# \#agents **URL:** https://community.hubspot.com/tag/agents/651.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Nurture Agent list of emails](https://community.hubspot.com/t/nurture-agent-list-of-emails/163886)
**Author:** [@AMohr](https://community.hubspot.com/u/AMohr)\ **Replies:** 0\ **Last updated:** [November 3, 2026, 7:18pm UTC](https://community.hubspot.com/t/nurture-agent-list-of-emails/163886 "2026-11-03T19:18:24Z")
Need the ability to filter or group emails that are using Nurture Agent for auditing, analytics, ease of turning on/off. --- ## [Configurable inactivity behavior for Customer Agent live chats](https://community.hubspot.com/t/configurable-inactivity-behavior-for-customer-agent-live-chats/163806)
**Author:** [@Parag-Murf](https://community.hubspot.com/u/Parag-Murf)\ **Replies:** 0\ **Last updated:** [November 3, 2026, 10:22am UTC](https://community.hubspot.com/t/configurable-inactivity-behavior-for-customer-agent-live-chats/163806 "2026-11-03T10:22:58Z")
Allow configurable inactivity behavior for Customer Agent live chats: after a customizable delay, ask “Are you still connecte… --- ## [Lower cost custom agents](https://community.hubspot.com/t/lower-cost-custom-agents/163492)
**Author:** [@Jignesh-at-Klarion](https://community.hubspot.com/u/Jignesh-at-Klarion)\ **Replies:** 5\ **Last updated:** [November 2, 2026, 3:11pm UTC](https://community.hubspot.com/t/lower-cost-custom-agents/163492 "2026-11-02T15:11:56Z")
Yesterday HubSpot announced that they are lowering the cost of running custom agents by 70%. I’m not sure if this is a result… --- ## [Where to Start With Any Agent?](https://community.hubspot.com/t/where-to-start-with-any-agent/163109)
**Author:** [@JPinto7](https://community.hubspot.com/u/JPinto7)\ **Replies:** 1\ **Last updated:** [October 31, 2026, 6:57am UTC](https://community.hubspot.com/t/where-to-start-with-any-agent/163109 "2026-10-31T06:57:01Z")
When teams get their first AI agent, the excitement goes straight to “Let’s turn it on!” But the best results come from t… --- ## [HubSpot Credits in Plain English](https://community.hubspot.com/t/hubspot-credits-in-plain-english/163106)
**Author:** [@JPinto7](https://community.hubspot.com/u/JPinto7)\ **Replies:** 1\ **Last updated:** [November 1, 2026, 6:56am UTC](https://community.hubspot.com/t/hubspot-credits-in-plain-english/163106 "2026-11-01T06:56:31Z")
AI agents are powerful, but one question comes up in almost every coaching session: “How much is this going to cost me?” T… --- ## [Create guardrails for Customer Agent on email channels](https://community.hubspot.com/t/create-guardrails-for-customer-agent-on-email-channels/143327)
**Author:** [@martechaa](https://community.hubspot.com/u/martechaa)\ **Replies:** 2\ **Last updated:** [October 26, 2026, 4:22pm UTC](https://community.hubspot.com/t/create-guardrails-for-customer-agent-on-email-channels/143327 "2026-10-26T16:22:54Z")
Hey! Context HubSpot’s Customer Agent works well in live chat, but when deployed on email channels the stakes are higher. E… --- ## [Native AI Customer Agent Deployment for Form Submissions](https://community.hubspot.com/t/native-ai-customer-agent-deployment-for-form-submissions/145561)
**Author:** [@SamuelSt](https://community.hubspot.com/u/SamuelSt)\ **Replies:** 12\ **Last updated:** [October 26, 2026, 4:20pm UTC](https://community.hubspot.com/t/native-ai-customer-agent-deployment-for-form-submissions/145561 "2026-10-26T16:20:07Z")
Summary PLEASE enable your AI Customer Agents to be directly deployed to “Forms” as a supported channel, allowing the AI to … --- ## [\[October 28\] From Brief to Booked: Build Campaigns and Progress Deals with Breeze Assistant](https://community.hubspot.com/t/october-28-from-brief-to-booked-build-campaigns-and-progress-deals-with-breeze-assistant/162861)
**Author:** [@edizechi](https://community.hubspot.com/u/edizechi)\ **Replies:** 0\ **Last updated:** [October 23, 2026, 5:52pm UTC](https://community.hubspot.com/t/october-28-from-brief-to-booked-build-campaigns-and-progress-deals-with-breeze-assistant/162861 "2026-10-23T17:52:11Z")
Event Overview What if the fastest way to grow this quarter was closing the gap between your campaigns and your pipeline? … --- ## [Allow SLA pausing during Customer Agent handling and add assignment-based response goals](https://community.hubspot.com/t/allow-sla-pausing-during-customer-agent-handling-and-add-assignment-based-response-goals/162778)
