# \#contact-support **URL:** https://community.hubspot.com/tag/contact-support/616.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Impossible to get the exercise "Create a task from a Contact record" validated](https://community.hubspot.com/t/impossible-to-get-the-exercise-create-a-task-from-a-contact-record-validated/163311)
**Author:** [@Pimousse](https://community.hubspot.com/u/Pimousse)\ **Replies:** 1\ **Last updated:** [October 28, 2026, 7:58pm UTC](https://community.hubspot.com/t/impossible-to-get-the-exercise-create-a-task-from-a-contact-record-validated/163311 "2026-10-28T19:58:18Z")
Hello, Can you assist by validating the exercise manually so that I can go on with the course and get certification ? Thank… --- ## [2 hubspot ID's one with a certification](https://community.hubspot.com/t/2-hubspot-ids-one-with-a-certification/163274)
**Author:** [@yzel1](https://community.hubspot.com/u/yzel1)\ **Replies:** 0\ **Last updated:** [October 28, 2026, 1:27pm UTC](https://community.hubspot.com/t/2-hubspot-ids-one-with-a-certification/163274 "2026-10-28T13:27:23Z")
Hello So im having issue with this certification because this was on a different account that was associated with this email … --- ## ["Create a Task from a Contact Record" continually marked as not complete on HubSpot Academy](https://community.hubspot.com/t/create-a-task-from-a-contact-record-continually-marked-as-not-complete-on-hubspot-academy/161877)
**Author:** [@kbruce](https://community.hubspot.com/u/kbruce)\ **Replies:** 2\ **Last updated:** [October 15, 2026, 2:12pm UTC](https://community.hubspot.com/t/create-a-task-from-a-contact-record-continually-marked-as-not-complete-on-hubspot-academy/161877 "2026-10-15T14:12:04Z")
I am having trouble getting the Academy Practice Mode portal to recognize that I’ve completed the “Create a Task from a Conta… --- ## [Transfer HubSpot Academy certificates](https://community.hubspot.com/t/transfer-hubspot-academy-certificates/161485)
**Author:** [@HeatherCross](https://community.hubspot.com/u/HeatherCross)\ **Replies:** 7\ **Last updated:** [October 14, 2026, 3:47pm UTC](https://community.hubspot.com/t/transfer-hubspot-academy-certificates/161485 "2026-10-14T15:47:37Z")
Hello, I no longer have access to my account materials from an old work account (Hub ID: \[ID here\]). Please reach out with ne… --- ## [Allow customization and disabling of Support Portal email notifications](https://community.hubspot.com/t/allow-customization-and-disabling-of-support-portal-email-notifications/161913)
**Author:** [@PWawer](https://community.hubspot.com/u/PWawer)\ **Replies:** 0\ **Last updated:** [October 14, 2026, 12:10pm UTC](https://community.hubspot.com/t/allow-customization-and-disabling-of-support-portal-email-notifications/161913 "2026-10-14T12:10:24Z")
Contacts receive automatic “New message from … sent via … Customer Portal” emails when messages are posted in a ticket conver… --- ## [HubSpot Academy stuck on Loading page for Course](https://community.hubspot.com/t/hubspot-academy-stuck-on-loading-page-for-course/160926)
**Author:** [@MTMoody](https://community.hubspot.com/u/MTMoody)\ **Replies:** 10\ **Last updated:** [October 13, 2026, 10:06am UTC](https://community.hubspot.com/t/hubspot-academy-stuck-on-loading-page-for-course/160926 "2026-10-13T10:06:45Z")
I have been trying to log in and start the Inbound Marketing Certification Course: Attract Customers Through Valuable Content… --- ## [RevOps Specialist at Workiz in San Diego](https://community.hubspot.com/t/revops-specialist-at-workiz-in-san-diego/161380)
