# \#chat **URL:** https://community.hubspot.com/tag/chat/633.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [See all my mentions in one place?](https://community.hubspot.com/t/see-all-my-mentions-in-one-place/44453)
**Author:** [@Jayeshurath](https://community.hubspot.com/u/Jayeshurath)\ **Replies:** 10\ **Last updated:** [October 29, 2026, 3:48pm UTC](https://community.hubspot.com/t/see-all-my-mentions-in-one-place/44453 "2026-10-29T15:48:49Z")
Is it possible to see all the tickets/conversations where I am mentioned in one place, just like Intercom? --- ## [Latest HubSpot UI Broken on Firefox 158](https://community.hubspot.com/t/latest-hubspot-ui-broken-on-firefox-158/162486)
**Author:** [@AHLime](https://community.hubspot.com/u/AHLime)\ **Replies:** 3\ **Last updated:** [October 20, 2026, 1:50pm UTC](https://community.hubspot.com/t/latest-hubspot-ui-broken-on-firefox-158/162486 "2026-10-20T13:50:48Z")
Hello, my company uses HubSpot to manage our website chat and forms. Recently, HubSpot rolled out new changes to their UI and… --- ## [Customer Agent Topic Insights](https://community.hubspot.com/t/customer-agent-topic-insights/146798)
**Author:** [@SSiker1](https://community.hubspot.com/u/SSiker1)\ **Replies:** 4\ **Last updated:** [September 15, 2026, 2:54pm UTC](https://community.hubspot.com/t/customer-agent-topic-insights/146798 "2026-09-15T14:54:10Z")
Within customer agent knowledge gaps are really helpful. The thing i’m longing for is additional reporting on topic clusters.… --- ## [Manually resizing Chatflow bubbles causes them to be cut off at the top of the screen, making the hidden area inaccessible](https://community.hubspot.com/t/chatflow/156476)
**Author:** [@nanamin](https://community.hubspot.com/u/nanamin)\ **Replies:** 3\ **Last updated:** [August 20, 2026, 1:23am UTC](https://community.hubspot.com/t/chatflow/156476 "2026-08-20T01:23:49Z")
We use Chatflow for customer support. By default, Chatflow bubbles scale up or down in response to changes in the browser window size. However, once you manually resize a bubble, the bubble… --- ## [What's the Biggest Challenge You Faced When First Setting Up HubSpot?](https://community.hubspot.com/t/whats-the-biggest-challenge-you-faced-when-first-setting-up-hubspot/150128)
**Author:** [@RZylar](https://community.hubspot.com/u/RZylar)\ **Replies:** 1\ **Last updated:** [July 19, 2026, 7:01pm UTC](https://community.hubspot.com/t/whats-the-biggest-challenge-you-faced-when-first-setting-up-hubspot/150128 "2026-07-19T19:01:28Z")
Hello HubSpot Community, I’m curious to hear about the experiences of people who have recently started using HubSpot or have… --- ## [About building live chat with custom UI](https://community.hubspot.com/t/about-building-live-chat-with-custom-ui/152506)
**Author:** [@batman\_003](https://community.hubspot.com/u/batman_003)\ **Replies:** 4\ **Last updated:** [July 13, 2026, 9:05am UTC](https://community.hubspot.com/t/about-building-live-chat-with-custom-ui/152506 "2026-07-13T09:05:22Z")
I have built an AI chatbot that can be installed to a website and that answeres based on website content.If user wants to cha… --- ## [A certification removed and I didn't make it to take the exam](https://community.hubspot.com/t/una-certificacion-eliminada-y-no-alcance-a-dar-el-examen/151304)
**Author:** [@AJordanRoman](https://community.hubspot.com/u/AJordanRoman)\ **Replies:** 1\ **Last updated:** [June 25, 2026, 12:18am UTC](https://community.hubspot.com/t/una-certificacion-eliminada-y-no-alcance-a-dar-el-examen/151304 "2026-06-25T00:18:53Z")
I finished the SEO: Search Engine Optimization course, but today they removed the certification, and I haven't taken the exam to access the certificate yet. What can I do? --- ## [Option to Disable suggested questions on Customer Agent](https://community.hubspot.com/t/option-to-disable-suggested-questions-on-customer-agent/149329)
**Author:** [@david-z](https://community.hubspot.com/u/david-z)\ **Replies:** 3\ **Last updated:** [July 1, 2026, 10:43pm UTC](https://community.hubspot.com/t/option-to-disable-suggested-questions-on-customer-agent/149329 "2026-07-01T22:43:50Z")
Our company offers a wide range of solutions, and the customer agent’s suggested questions only cover a small and seemingly r… --- ## [Live chat notofications](https://community.hubspot.com/t/live-chat-notofications/150101)
