspot.com/t/resize-user-interface/26444)
**Author:** [@EByers](https://community.hubspot.com/u/EByers)\ **Replies:** 3\ **Last updated:** [April 30, 2026, 11:12pm UTC](https://community.hubspot.com/t/resize-user-interface/26444 "2026-04-30T23:12:46Z")
I have noticed another post about this - but I don’t believe it is identical. The UI has an abundance of wasted space. All over the place data/information is surrounded by space. Space usage like that is not helpful espe… --- ## [Increase screenshot limit for AI-assisted CRM configuration workflows](https://community.hubspot.com/t/increase-screenshot-limit-for-ai-assisted-crm-configuration-workflows/148885)
**Author:** [@DBreto](https://community.hubspot.com/u/DBreto)\ **Replies:** 0\ **Last updated:** [April 30, 2026, 5:47pm UTC](https://community.hubspot.com/t/increase-screenshot-limit-for-ai-assisted-crm-configuration-workflows/148885 "2026-04-30T17:47:50Z")
Post body Hi HubSpot team, Please consider increasing the screenshot limit for AI-assisted CRM configuration work. Tasks like CRM view setup, filters, form troubleshooting, property mapping, imports, and Apollo-to-HubS… --- ## [Title: Add Courses as a filter option in the global search box](https://community.hubspot.com/t/title-add-courses-as-a-filter-option-in-the-global-search-box/148797)
**Author:** [@S-NZ](https://community.hubspot.com/u/S-NZ)\ **Replies:** 0\ **Last updated:** [April 28, 2026, 10:17pm UTC](https://community.hubspot.com/t/title-add-courses-as-a-filter-option-in-the-global-search-box/148797 "2026-04-28T22:17:36Z")
I’d like HubSpot to add the Courses object to the filter options in the global search box. At the moment, the global search shows filters for Companies and Deals, other custom objects, but not Courses. This makes the s… --- ## [Breeze needs a 'direct submit' action for UX problems identified by Pro Users](https://community.hubspot.com/t/breeze-needs-a-direct-submit-action-for-ux-problems-identified-by-pro-users/147955)
**Author:** [@Nascott](https://community.hubspot.com/u/Nascott)\ **Replies:** 0\ **Last updated:** [April 2, 2026, 2:27pm UTC](https://community.hubspot.com/t/breeze-needs-a-direct-submit-action-for-ux-problems-identified-by-pro-users/147955 "2026-04-02T14:27:15Z")
I am a solopreneur using Sales Pro. I don’t have a separate department to manage the platform and roll out custom fields, filters, etc… I am also someone who understands how a sales funnel ‘should’ work versus how it act… --- ## [Add option to "send later" in Helpdesk](https://community.hubspot.com/t/add-option-to-send-later-in-helpdesk/147394)
**Author:** [@Eand4](https://community.hubspot.com/u/Eand4)\ **Replies:** 0\ **Last updated:** [March 18, 2026, 12:54pm UTC](https://community.hubspot.com/t/add-option-to-send-later-in-helpdesk/147394 "2026-03-18T12:54:28Z")
It would be very helpful to have the option to schedule an email to be sent later. The reason for that is because sometimes we might have customers in a different timezone and scheduling an email, so it’s sent when they … --- ## [High Alert - Need the Ability to Associate Multiple Deals with One Lead](https://community.hubspot.com/t/high-alert-need-the-ability-to-associate-multiple-deals-with-one-lead/137751)
**Author:** [@Ricsern](https://community.hubspot.com/u/Ricsern)\ **Replies:** 2\ **Last updated:** [February 27, 2026, 10:11am UTC](https://community.hubspot.com/t/high-alert-need-the-ability-to-associate-multiple-deals-with-one-lead/137751 "2026-02-27T10:11:39Z")
We urgently need the feature to associate multiple deals with a single lead in HubSpot. This is critical for our workflow because without it, calculating and tracking recurring leads becomes a huge challenge. Right now,… --- ## [Making contacts private](https://community.hubspot.com/t/making-contacts-private/72141)
**Author:** [@AAyers88](https://community.hubspot.com/u/AAyers88)\ **Replies:** 15\ **Last updated:** [February 24, 2026, 9:18pm UTC](https://community.hubspot.com/t/making-contacts-private/72141 "2026-02-24T21:18:14Z")
It’s crazy to me that Hubspot doesn’t have the option to make a contact or deal private. Hubspot has provided about four different workaround solutions but nothing that actually accomplishes this. With enterprise you can… --- ## [Internal User Notifications (Admin-Controlled Announcements)](https://community.hubspot.com/t/internal-user-notifications-admin-controlled-announcements/146331)
