# \#conversations-inbox **URL:** https://community.hubspot.com/tag/conversations-inbox/499.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [How to prevent CC recipients dropping in HubSpot Help Desk?](https://community.hubspot.com/t/how-to-prevent-cc-recipients-dropping-in-hubspot-help-desk/163643)
**Author:** [@JamesMH](https://community.hubspot.com/u/JamesMH)\ **Replies:** 2\ **Last updated:** [November 2, 2026, 4:48pm UTC](https://community.hubspot.com/t/how-to-prevent-cc-recipients-dropping-in-hubspot-help-desk/163643 "2026-11-02T16:48:24Z")
We have just rolled out Help Desk and have noticed an issue where, if someone is cc’d into a conversation and that person sen… --- ## [Sales Email Templates bulk edit](https://community.hubspot.com/t/sales-email-templates-bulk-edit/23950)
**Author:** [@AlliePerry](https://community.hubspot.com/u/AlliePerry)\ **Replies:** 14\ **Last updated:** [November 2, 2026, 4:32pm UTC](https://community.hubspot.com/t/sales-email-templates-bulk-edit/23950 "2026-11-02T16:32:55Z")
We have hundreds and hundreds of email templates created by sales reps. I want to bulk edit all of theirs to change sharing f… --- ## [Night mode](https://community.hubspot.com/t/night-mode/17633)
**Author:** [@PDentonD22](https://community.hubspot.com/u/PDentonD22)\ **Replies:** 276\ **Last updated:** [November 2, 2026, 11:01am UTC](https://community.hubspot.com/t/night-mode/17633 "2026-11-02T11:01:17Z")
It’d be fab if HubSpot had the option for a night/dark mode to improve the UI. Did my eyes in working in the Chatflow tool a… --- ## [Bulk delete spam in Helpdesk](https://community.hubspot.com/t/bulk-delete-spam-in-helpdesk/106149)
**Author:** [@LisaMcB](https://community.hubspot.com/u/LisaMcB)\ **Replies:** 26\ **Last updated:** [November 2, 2026, 10:59am UTC](https://community.hubspot.com/t/bulk-delete-spam-in-helpdesk/106149 "2026-11-02T10:59:26Z")
Currently, you can only delete emails/tickets from your Spam folder in Helpdesk by going through each one individually. Ther… --- ## [AI Agent-ability to review thumbs up or down responses before go live](https://community.hubspot.com/t/ai-agent-ability-to-review-thumbs-up-or-down-responses-before-go-live/158627)
**Author:** [@LLawson](https://community.hubspot.com/u/LLawson)\ **Replies:** 1\ **Last updated:** [November 2, 2026, 10:18am UTC](https://community.hubspot.com/t/ai-agent-ability-to-review-thumbs-up-or-down-responses-before-go-live/158627 "2026-11-02T10:18:27Z")
We love the AI Agent. While we have been testing it, we have been approving or not approving the responses and making recomme… --- ## [Soluções de WhatsApp](https://community.hubspot.com/t/solucoes-de-whatsapp/121718)
**Author:** [@CGoncalvesJun](https://community.hubspot.com/u/CGoncalvesJun)\ **Replies:** 4\ **Last updated:** [November 1, 2026, 6:13pm UTC](https://community.hubspot.com/t/solucoes-de-whatsapp/121718 "2026-11-01T18:13:54Z")
Olá, todos. Tudo bem? Gostaria de saber, pensando em soluções que façam integração do WhatsApp com a HubSpot, quais recomend… --- ## [Include WhatsApp and inbox conversations in sales guided actions](https://community.hubspot.com/t/include-whatsapp-and-inbox-conversations-in-sales-guided-actions/163485)
**Author:** [@PGarcesLamber](https://community.hubspot.com/u/PGarcesLamber)\ **Replies:** 0\ **Last updated:** [October 30, 2026, 1:45pm UTC](https://community.hubspot.com/t/include-whatsapp-and-inbox-conversations-in-sales-guided-actions/163485 "2026-10-30T13:45:36Z")
Our sales team uses WhatsApp and the inbox to communicate with customers, but unanswered conversations are not specifically i… --- ## [Automatic Contact Creation from WhatsApp Conversations](https://community.hubspot.com/t/automatic-contact-creation-from-whatsapp-conversations/89037)
**Author:** [@BMansour](https://community.hubspot.com/u/BMansour)\ **Replies:** 34\ **Last updated:** [October 29, 2026, 8:38pm UTC](https://community.hubspot.com/t/automatic-contact-creation-from-whatsapp-conversations/89037 "2026-10-29T20:38:00Z")
Enable HubSpot to automatically create new contacts when a conversation is initiated on WhatsApp. This feature should also al… --- ## [Create new conversation on open status when a reply is received on a closed ticket](https://community.hubspot.com/t/create-new-conversation-on-open-status-when-a-reply-is-received-on-a-closed-ticket/73169)