**Author:** [@04534](https://community.hubspot.com/u/04534)\ **Replies:** 1\ **Last updated:** [October 9, 2026, 12:10am UTC](https://community.hubspot.com/t/revops-specialist-at-workiz-in-san-diego/161380 "2026-10-09T00:10:08Z")
You’d be the first point of contact for Sales and CS on CRM requests. You’d also find the root cause of recurring process gap… --- ## [HubSpot Academy practicum still waiting for grading after 7 business days](https://community.hubspot.com/t/hubspot-academy-practicum-still-waiting-for-grading-after-7-business-days/158667)
**Author:** [@carminefonzo93](https://community.hubspot.com/u/carminefonzo93)\ **Replies:** 6\ **Last updated:** [October 1, 2026, 3:56am UTC](https://community.hubspot.com/t/hubspot-academy-practicum-still-waiting-for-grading-after-7-business-days/158667 "2026-10-01T03:56:59Z")
Hello. I submitted the Integrating With HubSpot I: Foundations practicum on August 30, and it is still waiting for grading. M… --- ## [Is HubSpot Support Getting Worse? How Do You Escalate Serious Support Issues When CSM is unresponsiv](https://community.hubspot.com/t/is-hubspot-support-getting-worse-how-do-you-escalate-serious-support-issues-when-csm-is-unresponsiv/159656)
**Author:** [@DKahlon](https://community.hubspot.com/u/DKahlon)\ **Replies:** 7\ **Last updated:** [September 24, 2026, 9:25pm UTC](https://community.hubspot.com/t/is-hubspot-support-getting-worse-how-do-you-escalate-serious-support-issues-when-csm-is-unresponsiv/159656 "2026-09-24T21:25:46Z")
I genuinely feel like HubSpot support is getting worse over time. Over the past few months, I’ve raised three separate suppo… --- ## [Reactivate free account (still within 90 day window)](https://community.hubspot.com/t/reactivate-free-account-still-within-90-day-window/159673)
**Author:** [@StPaulWhiting](https://community.hubspot.com/u/StPaulWhiting)\ **Replies:** 2\ **Last updated:** [September 24, 2026, 5:19pm UTC](https://community.hubspot.com/t/reactivate-free-account-still-within-90-day-window/159673 "2026-09-24T17:19:44Z")
Hi, My organization’s free tier account was deactivated on June 28, 2026. (~88 days ago) I just realized the issue and submi… --- ## [Knowledge Base keywords](https://community.hubspot.com/t/knowledge-base-keywords/158849)
**Author:** [@Twahl215](https://community.hubspot.com/u/Twahl215)\ **Replies:** 3\ **Last updated:** [September 22, 2026, 12:20pm UTC](https://community.hubspot.com/t/knowledge-base-keywords/158849 "2026-09-22T12:20:50Z")
Hey Hubspot folks, our customer success team has been using Knowledge Base for a few years now for customer FAQ articles as w… --- ## [How to build App with individual access](https://community.hubspot.com/t/how-to-build-app-with-individual-access/159036)
**Author:** [@ramkumar1021](https://community.hubspot.com/u/ramkumar1021)\ **Replies:** 8\ **Last updated:** [September 21, 2026, 4:37am UTC](https://community.hubspot.com/t/how-to-build-app-with-individual-access/159036 "2026-09-21T04:37:32Z")
Hi Community, i seeing some Apps with Access to individual. Can you share some details/documentations on how developers can b… --- ## [CS management tool availability on the Starter plan](https://community.hubspot.com/t/starter-cs/158441)
**Author:** [@shimizu](https://community.hubspot.com/u/shimizu)\ **Replies:** 2\ **Last updated:** [September 11, 2026, 6:15pm UTC](https://community.hubspot.com/t/starter-cs/158441 "2026-09-11T18:15:30Z")
We are considering implementing the Starter plan as our CS management tool. Could you please confirm whether the following features are available with this plan? ・Automatically converting email inquiries into tickets Inquiries received via the CyberAgent email used by external companies will be handled in HubSp… --- ## [Need updates on changelog for ui-extension npm package & figma kit](https://community.hubspot.com/t/need-updates-on-changelog-for-ui-extension-npm-package-figma-kit/158580)
