# \#certifications **URL:** https://community.hubspot.com/tag/certifications/2668.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Request to change my certificate language to English](https://community.hubspot.com/t/request-to-change-my-certificate-language-to-english/163533)
**Author:** [@Alej.O](https://community.hubspot.com/u/Alej.O)\ **Replies:** 0\ **Last updated:** [October 31, 2026, 3:12am UTC](https://community.hubspot.com/t/request-to-change-my-certificate-language-to-english/163533 "2026-10-31T03:12:15Z")
Hello HubSpot Academy Team, I initially completed my certification in Spanish (Inbound), but I have recently changed my acco… --- ## [Discussion - Digital Marketing Certification](https://community.hubspot.com/t/echanges-certification-au-marketing-digital/103620)
**Author:** [@Elorri](https://community.hubspot.com/u/Elorri)\ **Replies:** 523\ **Last updated:** [October 29, 2026, 8:43pm UTC](https://community.hubspot.com/t/echanges-certification-au-marketing-digital/103620 "2026-10-29T20:43:20Z")
Hello everyone :waving\_hand: If you are following or have followed the digital marketing training from HubSpot Academy, … --- ## [Restoring my HubSpot Academy certification after account deletion](https://community.hubspot.com/t/wiederherstellung-meiner-hubspot-academy-zertifizierung-nach-account-loschung/163229)
**Author:** [@bilo](https://community.hubspot.com/u/bilo)\ **Replies:** 1\ **Last updated:** [October 27, 2026, 5:45pm UTC](https://community.hubspot.com/t/wiederherstellung-meiner-hubspot-academy-zertifizierung-nach-account-loschung/163229 "2026-10-27T17:45:56Z")
Hi everyone, I successfully completed the HubSpot Academy Social Media Marketing certification on May 7, 2025, with a score of 56 out of… --- ## [I would like to recover my certificates](https://community.hubspot.com/t/i-would-like-to-recover-my-certificates/163160)
**Author:** [@Panipirach](https://community.hubspot.com/u/Panipirach)\ **Replies:** 1\ **Last updated:** [October 27, 2026, 2:38pm UTC](https://community.hubspot.com/t/i-would-like-to-recover-my-certificates/163160 "2026-10-27T14:38:16Z")
My old email cannot be accessed are there any ways to confirm my identity and restore those cert? --- ## [Help - recovering an old HubSpot Academy certification](https://community.hubspot.com/t/aide-retrouver-une-ancienne-certification-hubspot-academy/162993)
**Author:** [@ismaildaussy](https://community.hubspot.com/u/ismaildaussy)\ **Replies:** 2\ **Last updated:** [October 26, 2026, 6:23pm UTC](https://community.hubspot.com/t/aide-retrouver-une-ancienne-certification-hubspot-academy/162993 "2026-10-26T18:23:45Z")
Hello! I obtained a HubSpot Academy certification while I was working at my previous company, but unfortunately… --- ## [Certificate Name Update Issue - Showing "E n/a" instead of my full name](https://community.hubspot.com/t/certificate-name-update-issue-showing-e-n-a-instead-of-my-full-name/162918)
**Author:** [@Richard12](https://community.hubspot.com/u/Richard12)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 3:33pm UTC](https://community.hubspot.com/t/certificate-name-update-issue-showing-e-n-a-instead-of-my-full-name/162918 "2026-10-26T15:33:37Z")
My HubSpot Academy certificate displays “En/a” instead of my name. I’ve already updated my first and last name in my HubSpot … --- ## [Request to Correct My Name on HubSpot Academy Certificate](https://community.hubspot.com/t/request-to-correct-my-name-on-hubspot-academy-certificate/162658)
**Author:** [@hadi12](https://community.hubspot.com/u/hadi12)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 9:35pm UTC](https://community.hubspot.com/t/request-to-correct-my-name-on-hubspot-academy-certificate/162658 "2026-10-21T21:35:16Z")
Hello HubSpot Support Team, I recently received a HubSpot Academy certificate, but my name appears as “Hadi Danish” instead … --- ## [Marketing Hub certificate won’t open—“Something went wrong”](https://community.hubspot.com/t/marketing-hub-certificate-won-t-open-something-went-wrong/161657)
