# \#chatflows **URL:** https://community.hubspot.com/tag/chatflows/162.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Adding Hubspot Forms to Live Chat](https://community.hubspot.com/t/adding-hubspot-forms-to-live-chat/72429)
**Author:** [@ablayze\_jb](https://community.hubspot.com/u/ablayze_jb)\ **Replies:** 18\ **Last updated:** [November 2, 2026, 10:23am UTC](https://community.hubspot.com/t/adding-hubspot-forms-to-live-chat/72429 "2026-11-02T10:23:54Z")
It would be nice if hubspot can add forms to the live chat as another option as this is much more simple and straightforward.… --- ## [Allow for multiple customer agents to be created](https://community.hubspot.com/t/allow-for-multiple-customer-agents-to-be-created/116885)
**Author:** [@KPruett](https://community.hubspot.com/u/KPruett)\ **Replies:** 92\ **Last updated:** [October 7, 2026, 8:23pm UTC](https://community.hubspot.com/t/allow-for-multiple-customer-agents-to-be-created/116885 "2026-10-07T20:23:19Z")
Currently, only one customer agent can be created. This singular agent is the agent that is assigned across all connected cha… --- ## [Separate Settings for Chat Avatar in Preview and In-Chat Display](https://community.hubspot.com/t/separate-settings-for-chat-avatar-in-preview-and-in-chat-display/138302)
**Author:** [@MRussell28](https://community.hubspot.com/u/MRussell28)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 1:01pm UTC](https://community.hubspot.com/t/separate-settings-for-chat-avatar-in-preview-and-in-chat-display/138302 "2026-10-07T13:01:32Z")
Problem & Impact When the chat welcome message is set to pop open, the preview displays: Chat icon Welcome message Avatar (… --- ## [Help desk: show the live chat origin URL directly in the conversation timeline](https://community.hubspot.com/t/help-desk-show-the-live-chat-origin-url-directly-in-the-conversation-timeline/158360)
**Author:** [@Leo\_B](https://community.hubspot.com/u/Leo_B)\ **Replies:** 0\ **Last updated:** [September 8, 2026, 12:39pm UTC](https://community.hubspot.com/t/help-desk-show-the-live-chat-origin-url-directly-in-the-conversation-timeline/158360 "2026-09-08T12:39:18Z")
What changed Since mid-August 2026, the chat origin details in the Help desk conversation timeline are collapsed behind the … --- ## [Please keep Chatflow bubbles within the viewport, even when manually resized](https://community.hubspot.com/t/chatflow/156628)
**Author:** [@nanamin](https://community.hubspot.com/u/nanamin)\ **Replies:** 0\ **Last updated:** [August 20, 2026, 1:13pm UTC](https://community.hubspot.com/t/chatflow/156628 "2026-08-20T13:13:14Z")
By default, Chatflow bubbles scale up or down in response to changes in browser size. However, once you manually resize a bubble, its size will no longer adjust automatically when the browser window is resized. I understand that this behavior is natural … --- ## [Auto translating a chat that is handed off to an agent from the AI bot](https://community.hubspot.com/t/auto-translating-a-chat-that-is-handed-off-to-an-agent-from-the-ai-bot/156477)
**Author:** [@jwardale91](https://community.hubspot.com/u/jwardale91)\ **Replies:** 1\ **Last updated:** [August 19, 2026, 9:15am UTC](https://community.hubspot.com/t/auto-translating-a-chat-that-is-handed-off-to-an-agent-from-the-ai-bot/156477 "2026-08-19T09:15:02Z")
Recently I have seen an AI chat conversation where a user and the AI had a full conversation switching between English and Ru… --- ## [Include pictures in a snippet](https://community.hubspot.com/t/include-pictures-in-a-snippet/56782)
**Author:** [@jnix284](https://community.hubspot.com/u/jnix284)\ **Replies:** 24\ **Last updated:** [August 13, 2026, 2:32pm UTC](https://community.hubspot.com/t/include-pictures-in-a-snippet/56782 "2026-08-13T14:32:43Z")
It would be nice to include pictures in a snippet, treat it more like a rich text box that has formatting so that more inform… --- ## [Honor the requested chatflow when opening a chat (mobile SDKs)](https://community.hubspot.com/t/honor-the-requested-chatflow-when-opening-a-chat-mobile-sdks/155889)
**Author:** [@SuppDev](https://community.hubspot.com/u/SuppDev)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 10:56am UTC](https://community.hubspot.com/t/honor-the-requested-chatflow-when-opening-a-chat-mobile-sdks/155889 "2026-08-12T10:56:21Z")
When launching HubSpot chat through the chat API / iOS chat SDK, the SDK appears to ignore the requested \`chatflow\` identifie… --- ## [Conversations SDK: expose the current unread conversation count on page load](https://community.hubspot.com/t/conversations-sdk-expose-the-current-unread-conversation-count-on-page-load/155305)
