# \#email-tracking **URL:** https://community.hubspot.com/tag/email-tracking/2891.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [\[Coming Soon\] Consent Based Email Tracking Beta](https://community.hubspot.com/t/coming-soon-consent-based-email-tracking-beta/158396)
**Author:** [@JBrenna](https://community.hubspot.com/u/JBrenna)\ **Replies:** 64\ **Last updated:** [October 30, 2026, 9:46pm UTC](https://community.hubspot.com/t/coming-soon-consent-based-email-tracking-beta/158396 "2026-10-30T21:46:11Z")
What is it? Consent based email tracking for marketing and 1:1 emails coming to beta Fall 2026. Why does it matter? Update… --- ## [Exclude tracking-disabled emails from Email Health score](https://community.hubspot.com/t/exclude-tracking-disabled-emails-from-email-health-score/161973)
**Author:** [@SBezus](https://community.hubspot.com/u/SBezus)\ **Replies:** 0\ **Last updated:** [October 14, 2026, 9:36pm UTC](https://community.hubspot.com/t/exclude-tracking-disabled-emails-from-email-health-score/161973 "2026-10-14T21:36:06Z")
We use the Email Health tool to monitor our overall sending reputation, but we have a growing number of campaigns where we in… --- ## [Much lower email engagement metrics since moving to Hubspot from Mailchimp](https://community.hubspot.com/t/much-lower-email-engagement-metrics-since-moving-to-hubspot-from-mailchimp/161567)
**Author:** [@ReidDossinger](https://community.hubspot.com/u/ReidDossinger)\ **Replies:** 6\ **Last updated:** [October 12, 2026, 5:05pm UTC](https://community.hubspot.com/t/much-lower-email-engagement-metrics-since-moving-to-hubspot-from-mailchimp/161567 "2026-10-12T17:05:30Z")
We moved to Hubspot from Mailchimp in December 2025. As soon as we moved, we saw a drop in our engagement metrics, which rema… --- ## [Disabling sales email tracking for specific countries/regions (GDPR compliance) — any workarounds?](https://community.hubspot.com/t/disabling-sales-email-tracking-for-specific-countries-regions-gdpr-compliance-any-workarounds/159598)
**Author:** [@Rocco](https://community.hubspot.com/u/Rocco)\ **Replies:** 3\ **Last updated:** [September 28, 2026, 9:42am UTC](https://community.hubspot.com/t/disabling-sales-email-tracking-for-specific-countries-regions-gdpr-compliance-any-workarounds/159598 "2026-09-28T09:42:05Z")
Hi all, We’re trying to comply with recent regulations in France (and soon Italy) that require getting consent before tracki… --- ## [Chrome Extension - new strange behaviour](https://community.hubspot.com/t/chrome-extension-new-strange-behaviour/923)
**Author:** [@BDDSDRB](https://community.hubspot.com/u/BDDSDRB)\ **Replies:** 5\ **Last updated:** [September 2, 2026, 7:26pm UTC](https://community.hubspot.com/t/chrome-extension-new-strange-behaviour/923 "2026-09-02T19:26:39Z")
I’ve noticed some strange behaviour very recently with the chrome extension, Hubspot Sales & gmail: 1. When I launch Chrome,… --- ## [Email open tracking not working in New Outlook for Mac, but works in Outlook Web](https://community.hubspot.com/t/email-open-tracking-not-working-in-new-outlook-for-mac-but-works-in-outlook-web/153812)
**Author:** [@mikelip](https://community.hubspot.com/u/mikelip)\ **Replies:** 7\ **Last updated:** [August 11, 2026, 10:38am UTC](https://community.hubspot.com/t/email-open-tracking-not-working-in-new-outlook-for-mac-but-works-in-outlook-web/153812 "2026-08-11T10:38:35Z")
I’m having an issue with HubSpot email open tracking in New Outlook for Mac. Email logging is working correctly, but emails … --- ## [Why Is my Outlook email not logging to a contact in HubSpot?](https://community.hubspot.com/t/why-is-my-outlook-email-not-logging-to-a-contact-in-hubspot/152122)
**Author:** [@Honganh](https://community.hubspot.com/u/Honganh)\ **Replies:** 13\ **Last updated:** [August 11, 2026, 8:10am UTC](https://community.hubspot.com/t/why-is-my-outlook-email-not-logging-to-a-contact-in-hubspot/152122 "2026-08-11T08:10:49Z")
Hello everyone, I’m experiencing an issue with email logging in HubSpot and would appreciate your advice. A user sent an em… --- ## [Email Scrolling / time](https://community.hubspot.com/t/email-scrolling-time/151779)
