# \#calling **URL:** https://community.hubspot.com/tag/calling/3394.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [How to stop auto-opening action box from Tasks view](https://community.hubspot.com/t/how-to-stop-auto-opening-action-box-from-tasks-view/115896)
**Author:** [@AAdmin7](https://community.hubspot.com/u/AAdmin7)\ **Replies:** 17\ **Last updated:** [October 29, 2026, 11:13am UTC](https://community.hubspot.com/t/how-to-stop-auto-opening-action-box-from-tasks-view/115896 "2026-10-29T11:13:32Z")
Since today, we’re experiencing this call box automatically opening when we click on a call task from tasks view. Which is an… --- ## [Quick toggle for inbound ring preference (Browser↔Fwd↔Mobile app)](https://community.hubspot.com/t/quick-toggle-for-inbound-ring-preference-browser-fwd-mobile-app/149090)
**Author:** [@jblock1110](https://community.hubspot.com/u/jblock1110)\ **Replies:** 2\ **Last updated:** [October 28, 2026, 1:53pm UTC](https://community.hubspot.com/t/quick-toggle-for-inbound-ring-preference-browser-fwd-mobile-app/149090 "2026-10-28T13:53:53Z")
Use case I’m a remote worker who moves between a basement office and other parts of my home multiple times a day. When I’m a… --- ## [Add call duration as a field for manual call logs](https://community.hubspot.com/t/add-call-duration-as-a-field-for-manual-call-logs/16054)
**Author:** [@tdlb](https://community.hubspot.com/u/tdlb)\ **Replies:** 42\ **Last updated:** [October 27, 2026, 2:01pm UTC](https://community.hubspot.com/t/add-call-duration-as-a-field-for-manual-call-logs/16054 "2026-10-27T14:01:15Z")
ISSUE: Currently automatic call tracking tracks ‘call duration’. This data is visible for reporting and data analysis for ca… --- ## [Offer phone numbers in more countries](https://community.hubspot.com/t/offer-phone-numbers-in-more-countries/56036)
**Author:** [@jmangiameli](https://community.hubspot.com/u/jmangiameli)\ **Replies:** 599\ **Last updated:** [October 23, 2026, 1:52pm UTC](https://community.hubspot.com/t/offer-phone-numbers-in-more-countries/56036 "2026-10-23T13:52:09Z")
Hello HubSpot community! Currently we provide phone numbers in the US, UK and Canada but we have plans to offer numbers in m… --- ## [Music on Hold (MOH) - In IVR and Other Calls](https://community.hubspot.com/t/music-on-hold-moh-in-ivr-and-other-calls/116426)
**Author:** [@NKnoche](https://community.hubspot.com/u/NKnoche)\ **Replies:** 4\ **Last updated:** [October 23, 2026, 1:46pm UTC](https://community.hubspot.com/t/music-on-hold-moh-in-ivr-and-other-calls/116426 "2026-10-23T13:46:49Z")
Since HubSpot uses Twilio as a phone provider, it’d be nice to have access to update the Music on Hold that the customer hear… --- ## [Change Default Call Outcomes](https://community.hubspot.com/t/change-default-call-outcomes/98473)
**Author:** [@JVetter2](https://community.hubspot.com/u/JVetter2)\ **Replies:** 2\ **Last updated:** [October 22, 2026, 12:49pm UTC](https://community.hubspot.com/t/change-default-call-outcomes/98473 "2026-10-22T12:49:39Z")
I am currently unable to change or rearrange default call outcomes. As a result, the list of call outcome options is oddly ar… --- ## [Looking for 15 beta testers: HubSpot reporting in spreadsheets](https://community.hubspot.com/t/looking-for-15-beta-testers-hubspot-reporting-in-spreadsheets/161472)
**Author:** [@DropTopSheets](https://community.hubspot.com/u/DropTopSheets)\ **Replies:** 1\ **Last updated:** [October 21, 2026, 7:24pm UTC](https://community.hubspot.com/t/looking-for-15-beta-testers-hubspot-reporting-in-spreadsheets/161472 "2026-10-21T19:24:25Z")
Hi everyone, I’m the developer of Sheets, a spreadsheet app that connects directly to HubSpot. I’m looking for 15 HubSpot us… --- ## [Useless Customer Service](https://community.hubspot.com/t/useless-customer-service/162357)