**Author:** [@EP13](https://community.hubspot.com/u/EP13)\ **Replies:** 9\ **Last updated:** [October 27, 2026, 6:18pm UTC](https://community.hubspot.com/t/create-new-conversation-on-open-status-when-a-reply-is-received-on-a-closed-ticket/73169 "2026-10-27T18:18:25Z")
Hi, I would like to avoid customers contacting us back simply by replying to the same ticket/conversation if the issue we ne… --- ## [Cannot enable offline chat messages: “awayAutoReply is required” save error](https://community.hubspot.com/t/cannot-enable-offline-chat-messages-awayautoreply-is-required-save-error/162743)
**Author:** [@marksalzwedel](https://community.hubspot.com/u/marksalzwedel)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 9:48am UTC](https://community.hubspot.com/t/cannot-enable-offline-chat-messages-awayautoreply-is-required-save-error/162743 "2026-10-23T09:48:15Z")
I’m trying to allow website visitors to leave messages when our team is away, but HubSpot won’t save the setting. Steps to r… --- ## [Allow reactivating WhatsApp conversations from HubSpot using only the username (without num](https://community.hubspot.com/t/permitir-reactivar-conversaciones-de-whatsapp-desde-hubspot-usando-solo-el-nombre-de-usuario-sin-nu/162707)
**Author:** [@Juan2](https://community.hubspot.com/u/Juan2)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 9:04am UTC](https://community.hubspot.com/t/permitir-reactivar-conversaciones-de-whatsapp-desde-hubspot-usando-solo-el-nombre-de-usuario-sin-nu/162707 "2026-10-22T09:04:42Z")
Hi, HubSpot community: With the new WhatsApp usernames, Meta allows customers to hide their phone number… --- ## [Connect Instagram direct to Hubspot inbox](https://community.hubspot.com/t/connect-instagram-direct-to-hubspot-inbox/51553)
**Author:** [@Seyid\_orkhan](https://community.hubspot.com/u/Seyid_orkhan)\ **Replies:** 59\ **Last updated:** [October 21, 2026, 5:48pm UTC](https://community.hubspot.com/t/connect-instagram-direct-to-hubspot-inbox/51553 "2026-10-21T17:48:34Z")
Hi. It is great to be able to reply FB messenger directly from hubspot. Sadly not possible for Instagram Direct messages… Wo… --- ## [Integrate Instagram Direct Message in InBox - Like Facebook Messenger](https://community.hubspot.com/t/integrate-instagram-direct-message-in-inbox-like-facebook-messenger/46819)
**Author:** [@LorenzoRicci](https://community.hubspot.com/u/LorenzoRicci)\ **Replies:** 4\ **Last updated:** [October 16, 2026, 9:13am UTC](https://community.hubspot.com/t/integrate-instagram-direct-message-in-inbox-like-facebook-messenger/46819 "2026-10-16T09:13:58Z")
Now it’s possible integrate HubSpot with Facebook Meassage and Instagram Comments, I wold like to integrate also Instagram Di… --- ## [Disable automatic contact creation for Conversations](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970)
**Author:** [@jehiguese](https://community.hubspot.com/u/jehiguese)\ **Replies:** 384\ **Last updated:** [October 16, 2026, 9:00am UTC](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970 "2026-10-16T09:00:24Z")
HubSpot auto creates a contact for anyone that emails in - or is cc’d into a reply in conversations. For some customers who m… --- ## [Automatically close chat conversation by time](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179)
**Author:** [@rwolupo](https://community.hubspot.com/u/rwolupo)\ **Replies:** 29\ **Last updated:** [October 13, 2026, 9:13pm UTC](https://community.hubspot.com/t/automatically-close-chat-conversation-by-time/26179 "2026-10-13T21:13:06Z")
it would be helpful if conversations can be closed automatically after a certain time if there is no further input --- ## [Create Conversations for imported Tickets](https://community.hubspot.com/t/create-conversations-for-imported-tickets/79635)