**Author:** [@daido1976](https://community.hubspot.com/u/daido1976)\ **Replies:** 0\ **Last updated:** [August 5, 2026, 10:43am UTC](https://community.hubspot.com/t/conversations-sdk-expose-the-current-unread-conversation-count-on-page-load/155305 "2026-08-05T10:43:55Z")
As a developer embedding the HubSpot chat widget in a web app, I want to read the current unread conversation count when the … --- ## [Supporting Assign to All Users (Ignoring Availability) for AI Agent Handoffs](https://community.hubspot.com/t/supporting-assign-to-all-users-ignoring-availability-for-ai-agent-handoffs/145981)
**Author:** [@JWoudstra](https://community.hubspot.com/u/JWoudstra)\ **Replies:** 3\ **Last updated:** [July 28, 2026, 11:52am UTC](https://community.hubspot.com/t/supporting-assign-to-all-users-ignoring-availability-for-ai-agent-handoffs/145981 "2026-07-28T11:52:31Z")
When configuring the Handoff settings for the Customer AI Agent, the system is designed to route only to Available users. Thi… --- ## [Internal chat between own HubSpot users](https://community.hubspot.com/t/internal-chat-between-own-hubspot-users/79510)
**Author:** [@Hellernjor](https://community.hubspot.com/u/Hellernjor)\ **Replies:** 4\ **Last updated:** [July 17, 2026, 10:24am UTC](https://community.hubspot.com/t/internal-chat-between-own-hubspot-users/79510 "2026-07-17T10:24:24Z")
We have a range of sales and marketing users who wish to discuss specific sales (contacts, companies, deals etc. ) or marketi… --- ## [Customer Agant/ Chat widget open on a new page](https://community.hubspot.com/t/customer-agant-chat-widget-open-on-a-new-page/151700)
**Author:** [@PTijdhof](https://community.hubspot.com/u/PTijdhof)\ **Replies:** 0\ **Last updated:** [June 30, 2026, 2:58pm UTC](https://community.hubspot.com/t/customer-agant-chat-widget-open-on-a-new-page/151700 "2026-06-30T14:58:03Z")
I want to open the Customer agent/ Chatbot on a new page, after clicking the icon. --- ## [Files in Vaults with extensions that support native Google file formats ( like .gdoc)](https://community.hubspot.com/t/files-in-vaults-with-extensions-that-support-native-google-file-formats-like-gdoc/143954)
**Author:** [@petermuldoon](https://community.hubspot.com/u/petermuldoon)\ **Replies:** 3\ **Last updated:** [May 28, 2026, 6:47pm UTC](https://community.hubspot.com/t/files-in-vaults-with-extensions-that-support-native-google-file-formats-like-gdoc/143954 "2026-05-28T18:47:29Z")
Native .gdoc support (or a direct Google Drive sync for knowledge vaults) would save a huge amount of time in uploading files into Vaults. Only supporting Microsoft files formats seems like an oversight that hopefuly ca… --- ## [Chatflow Change Log](https://community.hubspot.com/t/chatflow-change-log/124940)
**Author:** [@lnglkcpx](https://community.hubspot.com/u/lnglkcpx)\ **Replies:** 1\ **Last updated:** [May 22, 2026, 9:51am UTC](https://community.hubspot.com/t/chatflow-change-log/124940 "2026-05-22T09:51:37Z")
It would be great to have the ability to view historical changes to chatflows, similar to the ability in workflows. (Help doc on it is here) This would allow for easier auditing of changes that might not of had the desi… --- ## [AI Chatbot - Create support ticket if no agent is available](https://community.hubspot.com/t/ai-chatbot-create-support-ticket-if-no-agent-is-available/113405)
**Author:** [@DewiJones](https://community.hubspot.com/u/DewiJones)\ **Replies:** 7\ **Last updated:** [May 14, 2026, 1:14pm UTC](https://community.hubspot.com/t/ai-chatbot-create-support-ticket-if-no-agent-is-available/113405 "2026-05-14T13:14:16Z")
I have recently been using the AI Chatbot (Beta) which is a huge step up from a standard chat flow, love it! One slight downside is that if the customer requests to speak to an agent, and there is not one available, the… --- ## [Admin ability to restrict content used by built-in Breeze AI Agent Assistant](https://community.hubspot.com/t/admin-ability-to-restrict-content-used-by-built-in-breeze-ai-agent-assistant/145538)