**Author:** [@NealSearle](https://community.hubspot.com/u/NealSearle)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 8:49pm UTC](https://community.hubspot.com/t/useless-customer-service/162357 "2026-10-20T20:49:31Z")
18 days of useless customer service tests and time-burning. No solutions of any kind. Calls placed through browser work fin… --- ## [Speed 1.25x](https://community.hubspot.com/t/speed-1-25x/82043)
**Author:** [@shivakreddy](https://community.hubspot.com/u/shivakreddy)\ **Replies:** 2\ **Last updated:** [October 20, 2026, 7:41pm UTC](https://community.hubspot.com/t/speed-1-25x/82043 "2026-10-20T19:41:06Z")
It would be very convenient if you can add the option to increase watching or listening speed of recordings/calls by 1.25x. I… --- ## [Change Transcription language on the Transcript page](https://community.hubspot.com/t/change-transcription-language-on-the-transcript-page/91658)
**Author:** [@NMedot](https://community.hubspot.com/u/NMedot)\ **Replies:** 5\ **Last updated:** [October 20, 2026, 3:39pm UTC](https://community.hubspot.com/t/change-transcription-language-on-the-transcript-page/91658 "2026-10-20T15:39:14Z")
Hi, I make calls in several languages (French, English, Italian) but in the “Transcription Language” setting, it is only pos… --- ## [Power Dialer MUST recognize an auto attendant from a single person's voice message](https://community.hubspot.com/t/power-dialer-must-recognize-an-auto-attendant-from-a-single-persons-voice-message/162421)
**Author:** [@GLarsson](https://community.hubspot.com/u/GLarsson)\ **Replies:** 0\ **Last updated:** [October 19, 2026, 8:07pm UTC](https://community.hubspot.com/t/power-dialer-must-recognize-an-auto-attendant-from-a-single-persons-voice-message/162421 "2026-10-19T20:07:19Z")
Currently the Power Dialer does a voice drop RIGHT AFTER an auto attendant answers. That can’t happen! Many orgs use auto att… --- ## [Calling Australian numbers from HubSpot: how do you wash against the Do Not Call Register?](https://community.hubspot.com/t/calling-australian-numbers-from-hubspot-how-do-you-wash-against-the-do-not-call-register/161469)
**Author:** [@steffenh](https://community.hubspot.com/u/steffenh)\ **Replies:** 3\ **Last updated:** [October 16, 2026, 7:49am UTC](https://community.hubspot.com/t/calling-australian-numbers-from-hubspot-how-do-you-wash-against-the-do-not-call-register/161469 "2026-10-16T07:49:21Z")
Hi all, Question for anyone whose reps call Australian numbers out of HubSpot. How do you check contacts against the Do Not … --- ## [My calls keep getting either I can't hear them or they can't hear me](https://community.hubspot.com/t/my-calls-keep-getting-either-i-cant-hear-them-or-they-cant-hear-me/161873)
**Author:** [@tanya.miller](https://community.hubspot.com/u/tanya.miller)\ **Replies:** 8\ **Last updated:** [October 15, 2026, 4:22pm UTC](https://community.hubspot.com/t/my-calls-keep-getting-either-i-cant-hear-them-or-they-cant-hear-me/161873 "2026-10-15T16:22:25Z")
I have tried multiple different devices and either the customer can’t hear me or I can’t hear them. --- ## [Custom properties for Activities (Tasks, Meetings, etc.)](https://community.hubspot.com/t/custom-properties-for-activities-tasks-meetings-etc/10048)
**Author:** [@VagaeNatus](https://community.hubspot.com/u/VagaeNatus)\ **Replies:** 234\ **Last updated:** [October 15, 2026, 4:01pm UTC](https://community.hubspot.com/t/custom-properties-for-activities-tasks-meetings-etc/10048 "2026-10-15T16:01:54Z")
We currently have custom properties for contacts, deals, companies and tickets. We need custom properties for activities too,… --- ## [Meeting / Call Scorecard](https://community.hubspot.com/t/meeting-call-scorecard/161857)
**Author:** [@ParkerO](https://community.hubspot.com/u/ParkerO)\ **Replies:** 0\ **Last updated:** [October 13, 2026, 7:18pm UTC](https://community.hubspot.com/t/meeting-call-scorecard/161857 "2026-10-13T19:18:49Z")
A call scorecard that managers can use to review calls, as they listen to the call, managers can mark that a certain question… --- ## [Desktop notifications for inbound calls in the browser](https://community.hubspot.com/t/desktop-notifications-for-inbound-calls-in-the-browser/76712)