**Author:** [@NKothuri](https://community.hubspot.com/u/NKothuri)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 10:50am UTC](https://community.hubspot.com/t/live-chat-notofications/150101 "2026-06-08T10:50:57Z")
Hi All, I’m not getting live chat notifications to my email address. I’m getting the notifications within HubSpot, but I prefer the notifications to be sent to my email address. I have enabled the below notification, an… --- ## [customers](https://community.hubspot.com/t/customers/144220)
**Author:** [@JAspin9](https://community.hubspot.com/u/JAspin9)\ **Replies:** 5\ **Last updated:** [May 15, 2026, 5:51pm UTC](https://community.hubspot.com/t/customers/144220 "2026-05-15T17:51:26Z")
Hi I’ve added customers from my clients Xero account that weren’t in hubspot. Do I add the details of the orders they have placed. They could be recent last 6 months or 3 years ago? Thanks Janet --- ## [Edit message after being sent in chat](https://community.hubspot.com/t/edit-message-after-being-sent-in-chat/27813)
**Author:** [@samara1](https://community.hubspot.com/u/samara1)\ **Replies:** 5\ **Last updated:** [May 4, 2026, 12:38pm UTC](https://community.hubspot.com/t/edit-message-after-being-sent-in-chat/27813 "2026-05-04T12:38:21Z")
A good feature for the chat would be to be able to edit the message after it has been sent, so if the operator makes a mistake, he would be able to correct it without any major problems. --- ## [Unable to Schedule Email Due to “Email Validation Failed” Error](https://community.hubspot.com/t/unable-to-schedule-email-due-to-email-validation-failed-error/148975)
**Author:** [@LAGREE\_MICRO](https://community.hubspot.com/u/LAGREE_MICRO)\ **Replies:** 1\ **Last updated:** [May 4, 2026, 7:32am UTC](https://community.hubspot.com/t/unable-to-schedule-email-due-to-email-validation-failed-error/148975 "2026-05-04T07:32:41Z")
When attempting to schedule an email in HubSpot, I received the error message “Email validation failed,” and I am unable to proceed with the scheduling. I have confirmed that the email address is entered correctly and t… --- ## [Book A Meeting action: If/Then Branch?](https://community.hubspot.com/t/book-a-meeting-action-if-then-branch/148386)
**Author:** [@LeeGeeTee](https://community.hubspot.com/u/LeeGeeTee)\ **Replies:** 1\ **Last updated:** [April 16, 2026, 3:06pm UTC](https://community.hubspot.com/t/book-a-meeting-action-if-then-branch/148386 "2026-04-16T15:06:49Z")
Hi - I want to offer contacts the option to book a meeting, and deliver 1 message if they book a meeting and another if they don’t, but I can’t figure out how to configure that using the “Book A Meeting” action and an if… --- ## [UTM best practices and strategy](https://community.hubspot.com/t/utm-best-practices-and-strategy/146519)
**Author:** [@Johnnyw](https://community.hubspot.com/u/Johnnyw)\ **Replies:** 7\ **Last updated:** [March 19, 2026, 7:03am UTC](https://community.hubspot.com/t/utm-best-practices-and-strategy/146519 "2026-03-19T07:03:03Z")
Hello! Was just curious on how you all have set up your utms for email when your email has multiple asset links. So for example, I am sending an email out to promote a new product or a generic newsletter email and in th… --- ## [QR Code Digital Couponing - Weekly Events](https://community.hubspot.com/t/qr-code-digital-couponing-weekly-events/127484)
**Author:** [@allyboudreau12](https://community.hubspot.com/u/allyboudreau12)\ **Replies:** 4\ **Last updated:** [March 19, 2026, 12:04am UTC](https://community.hubspot.com/t/qr-code-digital-couponing-weekly-events/127484 "2026-03-19T00:04:55Z")
Good afternoon everyone, I work for Trivia Nation, a FL based trivia company that hosts over 150 weekly trivia/game shows across the state with approximately 125 hosts. We are wanting to streamline our player registrat… --- ## [Customer Agent and Chatflow GDPR issue](https://community.hubspot.com/t/customer-agent-and-chatflow-gdpr-issue/147025)