**Author:** [@kverho](https://community.hubspot.com/u/kverho)\ **Replies:** 9\ **Last updated:** [October 6, 2026, 4:06pm UTC](https://community.hubspot.com/t/create-conversations-for-imported-tickets/79635 "2026-10-06T16:06:02Z")
The original post by paulem sums it up very nicely: We imported a bunch of tickets from our old CRM tool into hubspot. Now a… --- ## [Availability to send direct messages from HubSpot's inbox to WhatsApp contacts](https://community.hubspot.com/t/availability-to-send-direct-messages-from-hubspots-inbox-to-whatsapp-contacts/72230)
**Author:** [@Alfonso\_R13](https://community.hubspot.com/u/Alfonso_R13)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 4:05pm UTC](https://community.hubspot.com/t/availability-to-send-direct-messages-from-hubspots-inbox-to-whatsapp-contacts/72230 "2026-10-06T16:05:55Z")
It is necessary to enable the possibility of sending direct WhatsApp messages from HubSpot inbox to WhatsApp contacts without… --- ## [Conversations API: Support sending WhatsApp voice notes (.ogg/Opus) – parity with new Inbox feature](https://community.hubspot.com/t/conversations-api-support-sending-whatsapp-voice-notes-ogg-opus-parity-with-new-inbox-feature/159715)
**Author:** [@FGless](https://community.hubspot.com/u/FGless)\ **Replies:** 0\ **Last updated:** [September 24, 2026, 12:52pm UTC](https://community.hubspot.com/t/conversations-api-support-sending-whatsapp-voice-notes-ogg-opus-parity-with-new-inbox-feature/159715 "2026-09-24T12:52:30Z")
User story As a HubSpot admin running a WhatsApp-first sales and service process, I want to send WhatsApp voice notes via th… --- ## [We need more fonts on Email templates for one to one emails](https://community.hubspot.com/t/we-need-more-fonts-on-email-templates-for-one-to-one-emails/65075)
**Author:** [@SupportSystony](https://community.hubspot.com/u/SupportSystony)\ **Replies:** 8\ **Last updated:** [September 23, 2026, 12:40pm UTC](https://community.hubspot.com/t/we-need-more-fonts-on-email-templates-for-one-to-one-emails/65075 "2026-09-23T12:40:24Z")
Hi, Simple request. We need more fonts on email templates which are used for one-to-one email. users now have to change the… --- ## [Include conversations as "activities"](https://community.hubspot.com/t/include-conversations-as-activities/140800)
**Author:** [@IRKiroku](https://community.hubspot.com/u/IRKiroku)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 2:30pm UTC](https://community.hubspot.com/t/include-conversations-as-activities/140800 "2026-09-21T14:30:28Z")
Hubspot doesn’t currently consider “conversations” e.g. live chats as activities but increasingly this is a preferred form of… --- ## [Save email draft in CRM](https://community.hubspot.com/t/save-email-draft-in-crm/11014)
**Author:** [@jenniferlim](https://community.hubspot.com/u/jenniferlim)\ **Replies:** 113\ **Last updated:** [September 17, 2026, 1:48pm UTC](https://community.hubspot.com/t/save-email-draft-in-crm/11014 "2026-09-17T13:48:09Z")
It would be great if HubSpot would allow me to save a draft of my email in the CRM. --- ## [Chat tool's option to edit all of the UI text or better Finnish translations](https://community.hubspot.com/t/chat-tools-option-to-edit-all-of-the-ui-text-or-better-finnish-translations/51180)
**Author:** [@HHirvonen](https://community.hubspot.com/u/HHirvonen)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 3:21pm UTC](https://community.hubspot.com/t/chat-tools-option-to-edit-all-of-the-ui-text-or-better-finnish-translations/51180 "2026-09-15T15:21:40Z")
Finnish translations are a bit off in the chat tool. For example “Omat verkkojuttelut” doesn’t mean much of anything in Finn… --- ## [Sending Sequences from a shared inbox](https://community.hubspot.com/t/sending-sequences-from-a-shared-inbox/12259)
**Author:** [@umbck](https://community.hubspot.com/u/umbck)\ **Replies:** 111\ **Last updated:** [September 14, 2026, 4:49pm UTC](https://community.hubspot.com/t/sending-sequences-from-a-shared-inbox/12259 "2026-09-14T16:49:08Z")
My team and I would like to be able to send email sequences to perspective clients from our shared email to keep everything i… --- ## [Restrict access to conversations in the shared inbox, similar to standard object restrictions](https://community.hubspot.com/t/restrict-access-to-conversations-in-the-shared-inbox-similar-to-standard-object-restrictions/33968)