**Author:** [@charliepinker](https://community.hubspot.com/u/charliepinker)\ **Replies:** 9\ **Last updated:** [October 9, 2026, 1:17pm UTC](https://community.hubspot.com/t/desktop-notifications-for-inbound-calls-in-the-browser/76712 "2026-10-09T13:17:15Z")
Hubspot has recently launched Hubspot phone numbers (currently in beta) that support inbound calls. Currently the only way a… --- ## [Required field for call and meeting types](https://community.hubspot.com/t/required-field-for-call-and-meeting-types/64790)
**Author:** [@FinnJohannsen](https://community.hubspot.com/u/FinnJohannsen)\ **Replies:** 17\ **Last updated:** [October 9, 2026, 1:17pm UTC](https://community.hubspot.com/t/required-field-for-call-and-meeting-types/64790 "2026-10-09T13:17:00Z")
It would be very helpful if the property “Call and meeting types” is stored as a mandatory field so that the field cannot be … --- ## [Pause recording mid-call](https://community.hubspot.com/t/pause-recording-mid-call/92193)
**Author:** [@BSwan](https://community.hubspot.com/u/BSwan)\ **Replies:** 3\ **Last updated:** [October 8, 2026, 5:44pm UTC](https://community.hubspot.com/t/pause-recording-mid-call/92193 "2026-10-08T17:44:55Z")
Our Service team sometimes take credit card details or other sensitive information over the phone. We obviously do not want t… --- ## [Make all phone numbers from associated custom objects callable from the record](https://community.hubspot.com/t/make-all-phone-numbers-from-associated-custom-objects-callable-from-the-record/160524)
**Author:** [@AStanley8](https://community.hubspot.com/u/AStanley8)\ **Replies:** 2\ **Last updated:** [October 5, 2026, 7:43pm UTC](https://community.hubspot.com/t/make-all-phone-numbers-from-associated-custom-objects-callable-from-the-record/160524 "2026-10-05T19:43:06Z")
We have clients that have a company record with multiple “sites” under them since we work with individual facilities for inst… --- ## [Call phone numbers not associated with an existing customer record](https://community.hubspot.com/t/call-phone-numbers-not-associated-with-an-existing-customer-record/71670)
**Author:** [@danawjones](https://community.hubspot.com/u/danawjones)\ **Replies:** 1\ **Last updated:** [September 30, 2026, 5:40pm UTC](https://community.hubspot.com/t/call-phone-numbers-not-associated-with-an-existing-customer-record/71670 "2026-09-30T17:40:57Z")
Currently, HubSpot does not allow users to outbound call phone numbers that are not associated \*\*bleep\*\* an existing customer… --- ## [Use AI to identify callers from shared phone numbers](https://community.hubspot.com/t/use-ai-to-identify-callers-from-shared-phone-numbers/160250)
**Author:** [@MrS](https://community.hubspot.com/u/MrS)\ **Replies:** 0\ **Last updated:** [September 28, 2026, 3:58pm UTC](https://community.hubspot.com/t/use-ai-to-identify-callers-from-shared-phone-numbers/160250 "2026-09-28T15:58:22Z")
When we receive incoming calls, the system recognises the caller based on the phone number if it matches a contact. Problem i… --- ## [Bulk Edit Phone Number Validation](https://community.hubspot.com/t/bulk-edit-phone-number-validation/55613)
**Author:** [@michaeljay201](https://community.hubspot.com/u/michaeljay201)\ **Replies:** 71\ **Last updated:** [September 25, 2026, 8:08pm UTC](https://community.hubspot.com/t/bulk-edit-phone-number-validation/55613 "2026-09-25T20:08:23Z")
The new auto-formatting and validation feature for phone numbers is a step in the right direction. However, the current inte… --- ## [Call recording](https://community.hubspot.com/t/call-recording/108872)