**Author:** [@Annaw85](https://community.hubspot.com/u/Annaw85)\ **Replies:** 2\ **Last updated:** [July 1, 2026, 3:50pm UTC](https://community.hubspot.com/t/email-scrolling-time/151779 "2026-07-01T15:50:35Z")
We’re currently trying to better understand how recipients engage with our marketing emails beyond open and click rates. Our initial idea was to place multiple CTAs throughout a newsletter and use the CTA views as an in… --- ## [IMAP connection error could be due to two-factor authentication](https://community.hubspot.com/t/imap-connection-error-could-be-due-to-two-factor-authentication/2703)
**Author:** [@edjusten](https://community.hubspot.com/u/edjusten)\ **Replies:** 7\ **Last updated:** [February 4, 2025, 7:23pm UTC](https://community.hubspot.com/t/imap-connection-error-could-be-due-to-two-factor-authentication/2703 "2025-02-04T19:23:14Z")
If you received an error message while trying to connect your inbox via IMAP, you most likely have two-factor authentication set up for your email address, and will need to generate an app-specific password in order to c… --- ## [How to avoid false positives in email opens tracking](https://community.hubspot.com/t/how-to-avoid-false-positives-in-email-opens-tracking/522)
**Author:** [@Ascar](https://community.hubspot.com/u/Ascar)\ **Replies:** 7\ **Last updated:** [October 16, 2024, 2:58am UTC](https://community.hubspot.com/t/how-to-avoid-false-positives-in-email-opens-tracking/522 "2024-10-16T02:58:59Z")
I used several tracking tools - Readnotify and ContactMonkey are some of them. One of the main problems with these applications is that whenever you refer to a tracked email you sent to a customer in the past - open it t… --- ## [Can I integrate Hubspot with Outlook online?](https://community.hubspot.com/t/can-i-integrate-hubspot-with-outlook-online/655)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 8\ **Last updated:** [August 2, 2024, 6:10pm UTC](https://community.hubspot.com/t/can-i-integrate-hubspot-with-outlook-online/655 "2024-08-02T18:10:15Z")
Like with Google mail online account once the chrome extention is installed it pretty smoothly integrates with the mail application - how can make this happen with Outlook online? Ive downloaded and successfully installe… --- ## [I get open notifications from myself - how can I stop them?](https://community.hubspot.com/t/i-get-open-notifications-from-myself-how-can-i-stop-them/1282)
**Author:** [@Moneal](https://community.hubspot.com/u/Moneal)\ **Replies:** 44\ **Last updated:** [April 15, 2024, 6:56pm UTC](https://community.hubspot.com/t/i-get-open-notifications-from-myself-how-can-i-stop-them/1282 "2024-04-15T18:56:23Z")
Every time I look back at an email I sent a contact from either my mail host app or my browser, I get a notification saying someone opened the email. Is there a way to mute the notifications from myself but still receive… --- ## [Using Email Opens as a Factor for a Score Property](https://community.hubspot.com/t/using-email-opens-as-a-factor-for-a-score-property/71791)
**Author:** [@Snapdragon23](https://community.hubspot.com/u/Snapdragon23)\ **Replies:** 5\ **Last updated:** [January 4, 2023, 7:38am UTC](https://community.hubspot.com/t/using-email-opens-as-a-factor-for-a-score-property/71791 "2023-01-04T07:38:21Z")
Hi Everyone, I’m attempting to calculate a portion of a score property based on email opens from contacts as well as whether or not they attended a meeting. Any ideas on way to pull “email opens” and “meetings attended”… --- ## [Erroneous Email notifications for self views](https://community.hubspot.com/t/erroneous-email-notifications-for-self-views/557)
**Author:** [@Newbie](https://community.hubspot.com/u/Newbie)\ **Replies:** 12\ **Last updated:** [July 7, 2022, 12:37pm UTC](https://community.hubspot.com/t/erroneous-email-notifications-for-self-views/557 "2022-07-07T12:37:14Z")
Hi! I am new to HS and have realised that HS sends me a notification on all clicks I make to any email I send out. Quite unfomratuately, it registers my email views also under the receipents email address. Therfore, I ha… --- ## [Email tracking on smartphone - HubSpot Sales Tool](https://community.hubspot.com/t/email-tracking-on-smartphone-hubspot-sales-tool/504)
**Author:** [@ab](https://community.hubspot.com/u/ab)\ **Replies:** 26\ **Last updated:** [April 28, 2022, 8:54pm UTC](https://community.hubspot.com/t/email-tracking-on-smartphone-hubspot-sales-tool/504 "2022-04-28T20:54:19Z")
Hello @nicolebrenner, @BrettLanguirand Does HubSpot Sales Tool when you connect it in your email also work (email tracking) on smartphones? When you receive or send an email from you smartphone is that email automatical… --- ## [BCC to log email in HUbspot CRM is not working](https://community.hubspot.com/t/bcc-to-log-email-in-hubspot-crm-is-not-working/880)