**Author:** [@1stClaas](https://community.hubspot.com/u/1stClaas)\ **Replies:** 8\ **Last updated:** [March 13, 2026, 5:32pm UTC](https://community.hubspot.com/t/customer-agent-and-chatflow-gdpr-issue/147025 "2026-03-13T17:32:59Z")
Hey, we want to run chatflows inside our platform. However, even understanding it is originally a sales tool, the flow keeps connecting to google or linkedIn services, things our customers don’t consent. Now, how do ot… --- ## [Customer Agent Chatbot - Force URLs shown to open new window / tab?](https://community.hubspot.com/t/customer-agent-chatbot-force-urls-shown-to-open-new-window-tab/146891)
**Author:** [@PJohns](https://community.hubspot.com/u/PJohns)\ **Replies:** 3\ **Last updated:** [March 9, 2026, 4:50pm UTC](https://community.hubspot.com/t/customer-agent-chatbot-force-urls-shown-to-open-new-window-tab/146891 "2026-03-09T16:50:29Z")
Hi, Noticed that at present, if a user of the chatbot clicks on any link it opens the page and leaves the chat? Can we set this up so any URLs presented in the chat windows open a new browser tab? Allows the visitor to… --- ## [Request for a Feature to Dismiss or Hide the Chatbot Widget](https://community.hubspot.com/t/request-for-a-feature-to-dismiss-or-hide-the-chatbot-widget/147072)
**Author:** [@taeyeong](https://community.hubspot.com/u/taeyeong)\ **Replies:** 1\ **Last updated:** [March 9, 2026, 4:45pm UTC](https://community.hubspot.com/t/request-for-a-feature-to-dismiss-or-hide-the-chatbot-widget/147072 "2026-03-09T16:45:27Z")
Hi, I am currently using a chatbot created with Chatflow. The chatbot launcher button is currently overlapping and obstructing some of the most critical buttons on my website’s UI. Aside from simply moving its position,… --- ## [Lead capture in live chat](https://community.hubspot.com/t/lead-capture-in-live-chat/146038)
**Author:** [@RJH1471](https://community.hubspot.com/u/RJH1471)\ **Replies:** 0\ **Last updated:** [February 10, 2026, 2:06pm UTC](https://community.hubspot.com/t/lead-capture-in-live-chat/146038 "2026-02-10T14:06:35Z")
I would like to request a new feature for the live chat function but to first explain the context I want to drop these images in here for context. These allows us to prompt the user to give their email address within a f… --- ## [Question about Sales](https://community.hubspot.com/t/duda-sobre-ventas/145694)
**Author:** [@AdanCalarco](https://community.hubspot.com/u/AdanCalarco)\ **Replies:** 1\ **Last updated:** [February 2, 2026, 7:00pm UTC](https://community.hubspot.com/t/duda-sobre-ventas/145694 "2026-02-02T19:00:42Z")
Hi everyone, I have a fairly important question. I'm just starting out in sales, and when I looked for information, I was recommended to do Inbound Sales. The problem is that I have no experience or courses … --- ## [Facebook Messenger Chatflow Cloning Between Accounts](https://community.hubspot.com/t/facebook-messenger-chatflow-cloning-between-accounts/145512)
**Author:** [@YeSithu](https://community.hubspot.com/u/YeSithu)\ **Replies:** 2\ **Last updated:** [January 30, 2026, 3:50am UTC](https://community.hubspot.com/t/facebook-messenger-chatflow-cloning-between-accounts/145512 "2026-01-30T03:50:35Z")
Hi Community, If a Facebook Messenger chatflow has been created for one connected Facebook Page in HubSpot, is it possible to clone or duplicate that chatflow for use with another Facebook Messenger account (Page)? If … --- ## [UI Bug](https://community.hubspot.com/t/ui-bug/144401)
**Author:** [@RubixVi](https://community.hubspot.com/u/RubixVi)\ **Replies:** 6\ **Last updated:** [January 15, 2026, 5:46pm UTC](https://community.hubspot.com/t/ui-bug/144401 "2026-01-15T17:46:03Z")
Anyone else experiencing this, the UI for the chat interface iframe seems to be missing it’s cursor pointer events. Abit of context, the iframe is generated inline with the conversation sdk. --- ## [Chat module's accessibility problems](https://community.hubspot.com/t/chat-modules-accessibility-problems/57202)
**Author:** [@Umut](https://community.hubspot.com/u/Umut)\ **Replies:** 10\ **Last updated:** [January 13, 2026, 4:52pm UTC](https://community.hubspot.com/t/chat-modules-accessibility-problems/57202 "2026-01-13T16:52:46Z")
We, as Funka Nu AB, are experts in digital accessibility. Here is a list of our quick findings of HubSpot’s chat functionality: Iframe title needs to be editable. When not open, small tabfocus is visible on button but … --- ## [Deprecating Agent Handoff on Individual Chatflows - Bad Idea](https://community.hubspot.com/t/deprecating-agent-handoff-on-individual-chatflows-bad-idea/144184)