**Author:** [@ramkumar1021](https://community.hubspot.com/u/ramkumar1021)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 11:05am UTC](https://community.hubspot.com/t/need-updates-on-changelog-for-ui-extension-npm-package-figma-kit/158580 "2026-09-10T11:05:30Z")
Hey Community, When i ran my old hubspot project (with latest ui-extenstion) the layouts are changed. I think hubspot should… --- ## [Agent Tool testing blocked by credits](https://community.hubspot.com/t/agent-tool-testing-blocked-by-credits/156839)
**Author:** [@Ulasarslan](https://community.hubspot.com/u/Ulasarslan)\ **Replies:** 3\ **Last updated:** [August 28, 2026, 2:02pm UTC](https://community.hubspot.com/t/agent-tool-testing-blocked-by-credits/156839 "2026-08-28T14:02:25Z")
Hi guys, I am building Agent Tool support for Renewal Radar and I’ve run into a pretty frustrating blocker. The official wa… --- ## [I want to be called back by the technical service urgently please](https://community.hubspot.com/t/je-souhaite-etre-rappele-par-le-service-technique-urgeament-svp/157206)
**Author:** [@DANI83](https://community.hubspot.com/u/DANI83)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 10:27am UTC](https://community.hubspot.com/t/je-souhaite-etre-rappele-par-le-service-technique-urgeament-svp/157206 "2026-08-27T10:27:04Z")
I would like to be called back by the technical support team urgently, please. It is impossible to reach them. --- ## [Message templates - set permissions in bulk](https://community.hubspot.com/t/nachrichtenvorlagen-berechtigungen-gesammelt-setzen/157051)
**Author:** [@IsabelDMRZ](https://community.hubspot.com/u/IsabelDMRZ)\ **Replies:** 1\ **Last updated:** [August 25, 2026, 6:25pm UTC](https://community.hubspot.com/t/nachrichtenvorlagen-berechtigungen-gesammelt-setzen/157051 "2026-08-25T18:25:44Z")
Hi everyone, we make heavy use of message templates in the helpdesk. We already have a lot of them in various folders… --- ## [Legacy CRM Card to App Card Migration not completing](https://community.hubspot.com/t/legacy-crm-card-to-app-card-migration-not-completing/156947)
**Author:** [@sudha.balla](https://community.hubspot.com/u/sudha.balla)\ **Replies:** 2\ **Last updated:** [August 25, 2026, 5:30pm UTC](https://community.hubspot.com/t/legacy-crm-card-to-app-card-migration-not-completing/156947 "2026-08-25T17:30:32Z")
We migrated from a Legacy CRM Card to App Card using ‘Review & Migrate’ on HubSpot UI in our sandbox application and it wen t… --- ## [Need Assistance Retrieving Past HubSpot Support Chat Transcripts (Free Tier Account)](https://community.hubspot.com/t/need-assistance-retrieving-past-hubspot-support-chat-transcripts-free-tier-account/155969)
**Author:** [@stuntcontact](https://community.hubspot.com/u/stuntcontact)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 9:12am UTC](https://community.hubspot.com/t/need-assistance-retrieving-past-hubspot-support-chat-transcripts-free-tier-account/155969 "2026-08-13T09:12:38Z")
Hi Everyone, July I switched from my annual paid Starter to a Free tier HubSpot account. Within in the last two months of my… --- ## [Stuck Migration for Legacy CRM card to new App Card](https://community.hubspot.com/t/stuck-migration-for-legacy-crm-card-to-new-app-card/154846)