**Author:** [@Jon\_Sasala](https://community.hubspot.com/u/Jon_Sasala)\ **Replies:** 44\ **Last updated:** [September 14, 2026, 4:41pm UTC](https://community.hubspot.com/t/restrict-access-to-conversations-in-the-shared-inbox-similar-to-standard-object-restrictions/33968 "2026-09-14T16:41:43Z")
I would like to prevent users from viewing conversations in the shared inbox if they are not on the service team and if they … --- ## [Option to show full property values instead of truncating them in the new Conversations Inbox sideba](https://community.hubspot.com/t/option-to-show-full-property-values-instead-of-truncating-them-in-the-new-conversations-inbox-sideba/158875)
**Author:** [@FGless](https://community.hubspot.com/u/FGless)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 3:15pm UTC](https://community.hubspot.com/t/option-to-show-full-property-values-instead-of-truncating-them-in-the-new-conversations-inbox-sideba/158875 "2026-09-14T15:15:52Z")
As a user of a shared Conversations Inbox, I want to see full deal names, deal stages and property values in the sidebar, so … --- ## [Edit contact right side bar within Conversation Inbox](https://community.hubspot.com/t/edit-contact-right-side-bar-within-conversation-inbox/46382)
**Author:** [@YiRui\_Chua](https://community.hubspot.com/u/YiRui_Chua)\ **Replies:** 78\ **Last updated:** [September 11, 2026, 4:04pm UTC](https://community.hubspot.com/t/edit-contact-right-side-bar-within-conversation-inbox/46382 "2026-09-11T16:04:08Z")
Hey team, Raising this for a customer here. It would be great if we can hide some of HubSpot’s default section in the conta… --- ## [Assign Emails To Pipelines in Help Desk](https://community.hubspot.com/t/assign-emails-to-pipelines-in-help-desk/113429)
**Author:** [@ETvelia](https://community.hubspot.com/u/ETvelia)\ **Replies:** 2\ **Last updated:** [September 11, 2026, 2:30pm UTC](https://community.hubspot.com/t/assign-emails-to-pipelines-in-help-desk/113429 "2026-09-11T14:30:30Z")
We should be able to assign default emails to pipelines in Help Desk, and also make it so certain users can only reply from c… --- ## [Inbox permission should restrict sender email address](https://community.hubspot.com/t/inbox-permission-should-restrict-sender-email-address/53735)
**Author:** [@TatsuyaTanaka](https://community.hubspot.com/u/TatsuyaTanaka)\ **Replies:** 10\ **Last updated:** [September 11, 2026, 2:29pm UTC](https://community.hubspot.com/t/inbox-permission-should-restrict-sender-email-address/53735 "2026-09-11T14:29:34Z")
So far, inbox permission restrict only view of inbox. But it allows to send email from email address which user dosen’t have … --- ## [Permission settings for sending emails from specific email addresses](https://community.hubspot.com/t/permission-settings-for-sending-emails-from-specific-email-addresses/133613)
**Author:** [@KMace3](https://community.hubspot.com/u/KMace3)\ **Replies:** 5\ **Last updated:** [September 11, 2026, 2:27pm UTC](https://community.hubspot.com/t/permission-settings-for-sending-emails-from-specific-email-addresses/133613 "2026-09-11T14:27:52Z")
We just switched to Help Desk and when we were managing our emails in the Inbox we could limit who had access to the inbox an… --- ## [Restrict email sending permissions by pipeline in Help Desk](https://community.hubspot.com/t/restrict-email-sending-permissions-by-pipeline-in-help-desk/108084)
**Author:** [@Stian-Ing](https://community.hubspot.com/u/Stian-Ing)\ **Replies:** 27\ **Last updated:** [September 11, 2026, 2:26pm UTC](https://community.hubspot.com/t/restrict-email-sending-permissions-by-pipeline-in-help-desk/108084 "2026-09-11T14:26:50Z")
Our company has several different email addresses connected to Help Desk, and access to connected email addresses should be r… [Next page](https://community.hubspot.com/tag/conversations-inbox/499.md?match_all_tags=true&page=1&tags%5B%5D=conversations-inbox)