**Author:** [@BekkiW](https://community.hubspot.com/u/BekkiW)\ **Replies:** 1\ **Last updated:** [April 28, 2026, 11:55am UTC](https://community.hubspot.com/t/admin-ability-to-restrict-content-used-by-built-in-breeze-ai-agent-assistant/145538 "2026-04-28T11:55:44Z")
Our team needs the ability to restrict what sources the built-in Breeze AI Agent assistant (currently shown as “Assistant” or “Copilot” in the sidebar and UI) is able to pull from. Our industry has very specific legal an… --- ## [Allow Branding/Alias When Handing Chat from Bot to Live Agents](https://community.hubspot.com/t/allow-branding-alias-when-handing-chat-from-bot-to-live-agents/53224)
**Author:** [@cda1](https://community.hubspot.com/u/cda1)\ **Replies:** 4\ **Last updated:** [April 16, 2026, 6:50pm UTC](https://community.hubspot.com/t/allow-branding-alias-when-handing-chat-from-bot-to-live-agents/53224 "2026-04-16T18:50:52Z")
When using a live agent only chatflow, you have the option to hide agents behind branding and an alias, rather than exposing their name and HubSpot user pic publicly. However, when using a bot chatflow that passes off to… --- ## [Allow multiple chats to be created in webchat, like in portal](https://community.hubspot.com/t/allow-multiple-chats-to-be-created-in-webchat-like-in-portal/147804)
**Author:** [@RBoersma](https://community.hubspot.com/u/RBoersma)\ **Replies:** 0\ **Last updated:** [March 30, 2026, 10:03am UTC](https://community.hubspot.com/t/allow-multiple-chats-to-be-created-in-webchat-like-in-portal/147804 "2026-03-30T10:03:34Z")
See image below of the portal chat interface. Enable that functionality in webchat. Make it possible to connect to email adres in Hubspot (e.g. in the backend for developers) to connect to history like the Portal does. … --- ## [Ability to unsend/delete or even modify live chats reply/email replies](https://community.hubspot.com/t/ability-to-unsend-delete-or-even-modify-live-chats-reply-email-replies/147474)
**Author:** [@TudorD](https://community.hubspot.com/u/TudorD)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 2:23pm UTC](https://community.hubspot.com/t/ability-to-unsend-delete-or-even-modify-live-chats-reply-email-replies/147474 "2026-03-26T14:23:28Z")
We need the ability to delete a specific live chat conversation message (photo or text) that an agent sent via Help Desk. --- ## [Chatbot Popup Customization](https://community.hubspot.com/t/chatbot-popup-customization/125672)
**Author:** [@MBru1](https://community.hubspot.com/u/MBru1)\ **Replies:** 1\ **Last updated:** [March 12, 2026, 3:29pm UTC](https://community.hubspot.com/t/chatbot-popup-customization/125672 "2026-03-12T15:29:24Z")
Currently there are only two options for the chatbot popup, it either shows up on all pages that you have the chatbot applied to, or it shows up on none. It would be great if there was customization that allowed for the … --- ## [Allow updating live chat customer info in Help Desk](https://community.hubspot.com/t/allow-updating-live-chat-customer-info-in-help-desk/146940)
**Author:** [@MichaelWray](https://community.hubspot.com/u/MichaelWray)\ **Replies:** 0\ **Last updated:** [March 4, 2026, 4:35pm UTC](https://community.hubspot.com/t/allow-updating-live-chat-customer-info-in-help-desk/146940 "2026-03-04T16:35:55Z")
In Help Desk, if a customer gets incorrectly identified during live chat, then even if I update the contact on the ticket I am unable to correct the actual chat to reflect the correct customer - messages still list as th… --- ## [applying a single identity across an entire chat](https://community.hubspot.com/t/applying-a-single-identity-across-an-entire-chat/146634)
**Author:** [@RocioLin](https://community.hubspot.com/u/RocioLin)\ **Replies:** 0\ **Last updated:** [February 24, 2026, 10:53pm UTC](https://community.hubspot.com/t/applying-a-single-identity-across-an-entire-chat/146634 "2026-02-24T22:53:59Z")
I think this would be an easy win, as the option already exists for other chats. It would be great to be able to use a chatbot without displaying the agent’s name when they pick up a ticket. Currently, we are obliged to … --- ## [Control Over Auto-Transfer Behavior in Customer Agent](https://community.hubspot.com/t/control-over-auto-transfer-behavior-in-customer-agent/131106)
**Author:** [@MElshikhdeeb](https://community.hubspot.com/u/MElshikhdeeb)\ **Replies:** 2\ **Last updated:** [February 20, 2026, 2:57pm UTC](https://community.hubspot.com/t/control-over-auto-transfer-behavior-in-customer-agent/131106 "2026-02-20T14:57:51Z")
We propose adding a configurable setting within the Customer Agent that allows users to control the automatic transfer behavior when a customer requests to speak with a human agent (e.g., by saying “transfer” or “حولني”)… --- ## [Possibility to manage Customer Agent's "transfer" button](https://community.hubspot.com/t/possibility-to-manage-customer-agents-transfer-button/134200)