**Author:** [@Faheem13](https://community.hubspot.com/u/Faheem13)\ **Replies:** 3\ **Last updated:** [October 20, 2026, 3:15pm UTC](https://community.hubspot.com/t/marketing-hub-certificate-won-t-open-something-went-wrong/161657 "2026-10-20T15:15:41Z")
My HubSpot Marketing Hub Software certificate shows “Something went wrong” when I open it. My Sales Hub Software certificate … --- ## [Hubspot Academy Certificate name is wrong](https://community.hubspot.com/t/hubspot-academy-certificate-name-is-wrong/162434)
**Author:** [@Jumana\_12](https://community.hubspot.com/u/Jumana_12)\ **Replies:** 2\ **Last updated:** [October 20, 2026, 11:16am UTC](https://community.hubspot.com/t/hubspot-academy-certificate-name-is-wrong/162434 "2026-10-20T11:16:47Z")
My HubSpot Academy certificate shows the wrong name. I updated my HubSpot profile name, but the certificate still has the wro… --- ## [Request to Reissue my inbound Sales certification in English](https://community.hubspot.com/t/request-to-reissue-my-inbound-sales-certification-in-english/162314)
**Author:** [@Abc123](https://community.hubspot.com/u/Abc123)\ **Replies:** 1\ **Last updated:** [October 19, 2026, 7:38pm UTC](https://community.hubspot.com/t/request-to-reissue-my-inbound-sales-certification-in-english/162314 "2026-10-19T19:38:16Z")
Subject: Request to Reissue My Inbound Sales Certification in English Hello HubSpot Academy Support Team, I recently comple… --- ## [HubSpot Academy Practical Exercise Not Recognizing Completed Task – “Create a Task From a Contact Re](https://community.hubspot.com/t/hubspot-academy-practical-exercise-not-recognizing-completed-task-create-a-task-from-a-contact-re/161637)
**Author:** [@aaron90266](https://community.hubspot.com/u/aaron90266)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 4:15pm UTC](https://community.hubspot.com/t/hubspot-academy-practical-exercise-not-recognizing-completed-task-create-a-task-from-a-contact-re/161637 "2026-10-14T16:15:55Z")
Hello HubSpot Academy Support Team, I’m having an issue completing the practical exercise “Create a Task From a Contact Reco… --- ## [Trying to renew certificate](https://community.hubspot.com/t/trying-to-renew-certificate/160991)
**Author:** [@trish213](https://community.hubspot.com/u/trish213)\ **Replies:** 7\ **Last updated:** [October 14, 2026, 1:17pm UTC](https://community.hubspot.com/t/trying-to-renew-certificate/160991 "2026-10-14T13:17:30Z")
I am trying to renew my social media marketing certifcate but the account is showing a different one connected than my email. … --- ## [Deleted certificate](https://community.hubspot.com/t/deleted-certificate/161849)
**Author:** [@Martin\_Matsekh](https://community.hubspot.com/u/Martin_Matsekh)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 8:36pm UTC](https://community.hubspot.com/t/deleted-certificate/161849 "2026-10-13T20:36:05Z")
Hi, to whom it may concern. I have completed the social media marketing course, but my account was deleted, and my certificat… --- ## [HubSpot Academy Social Media Marketing Certification will not load](https://community.hubspot.com/t/hubspot-academy-social-media-marketing-certification-will-not-load/160310)
**Author:** [@jordynfarley8](https://community.hubspot.com/u/jordynfarley8)\ **Replies:** 8\ **Last updated:** [October 13, 2026, 3:28pm UTC](https://community.hubspot.com/t/hubspot-academy-social-media-marketing-certification-will-not-load/160310 "2026-10-13T15:28:09Z")
Hi HubSpot Academy team, I’m trying to open the Social Media Marketing Certification, but I keep getting this error: “There… --- ## [Cannot download my HubSpot Academy certification](https://community.hubspot.com/t/transferencia-de-centificados/161711)
**Author:** [@Alejandra\_Avella](https://community.hubspot.com/u/Alejandra_Avella)\ **Replies:** 3\ **Last updated:** [October 13, 2026, 10:02am UTC](https://community.hubspot.com/t/transferencia-de-centificados/161711 "2026-10-13T10:02:18Z")
Good morning, HubSpot Academy team. On October 8, I obtained my Service Hub certification, and today I made the transfer to m… --- ## [HubSpot Academy exam ended abuptly within a few minutes](https://community.hubspot.com/t/hubspot-academy-exam-ended-abuptly-within-a-few-minutes/161489)