**Author:** [@ASanchez81](https://community.hubspot.com/u/ASanchez81)\ **Replies:** 0\ **Last updated:** [February 17, 2026, 2:23pm UTC](https://community.hubspot.com/t/internal-user-notifications-admin-controlled-announcements/146331 "2026-02-17T14:23:50Z")
Introduce an Internal In-App Notification system that allows Super Admins to send targeted announcements directly within HubSpot. These notifications would appear: As a top banner In a notification center As a dismiss… --- ## [AI Customer Agent Training](https://community.hubspot.com/t/ai-customer-agent-training/120855)
**Author:** [@SOlano](https://community.hubspot.com/u/SOlano)\ **Replies:** 25\ **Last updated:** [February 12, 2026, 5:56pm UTC](https://community.hubspot.com/t/ai-customer-agent-training/120855 "2026-02-12T17:56:40Z")
In addition to adding general content through the help center, landing pages, websites, blogs, and other channels, it would be highly beneficial to include tailored content. This could involve creating specific questions… --- ## [HubSpot Support Testing](https://community.hubspot.com/t/hubspot-support-testing/146050)
**Author:** [@EveatHubSpot](https://community.hubspot.com/u/EveatHubSpot)\ **Replies:** 0\ **Last updated:** [February 10, 2026, 4:22pm UTC](https://community.hubspot.com/t/hubspot-support-testing/146050 "2026-02-10T16:22:32Z")
Testing - Please disregard --- ## [Add WhatsApp action to the Sales Workspace toolbar (same as Lead record view)](https://community.hubspot.com/t/add-whatsapp-action-to-the-sales-workspace-toolbar-same-as-lead-record-view/145916)
**Author:** [@LSasker](https://community.hubspot.com/u/LSasker)\ **Replies:** 0\ **Last updated:** [February 6, 2026, 1:40pm UTC](https://community.hubspot.com/t/add-whatsapp-action-to-the-sales-workspace-toolbar-same-as-lead-record-view/145916 "2026-02-06T13:40:44Z")
We actively use WhatsApp as our primary communication channel with leads and customers. In the full Lead record view, it is possible to configure the top action buttons and replace or add an action such as Create WhatsA… --- ## [Conversation Mode for Breeze Assistant: interactive task navigation & in-context actions](https://community.hubspot.com/t/conversation-mode-for-breeze-assistant-interactive-task-navigation-in-context-actions/145419)
**Author:** [@MichaelSa](https://community.hubspot.com/u/MichaelSa)\ **Replies:** 0\ **Last updated:** [January 27, 2026, 1:37pm UTC](https://community.hubspot.com/t/conversation-mode-for-breeze-assistant-interactive-task-navigation-in-context-actions/145419 "2026-01-27T13:37:16Z")
I’d like a “Conversation Mode” setting in the HubSpot app/Breeze Assistant that lets me work my daily tasks in a fully conversational flow, instead of manually clicking around the Tasks tool. Example flow USER: “What … --- ## [Allow multiple deal tags to be used](https://community.hubspot.com/t/allow-multiple-deal-tags-to-be-used/145340)
**Author:** [@Colt\_Adams](https://community.hubspot.com/u/Colt_Adams)\ **Replies:** 0\ **Last updated:** [January 24, 2026, 12:33am UTC](https://community.hubspot.com/t/allow-multiple-deal-tags-to-be-used/145340 "2026-01-24T00:33:08Z")
add a “contains” function to the deal tag condition on a customer roll up property. there is only a Equals option meaning if a object has multiple deal tags the number will not be calculated. This forces me to only use a… --- ## [Make HubSpot Sandboxes Real Sandboxes](https://community.hubspot.com/t/make-hubspot-sandboxes-real-sandboxes/144169)
**Author:** [@adam\_turkington](https://community.hubspot.com/u/adam_turkington)\ **Replies:** 0\ **Last updated:** [December 17, 2025, 12:49pm UTC](https://community.hubspot.com/t/make-hubspot-sandboxes-real-sandboxes/144169 "2025-12-17T12:49:15Z")
Hi HubSpot team and Community, We love having sandboxes. We use them constantly for safe testing and change control. When teams are able to start sandbox-first and deploy to production from the beginning, HubSpot’s curr… [Next page](https://community.hubspot.com/tag/help-resources/237.md?match_all_tags=true&page=1&tags%5B%5D=help-resources)