**Author:** [@dish205](https://community.hubspot.com/u/dish205)\ **Replies:** 4\ **Last updated:** [August 10, 2026, 10:20pm UTC](https://community.hubspot.com/t/stuck-migration-for-legacy-crm-card-to-new-app-card/154846 "2026-08-10T22:20:24Z")
We successfully migrated Legacy CRM Card 563343 to an App Card. Afterwards, we changed the App Card uid and redeployed the pr… --- ## [Link Lead Form to Company Level](https://community.hubspot.com/t/lead-formular-auf-unternehmensebene-verknupfen/153457)
**Author:** [@Lena1](https://community.hubspot.com/u/Lena1)\ **Replies:** 3\ **Last updated:** [July 20, 2026, 8:05am UTC](https://community.hubspot.com/t/lead-formular-auf-unternehmensebene-verknupfen/153457 "2026-07-20T08:05:07Z")
Hi everyone, we want to set up a form for website leads. However, these should not be assigned to Contacts but to Compani… --- ## [The valid expiration date of the certificate is incorrect](https://community.hubspot.com/t/the-valid-expiration-date-of-the-certificate-is-incorrect/151626)
**Author:** [@Mohnish](https://community.hubspot.com/u/Mohnish)\ **Replies:** 4\ **Last updated:** [June 29, 2026, 1:53pm UTC](https://community.hubspot.com/t/the-valid-expiration-date-of-the-certificate-is-incorrect/151626 "2026-06-29T13:53:45Z")
I just completed the Digital Marketing certification, and my certificate shows a validity period from June 29, 2026, to July 29, 2027. However, the validity period table states that this course lasts for 2 years. Could y… --- ## [Issues with the Create Email exercise in the Software Marketing course](https://community.hubspot.com/t/problemas-com-o-exercicio-de-criar-email-no-curso-de-marketing-software/151400)
**Author:** [@julianacamposc](https://community.hubspot.com/u/julianacamposc)\ **Replies:** 2\ **Last updated:** [June 25, 2026, 9:49pm UTC](https://community.hubspot.com/t/problemas-com-o-exercicio-de-criar-email-no-curso-de-marketing-software/151400 "2026-06-25T21:49:36Z")
I am trying to complete the "Create an email in HubSpot" activity from the HubSpot Academy Software Marketing course, but I have already tried five times and it always shows the warning: "Exercise not yet completed: It seems that you cli…" --- ## [SEO Certification](https://community.hubspot.com/t/seo-certification/151419)
**Author:** [@kmtgates](https://community.hubspot.com/u/kmtgates)\ **Replies:** 2\ **Last updated:** [June 25, 2026, 8:58pm UTC](https://community.hubspot.com/t/seo-certification/151419 "2026-06-25T20:58:18Z")
Hello. I was in the process of completing my SEO certificate for my internship. I came to check in today to re-take my exam and I was met with the message that the SEO course is turning into AEO. All my progress gone. … --- ## [Expired Certificates - Does it Matter?](https://community.hubspot.com/t/expired-certificates-does-it-matter/150703)
**Author:** [@jaffeworld](https://community.hubspot.com/u/jaffeworld)\ **Replies:** 1\ **Last updated:** [June 19, 2026, 3:59pm UTC](https://community.hubspot.com/t/expired-certificates-does-it-matter/150703 "2026-06-19T15:59:46Z")
My Hubsot certifications have all expired. What does that mean exactly? What are the benefits of constantly renewing them or the cost of not renewing them? Is there a simple way to renew them once they’ve already expired… --- ## [How to collaborate with the French Support team?](https://community.hubspot.com/t/comment-collaborer-avec-lequipe-du-support-francophone/150945)
**Author:** [@aaugustave](https://community.hubspot.com/u/aaugustave)\ **Replies:** 0\ **Last updated:** [June 22, 2026, 11:34am UTC](https://community.hubspot.com/t/comment-collaborer-avec-lequipe-du-support-francophone/150945 "2026-06-22T11:34:09Z")
If you have questions or technical issues while using HubSpot, different support channels are available depending on your subscriptions. Contact support via chat. Contact support via…