**Author:** [@edutechno](https://community.hubspot.com/u/edutechno)\ **Replies:** 34\ **Last updated:** [November 15, 2021, 6:43pm UTC](https://community.hubspot.com/t/bcc-to-log-email-in-hubspot-crm-is-not-working/880 "2021-11-15T18:43:16Z")
I try to use the feature where I can log emails to my CRM. I use the bcc field to enter the email address related to my account. I’m using SendGrid and I know the email is sent correctly to that address. Unfortunately,… --- ## [Outlook emails not logging into CRM](https://community.hubspot.com/t/outlook-emails-not-logging-into-crm/1187)
**Author:** [@opsstaffing](https://community.hubspot.com/u/opsstaffing)\ **Replies:** 21\ **Last updated:** [October 12, 2021, 8:59am UTC](https://community.hubspot.com/t/outlook-emails-not-logging-into-crm/1187 "2021-10-12T08:59:08Z")
Hello, I am using the free version of hubspot sales, and send my emails through the Outlook aplication on my computer. None of my emails are logging with my contacts or companies. I know there were recent outages could s… --- ## [Fixing Outlook Crashing with HubSpot Sales](https://community.hubspot.com/t/fixing-outlook-crashing-with-hubspot-sales/371)
**Author:** [@Tom](https://community.hubspot.com/u/Tom)\ **Replies:** 29\ **Last updated:** [April 19, 2021, 12:45pm UTC](https://community.hubspot.com/t/fixing-outlook-crashing-with-hubspot-sales/371 "2021-04-19T12:45:01Z")
Paste the following filepath into your Start menu: C:\\Users\\%Userprofile%\\AppData\\Roaming\\Sidekick\\ Remove all files in the folder that opens up Uninstall Sidekick (if you see two versions of the HubSpot Email add-in in… --- ## [email tracking plugin ruins performance of outlook 2016 (for desktop PC)](https://community.hubspot.com/t/email-tracking-plugin-ruins-performance-of-outlook-2016-for-desktop-pc/799)
**Author:** [@prozakis](https://community.hubspot.com/u/prozakis)\ **Replies:** 63\ **Last updated:** [January 15, 2021, 8:22am UTC](https://community.hubspot.com/t/email-tracking-plugin-ruins-performance-of-outlook-2016-for-desktop-pc/799 "2021-01-15T08:22:21Z")
After we installed the email tracking plugin in Outlook 2016, the outlook app for desktop takes ages to load a new mail screen, or even worse to load the reply or forward screen. We uninstalled plugin and office and and… --- ## [Importing google contacts and number of interactions...](https://community.hubspot.com/t/importing-google-contacts-and-number-of-interactions/439)
**Author:** [@simonquin5](https://community.hubspot.com/u/simonquin5)\ **Replies:** 14\ **Last updated:** [November 19, 2020, 4:08pm UTC](https://community.hubspot.com/t/importing-google-contacts-and-number-of-interactions/439 "2020-11-19T16:08:02Z")
Hi there I’ve been evaluatiing several CRM solutions and I’m narrowing down at Hubspot CRM and a competitor. With the competitor CRM they scanned my gmail account and brought up my list of contacts within the CRM and a… --- ## [Does HubSpot have an email integration?](https://community.hubspot.com/t/does-hubspot-have-an-email-integration/1129)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 5\ **Last updated:** [September 18, 2020, 12:28pm UTC](https://community.hubspot.com/t/does-hubspot-have-an-email-integration/1129 "2020-09-18T12:28:52Z")
I’m wondering if hubspot allows automatic email integration so that all communication between my account email and a contact email will auto-populate within hubspot. Thanks! --- ## [Report on Sequence?](https://community.hubspot.com/t/report-on-sequence/511)
**Author:** [@Alexis](https://community.hubspot.com/u/Alexis)\ **Replies:** 5\ **Last updated:** [June 18, 2020, 1:58pm UTC](https://community.hubspot.com/t/report-on-sequence/511 "2020-06-18T13:58:55Z")
Hi there, Is there a way to issue a report on Sequence to see who answered and who un-enrolled? I have a large number of enrollment with my sales team and want to check by company. Thanks! --- ## [Como sei quem abriu meu email?](https://community.hubspot.com/t/como-sei-quem-abriu-meu-email/21160)