**Author:** [@Preetam1](https://community.hubspot.com/u/Preetam1)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 10:34am UTC](https://community.hubspot.com/t/hubspot-academy-exam-ended-abuptly-within-a-few-minutes/161489 "2026-10-12T10:34:22Z")
My HubSpot Revenue Operations certification exam ended abruptly within a few minutes of starting it, and locked me out for 12… --- ## [Social Media Marketing Certification II exam timed out after only a few minutes](https://community.hubspot.com/t/social-media-marketing-certification-ii-exam-timed-out-after-only-a-few-minutes/161225)
**Author:** [@MarissaHughes](https://community.hubspot.com/u/MarissaHughes)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 3:25am UTC](https://community.hubspot.com/t/social-media-marketing-certification-ii-exam-timed-out-after-only-a-few-minutes/161225 "2026-10-09T03:25:10Z")
Hi HubSpot Academy team, I started the Social Media Marketing Certification II exam, but after only a few minutes it said my… --- ## [I took the AEO fundamentals course and passed the exam but the certificate isn't loading](https://community.hubspot.com/t/i-took-the-aeo-fundamentals-course-and-passed-the-exam-but-the-certificate-isnt-loading/161363)
**Author:** [@Kristen.264153](https://community.hubspot.com/u/Kristen.264153)\ **Replies:** 3\ **Last updated:** [October 8, 2026, 11:15pm UTC](https://community.hubspot.com/t/i-took-the-aeo-fundamentals-course-and-passed-the-exam-but-the-certificate-isnt-loading/161363 "2026-10-08T23:15:15Z")
I have tried multiple different days to see if it loads and it hasn’t. --- ## [Completed my HubSpot Academy course of content marketing but certificate not loading](https://community.hubspot.com/t/completed-my-hubspot-academy-course-of-content-marketing-but-certificate-not-loading/160663)
**Author:** [@Priyam-kumar.99](https://community.hubspot.com/u/Priyam-kumar.99)\ **Replies:** 4\ **Last updated:** [October 8, 2026, 5:24pm UTC](https://community.hubspot.com/t/completed-my-hubspot-academy-course-of-content-marketing-but-certificate-not-loading/160663 "2026-10-08T17:24:09Z")
I have complete my course of content marketing but my certificate is not loading. --- ## [HubSpot Academy Certification dates not renewing (on Academy profile or elsewhere)](https://community.hubspot.com/t/hubspot-academy-certification-dates-not-renewing-on-academy-profile-or-elsewhere/161277)
**Author:** [@DJCohn](https://community.hubspot.com/u/DJCohn)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 3:28pm UTC](https://community.hubspot.com/t/hubspot-academy-certification-dates-not-renewing-on-academy-profile-or-elsewhere/161277 "2026-10-08T15:28:05Z")
I renewed my Digital Marketing Certification on 10.05. There were no new modules so I just retook the test. I received notifi… --- ## [HubSpot Academy Certification not loading](https://community.hubspot.com/t/hubspot-academy-certificacion-no-carga/160836)
**Author:** [@zugarazoq](https://community.hubspot.com/u/zugarazoq)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 2:46pm UTC](https://community.hubspot.com/t/hubspot-academy-certificacion-no-carga/160836 "2026-10-08T14:46:00Z")
Hello, I completed the Inbound Marketing certification, but the following message appears: " You passed the exam, but it was not gen… --- ## [Full name on my HubSpot Academy certificate](https://community.hubspot.com/t/nom-complet-sur-mon-certificat-hubspot-academy/160789)
**Author:** [@jeffttd](https://community.hubspot.com/u/jeffttd)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 11:53am UTC](https://community.hubspot.com/t/nom-complet-sur-mon-certificat-hubspot-academy/160789 "2026-10-08T11:53:27Z")
Hello, I would like to have my full name displayed on my certificate, as currently only my first name is shown. Could you... --- ## [HubSpot Academy Social Media Certification still shows my old Arabic name](https://community.hubspot.com/t/hubspot-academy-social-media-certification-still-shows-my-old-arabic-name/161246)