**Author:** [@KMust](https://community.hubspot.com/u/KMust)\ **Replies:** 3\ **Last updated:** [December 22, 2025, 2:05pm UTC](https://community.hubspot.com/t/deprecating-agent-handoff-on-individual-chatflows-bad-idea/144184 "2025-12-22T14:05:34Z")
We are working to build out more chatflows for our various languages around the world so we can deploy a chatbot on our website. In building these out, I have noticed that the handoff on each individual chatflow is being… --- ## [Changing 'Ask me anything...' text within Live Chat](https://community.hubspot.com/t/changing-ask-me-anything-text-within-live-chat/141220)
**Author:** [@PeonyCorgi](https://community.hubspot.com/u/PeonyCorgi)\ **Replies:** 4\ **Last updated:** [December 18, 2025, 11:22am UTC](https://community.hubspot.com/t/changing-ask-me-anything-text-within-live-chat/141220 "2025-12-18T11:22:38Z")
I’m trying to fully customise the live chat via chatflows to suit my requirements. However, there isn’t a way I could find to change ‘Ask me anything…’ within the text box where the user would type. Could someone please … --- ## [Multiple Chats](https://community.hubspot.com/t/multiple-chats/144050)
**Author:** [@AAbu-Farha](https://community.hubspot.com/u/AAbu-Farha)\ **Replies:** 3\ **Last updated:** [December 15, 2025, 11:49am UTC](https://community.hubspot.com/t/multiple-chats/144050 "2025-12-15T11:49:00Z")
Hi, When I previously used HubSpot for sales and marketing, I set up a chatflow on our website (maqsam.com) to handle common visitor questions. We’re now migrating our service team to HubSpot and want to add a separate… --- ## [Customer agent hand-off](https://community.hubspot.com/t/customer-agent-hand-off/143693)
**Author:** [@AKuznechikova](https://community.hubspot.com/u/AKuznechikova)\ **Replies:** 1\ **Last updated:** [December 4, 2025, 10:14pm UTC](https://community.hubspot.com/t/customer-agent-hand-off/143693 "2025-12-04T22:14:16Z")
Hi, HubSpot community! I want to launch the AI customer agent for multi-language chatflows (UK, France, US, global chatflows). Each chatflow is currently connected to its own dedicated inbox, and we want to keep it that … --- ## [Chatbot following user locale](https://community.hubspot.com/t/chatbot-following-user-locale/143524)
**Author:** [@AAbu-Farha](https://community.hubspot.com/u/AAbu-Farha)\ **Replies:** 4\ **Last updated:** [December 3, 2025, 6:19am UTC](https://community.hubspot.com/t/chatbot-following-user-locale/143524 "2025-12-03T06:19:05Z")
Hi guys! :waving\_hand: I added the Service Hub recently to my HubSpot account, previously was using Sales & Marketing Hubs. I want to build the chatflow and deploy it on my website. I want to double check that I can cre… --- ## [What are Customer Agent best practices?](https://community.hubspot.com/t/what-are-customer-agent-best-practices/128533)
**Author:** [@ZLyons](https://community.hubspot.com/u/ZLyons)\ **Replies:** 3\ **Last updated:** [November 26, 2025, 10:35pm UTC](https://community.hubspot.com/t/what-are-customer-agent-best-practices/128533 "2025-11-26T22:35:08Z")
Hello HS community! Our team has been setting up our Customer Agent to provide 24 hour support for customers and I was curious: what best practices your team have found? Here are some of our findings: Utilize a knowle… --- ## [Can I add custom instructions to Customer Agent responses in HubSpot?](https://community.hubspot.com/t/can-i-add-custom-instructions-to-customer-agent-responses-in-hubspot/135347)
**Author:** [@chris305](https://community.hubspot.com/u/chris305)\ **Replies:** 16\ **Last updated:** [November 26, 2025, 4:48pm UTC](https://community.hubspot.com/t/can-i-add-custom-instructions-to-customer-agent-responses-in-hubspot/135347 "2025-11-26T16:48:11Z")
Hello, Is it possible to provide the Customer Agent with custom instructions (similar to what I would do with a custom GPT)? Right now, the agent thinks for a while and comes back with a long and verbose answer (almost… [Next page](https://community.hubspot.com/tag/chat/633.md?match_all_tags=true&page=1&tags%5B%5D=chat)