**Author:** [@ppenna](https://community.hubspot.com/u/ppenna)\ **Replies:** 1\ **Last updated:** [May 26, 2020, 1:17pm UTC](https://community.hubspot.com/t/como-sei-quem-abriu-meu-email/21160 "2020-05-26T13:17:52Z")
Existe uma maneira de saber quem leu o email se eu o enviar para mais de uma pessoa? Porque no painel de negócios eu só consigo ver o número de aberturas … - Is there a way to know who read the email if I send it to m… --- ## [Chrome Extension not working](https://community.hubspot.com/t/chrome-extension-not-working/651)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 46\ **Last updated:** [November 7, 2019, 2:19pm UTC](https://community.hubspot.com/t/chrome-extension-not-working/651 "2019-11-07T14:19:30Z")
Good afternoon, My chrome extension and Gmail extension for HubSpot doesn’t seem to want to work today. I have already gone through all the steps of trying to uninstall and reinstall as HubSpot recommends and still no l… --- ## [Tracked emails haven't been showing up](https://community.hubspot.com/t/tracked-emails-havent-been-showing-up/1165)
**Author:** [@gfruchtman](https://community.hubspot.com/u/gfruchtman)\ **Replies:** 2\ **Last updated:** [August 17, 2018, 2:03pm UTC](https://community.hubspot.com/t/tracked-emails-havent-been-showing-up/1165 "2018-08-17T14:03:21Z")
Typically Hubspot activity stream works well. Today, I sent two emails. One showed up in the stream, two did not. So, it makes me question whether the email “went” from outlook or not, but it is not showing in my stream.… --- ## [Tracked Email Status: Failed](https://community.hubspot.com/t/tracked-email-status-failed/599)
**Author:** [@randolph](https://community.hubspot.com/u/randolph)\ **Replies:** 9\ **Last updated:** [April 5, 2018, 5:05pm UTC](https://community.hubspot.com/t/tracked-email-status-failed/599 "2018-04-05T17:05:12Z")
Weird. Most of the emails I’ve sent out are reading Status: Failed Opens: 0 Clicks: 0 But it seems that emails are going through because I’ve had a couple opened (I’m just testing hubspot starting today) Does failed m… --- ## [How do you track email subject line performance?](https://community.hubspot.com/t/how-do-you-track-email-subject-line-performance/2315)
**Author:** [@AlexaMM](https://community.hubspot.com/u/AlexaMM)\ **Replies:** 4\ **Last updated:** [April 4, 2018, 10:53am UTC](https://community.hubspot.com/t/how-do-you-track-email-subject-line-performance/2315 "2018-04-04T10:53:40Z")
Lately, we’ve been doing a lot of testing with email subject lines and send times- but I am struggling to keep track and analyze trends in click and open rates. Right now the only way I know is to click on the analytics… --- ## [I can't see the Reports tab](https://community.hubspot.com/t/i-cant-see-the-reports-tab/466)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 2\ **Last updated:** [December 18, 2017, 12:20pm UTC](https://community.hubspot.com/t/i-cant-see-the-reports-tab/466 "2017-12-18T12:20:22Z")
I recently opened an account and trying to set up a tracking url. The Reports tab\*\*,\*\* supposedly after the Contacts tab, is not available on my screen. What am I missing here? --- ## [Fixing Outlook Install "Value does not fall within expected range"](https://community.hubspot.com/t/fixing-outlook-install-value-does-not-fall-within-expected-range/370)
**Author:** [@Tom](https://community.hubspot.com/u/Tom)\ **Replies:** 2\ **Last updated:** [October 23, 2017, 10:55am UTC](https://community.hubspot.com/t/fixing-outlook-install-value-does-not-fall-within-expected-range/370 "2017-10-23T10:55:22Z")
This also works for “Access is denied” or “The referenced assembly is not installed on your system” From the Windows Start menu, navigate to Computer (or "My Computer”) Navigate to C:\\Users\\YOUR-USERNAME\\AppData\\Loc… --- ## [Gmail Extension: Send Later Button Not Working; Sends Now](https://community.hubspot.com/t/gmail-extension-send-later-button-not-working-sends-now/583)
**Author:** [@socialjosh](https://community.hubspot.com/u/socialjosh)\ **Replies:** 3\ **Last updated:** [October 10, 2017, 2:36pm UTC](https://community.hubspot.com/t/gmail-extension-send-later-button-not-working-sends-now/583 "2017-10-10T14:36:16Z")
Frustrating. When I click “Send Later”, instead of pulling up a calendar to set a time, it thinks for half a second then sends. I’ve tried restarting gmail, Hubspot, closing out of Chrome completely. Has this happened … [Next page](https://community.hubspot.com/tag/email-tracking/2891.md?match_all_tags=true&page=1&tags%5B%5D=email-tracking)