**Author:** [@MKaminski7](https://community.hubspot.com/u/MKaminski7)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 2:51pm UTC](https://community.hubspot.com/t/possibility-to-manage-customer-agents-transfer-button/134200 "2026-02-20T14:51:09Z")
I’ve been testing Help Desk + Customer Agent for a couple of weeks now. It would be ideal to be able to manage when the Customer Agent sends the “transfer” button to the user, or at least train it to present it at a more… --- ## [Bot Chat Display Wait time](https://community.hubspot.com/t/bot-chat-display-wait-time/113468)
**Author:** [@APhan](https://community.hubspot.com/u/APhan)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 2:43pm UTC](https://community.hubspot.com/t/bot-chat-display-wait-time/113468 "2026-02-20T14:43:26Z")
Bot Chat has an option to connect with agents, but it doesn’t have an option to show the Wait Time message. This is a major flaw and would like to see this added in the near future. --- ## [Route Customer Agent to Ticket (limited to route to human chat)](https://community.hubspot.com/t/route-customer-agent-to-ticket-limited-to-route-to-human-chat/128187)
**Author:** [@jnix284](https://community.hubspot.com/u/jnix284)\ **Replies:** 8\ **Last updated:** [February 16, 2026, 5:13am UTC](https://community.hubspot.com/t/route-customer-agent-to-ticket-limited-to-route-to-human-chat/128187 "2026-02-16T05:13:04Z")
Provide additional routing options for the Customer Agent to route to a ticket. This is currently limited to a hand-off only, which requires a user to be assigned to the live chat. Who it’s for: Service Hub users with a… --- ## [Pre-plan our holiday messaging for the entire year for chat and inbox.](https://community.hubspot.com/t/pre-plan-our-holiday-messaging-for-the-entire-year-for-chat-and-inbox/146067)
**Author:** [@KarenDWaldon](https://community.hubspot.com/u/KarenDWaldon)\ **Replies:** 1\ **Last updated:** [February 12, 2026, 3:44pm UTC](https://community.hubspot.com/t/pre-plan-our-holiday-messaging-for-the-entire-year-for-chat-and-inbox/146067 "2026-02-12T15:44:59Z")
In HubSpot, we would like the ability to pre-plan our holiday messaging for the entire year for chat and inbox. Based on my research and past Chat with the vendor, this feature is not available. Could you please confirm… --- ## [Visual indicators for unread messages in Board View](https://community.hubspot.com/t/visual-indicators-for-unread-messages-in-board-view/146034)
**Author:** [@Safaej](https://community.hubspot.com/u/Safaej)\ **Replies:** 0\ **Last updated:** [February 10, 2026, 12:19pm UTC](https://community.hubspot.com/t/visual-indicators-for-unread-messages-in-board-view/146034 "2026-02-10T12:19:46Z")
Currently, the Board View (Chats) lacks visual cues (like bold text or icons) to show when a customer has replied. This forces agents to check tickets manually, which is inefficient. Request: Please add bold titles or n… --- ## [Create Lead from Live Chat Conversation](https://community.hubspot.com/t/create-lead-from-live-chat-conversation/127741)
**Author:** [@TRaymondRoto](https://community.hubspot.com/u/TRaymondRoto)\ **Replies:** 4\ **Last updated:** [February 5, 2026, 12:30am UTC](https://community.hubspot.com/t/create-lead-from-live-chat-conversation/127741 "2026-02-05T00:30:48Z")
Need the ability to create a lead while conducting a live chat in the conversations inbox. Currently, we have to leave the chat to go to the contact screen and then create a lead from there. Would be extremely helpful if… --- ## [Integrated Chat with colleagues](https://community.hubspot.com/t/integrated-chat-with-colleagues/145582)
**Author:** [@MMeng](https://community.hubspot.com/u/MMeng)\ **Replies:** 0\ **Last updated:** [January 30, 2026, 6:00am UTC](https://community.hubspot.com/t/integrated-chat-with-colleagues/145582 "2026-01-30T06:00:00Z")
Using @Someone to discuss with colleagues is ok, but this communication is spread out any where, we can’t find them when we need them. My suggestion would be an integrated live chat feature, which can be called anywhere… [Next page](https://community.hubspot.com/tag/chatflows/162.md?match_all_tags=true&page=1&tags%5B%5D=chatflows)