**Author:** [@danpower9009](https://community.hubspot.com/u/danpower9009)\ **Replies:** 3\ **Last updated:** [September 18, 2026, 2:13pm UTC](https://community.hubspot.com/t/call-recording/108872 "2026-09-18T14:13:05Z")
WOuld ther be any chance that call recording can be turned on for just certain team members or teams instead of it being an a… --- ## [Export Call Transcripts](https://community.hubspot.com/t/export-call-transcripts/83944)
**Author:** [@MJimenez4](https://community.hubspot.com/u/MJimenez4)\ **Replies:** 18\ **Last updated:** [September 16, 2026, 7:33pm UTC](https://community.hubspot.com/t/export-call-transcripts/83944 "2026-09-16T19:33:08Z")
We need to be able to export call transcripts from Hubspot, so that we can perform analysis on different groups of contacts a… --- ## [Make it so Hubspot Calling shows User ID's instead of the Hub/Enterprise ID](https://community.hubspot.com/t/make-it-so-hubspot-calling-shows-user-ids-instead-of-the-hub-enterprise-id/158566)
**Author:** [@shannao](https://community.hubspot.com/u/shannao)\ **Replies:** 0\ **Last updated:** [September 9, 2026, 10:23pm UTC](https://community.hubspot.com/t/make-it-so-hubspot-calling-shows-user-ids-instead-of-the-hub-enterprise-id/158566 "2026-09-09T22:23:46Z")
As the title says- we have SDRs who call from Hubspot and it’d be nicer if it showed their name as the caller ID instead of o… --- ## [Support MS Teams calling from within hubspot](https://community.hubspot.com/t/support-ms-teams-calling-from-within-hubspot/65306)
**Author:** [@JWalkerdine](https://community.hubspot.com/u/JWalkerdine)\ **Replies:** 3\ **Last updated:** [September 8, 2026, 12:27pm UTC](https://community.hubspot.com/t/support-ms-teams-calling-from-within-hubspot/65306 "2026-09-08T12:27:35Z")
We are starting to roll out MS Teams for our telephony. With the recent Hubspot / Teams integration - it would be great if t… --- ## [Missing details on the Call Dataset Detail page without transcript](https://community.hubspot.com/t/fehlende-details-auf-der-call-datensatz-detailseite-ohne-transkript/157700)
**Author:** [@CSass](https://community.hubspot.com/u/CSass)\ **Replies:** 0\ **Last updated:** [September 1, 2026, 1:02pm UTC](https://community.hubspot.com/t/fehlende-details-auf-der-call-datensatz-detailseite-ohne-transkript/157700 "2026-09-01T13:02:41Z")
Since the redesign of the Call Records detail pages, it is no longer possible to work with them at all without a transcript. Luck… --- ## [Call Exemptions for More Regions](https://community.hubspot.com/t/call-exemptions-for-more-regions/157373)
**Author:** [@danielle-little](https://community.hubspot.com/u/danielle-little)\ **Replies:** 0\ **Last updated:** [August 28, 2026, 4:16pm UTC](https://community.hubspot.com/t/call-exemptions-for-more-regions/157373 "2026-08-28T16:16:32Z")
A new feature was released to help create inbound exemptions for areas where we do not want inbound or outbound calls to be r… --- ## [More than one activity window open at a time](https://community.hubspot.com/t/more-than-one-activity-window-open-at-a-time/117006)
**Author:** [@Jenny26](https://community.hubspot.com/u/Jenny26)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 4:15pm UTC](https://community.hubspot.com/t/more-than-one-activity-window-open-at-a-time/117006 "2026-08-27T16:15:32Z")
Hi everyone, Our customer success team makes a lot of phone calls and that means a lot of time on hold or listening to voice… --- ## [Power dialer - allow contact card display to be editable to show company name](https://community.hubspot.com/t/power-dialer-allow-contact-card-display-to-be-editable-to-show-company-name/157089)
**Author:** [@JamesRyan](https://community.hubspot.com/u/JamesRyan)\ **Replies:** 0\ **Last updated:** [August 25, 2026, 8:52pm UTC](https://community.hubspot.com/t/power-dialer-allow-contact-card-display-to-be-editable-to-show-company-name/157089 "2026-08-25T20:52:21Z")
The current contact card that displayed in the power dialer only shows the contact name and telephone number. It would be gre… [Next page](https://community.hubspot.com/tag/calling/3394.md?match_all_tags=true&page=1&tags%5B%5D=calling)