**Author:** [@Shahadalyafeai](https://community.hubspot.com/u/Shahadalyafeai)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 3:24am UTC](https://community.hubspot.com/t/hubspot-academy-social-media-certification-still-shows-my-old-arabic-name/161246 "2026-10-09T03:24:20Z")
Hi HubSpot Academy Team, I completed the Social Media Certification, but my certificate is still displaying my previous Arab… --- ## [Can't retake the exam of HubSpot Academy digital marketing after 12 hours of waiting](https://community.hubspot.com/t/cant-retake-the-exam-of-hubspot-academy-digital-marketing-after-12-hours-of-waiting/160906)
**Author:** [@NyanPhone](https://community.hubspot.com/u/NyanPhone)\ **Replies:** 5\ **Last updated:** [October 8, 2026, 9:02am UTC](https://community.hubspot.com/t/cant-retake-the-exam-of-hubspot-academy-digital-marketing-after-12-hours-of-waiting/160906 "2026-10-08T09:02:50Z")
Subject: Unable to Start Certification Exam After 12-Hour Retake Period Hello HubSpot Academy Support, I failed my certific… --- ## [Facing issue while receiving Certificate](https://community.hubspot.com/t/facing-issue-while-receiving-certificate/160960)
**Author:** [@Vibhuti01Mishra](https://community.hubspot.com/u/Vibhuti01Mishra)\ **Replies:** 2\ **Last updated:** [October 6, 2026, 5:46pm UTC](https://community.hubspot.com/t/facing-issue-while-receiving-certificate/160960 "2026-10-06T17:46:59Z")
I am trying to get My certification of Inbound Marketing. I have completed my exam few days earlier and I passed the minimum … --- ## [Content Marketing Certification Will Not Load](https://community.hubspot.com/t/content-marketing-certification-will-not-load/161082)
**Author:** [@LABoyd](https://community.hubspot.com/u/LABoyd)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 4:56pm UTC](https://community.hubspot.com/t/content-marketing-certification-will-not-load/161082 "2026-10-06T16:56:06Z")
I completed my Content Marketing Certification yesterday and am unable to view my certification. I keep getting this error, … --- ## [Hubspot Academy - Award not Generating](https://community.hubspot.com/t/hubspot-academy-award-not-generating/160784)
**Author:** [@laintripp](https://community.hubspot.com/u/laintripp)\ **Replies:** 6\ **Last updated:** [October 6, 2026, 4:06pm UTC](https://community.hubspot.com/t/hubspot-academy-award-not-generating/160784 "2026-10-06T16:06:14Z")
I passed the Digital Marketing certification exam, but I see “Exam passed but award not generated.” I completed it a few days… --- ## [Accidentally deleted HubSpot account – Academy certifications and progress lost](https://community.hubspot.com/t/accidentally-deleted-hubspot-account-academy-certifications-and-progress-lost/160919)
**Author:** [@AceSif\_Njenga](https://community.hubspot.com/u/AceSif_Njenga)\ **Replies:** 4\ **Last updated:** [October 6, 2026, 5:52pm UTC](https://community.hubspot.com/t/accidentally-deleted-hubspot-account-academy-certifications-and-progress-lost/160919 "2026-10-06T17:52:19Z")
Hi HubSpot Community, I’m hoping someone from the HubSpot Academy team can help me recover my Academy profile. I recently a… --- ## [HubSpot Academy Inbound Marketing Certification not generated](https://community.hubspot.com/t/certificacion-de-hubspot-academy-inbound-marketing/160924)
**Author:** [@zugarazoq](https://community.hubspot.com/u/zugarazoq)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 12:28pm UTC](https://community.hubspot.com/t/certificacion-de-hubspot-academy-inbound-marketing/160924 "2026-10-05T12:28:04Z")
Hi, I took the Inbound Marketing course exam yesterday, and it has been more than 24 hours without my certification being generated. … --- ## [HubSpot Academy Digital Marketing Certification - Exam passed but award not generated](https://community.hubspot.com/t/hubspot-academy-digital-marketing-certification-exam-passed-but-award-not-generated/160915)
**Author:** [@Dwarka12345](https://community.hubspot.com/u/Dwarka12345)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 12:17pm UTC](https://community.hubspot.com/t/hubspot-academy-digital-marketing-certification-exam-passed-but-award-not-generated/160915 "2026-10-05T12:17:43Z")
Hi HubSpot Team, I passed my Digital Marketing Certification exam with a score of 57/60. However, the screen displays “Exam … [Next page](https://community.hubspot.com/tag/certifications/2668.md?match_all_tags=true&page=1&tags%5B%5D=certifications)