**Author:** [@AlaynaNelson](https://community.hubspot.com/u/AlaynaNelson)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 6:11pm UTC](https://community.hubspot.com/t/allow-sla-pausing-during-customer-agent-handling-and-add-assignment-based-response-goals/162778 "2026-10-22T18:11:38Z")
We launched our first HubSpot Customer Agent today and immediately encountered an SLA issue that is making our human support … --- ## [Ask Me Anything about Agent Hub](https://community.hubspot.com/t/ask-me-anything-about-agent-hub/162751)
**Author:** [@KatieSerniak](https://community.hubspot.com/u/KatieSerniak)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 3:14pm UTC](https://community.hubspot.com/t/ask-me-anything-about-agent-hub/162751 "2026-10-22T15:14:25Z")
Hi HubSpot Community :grin: I’m Katie Serniak, Senior Product Marketing Manager for Agent Hub, based in Denver, Colorado. My… --- ## [Prospecting Agent – prevent users from sending emails on behalf of other users?](https://community.hubspot.com/t/prospecting-agent-prevent-users-from-sending-emails-on-behalf-of-other-users/162727)
**Author:** [@PPatil2](https://community.hubspot.com/u/PPatil2)\ **Replies:** 0\ **Last updated:** [October 22, 2026, 1:25pm UTC](https://community.hubspot.com/t/prospecting-agent-prevent-users-from-sending-emails-on-behalf-of-other-users/162727 "2026-10-22T13:25:34Z")
Users with access to the Prospecting Agent can start outreach that is sent from another user’s connected inbox and in that us… --- ## [FAQ: Agent Hub + Agent Builder: The Future of HubSpot's Agents & Automation Live Session Additional](https://community.hubspot.com/t/faq-agent-hub-agent-builder-the-future-of-hubspots-agents-automation-live-session-additional/162644)
**Author:** [@cwetmore](https://community.hubspot.com/u/cwetmore)\ **Replies:** 0\ **Last updated:** [October 21, 2026, 6:32pm UTC](https://community.hubspot.com/t/faq-agent-hub-agent-builder-the-future-of-hubspots-agents-automation-live-session-additional/162644 "2026-10-21T18:32:04Z")
Following our recent recap of the Agent Hub + Agent Builder series, many of you asked for deeper insights into credits, go… --- ## [Wrapping Up the Agent Hub + Agent Builder: The Future of HubSpot's Agents & Automation Series](https://community.hubspot.com/t/wrapping-up-the-agent-hub-agent-builder-the-future-of-hubspots-agents-automation-series/162643)
**Author:** [@cwetmore](https://community.hubspot.com/u/cwetmore)\ **Replies:** 0\ **Last updated:** [October 21, 2026, 6:29pm UTC](https://community.hubspot.com/t/wrapping-up-the-agent-hub-agent-builder-the-future-of-hubspots-agents-automation-series/162643 "2026-10-21T18:29:46Z")
Yesterday, we wrapped up our four-part series: Agent Hub + Agent Builder: The Future of HubSpot’s Agents & Automation. In… --- ## [Prospecting in the AI era: what it is and how HubSpot's prospecting agent works](https://community.hubspot.com/t/prospeccion-en-la-era-de-ia-que-es-y-como-funciona-el-agente-de-prospeccion-de-hubspot/162491)
**Author:** [@CPedraza](https://community.hubspot.com/u/CPedraza)\ **Replies:** 1\ **Last updated:** [November 1, 2026, 6:57am UTC](https://community.hubspot.com/t/prospeccion-en-la-era-de-ia-que-es-y-como-funciona-el-agente-de-prospeccion-de-hubspot/162491 "2026-11-01T06:57:07Z")
HubSpot's Prospecting Agent is an AI agent that detects buying signals, researches your prospects, and drafts co… --- ## [Discover the key product highlights of UNBOUND 2026](https://community.hubspot.com/t/conoce-las-principales-novedades-de-producto-de-unbound-2026/162490)
**Author:** [@CPedraza](https://community.hubspot.com/u/CPedraza)\ **Replies:** 0\ **Last updated:** [October 20, 2026, 2:25pm UTC](https://community.hubspot.com/t/conoce-las-principales-novedades-de-producto-de-unbound-2026/162490 "2026-10-20T14:25:03Z")
On October 1, we released the latest Autumn Spotlight, covering some of our most recent agents that … --- ## [Context Is Everything: Why AI Only Works as Well as the Guardrails You Give It](https://community.hubspot.com/t/context-is-everything-why-ai-only-works-as-well-as-the-guardrails-you-give-it/162228)
**Author:** [@JPinto7](https://community.hubspot.com/u/JPinto7)\ **Replies:** 0\ **Last updated:** [October 16, 2026, 6:25pm UTC](https://community.hubspot.com/t/context-is-everything-why-ai-only-works-as-well-as-the-guardrails-you-give-it/162228 "2026-10-16T18:25:32Z")
AI is everywhere in HubSpot now. Breeze Assistant, Customer Agent, AI-generated content, and more. So the question has ch… --- ## [New in Small Group Coaching this September](https://community.hubspot.com/t/new-in-small-group-coaching-this-september/162224)
**Author:** [@cvanness](https://community.hubspot.com/u/cvanness)\ **Replies:** 0\ **Last updated:** [October 16, 2026, 5:46pm UTC](https://community.hubspot.com/t/new-in-small-group-coaching-this-september/162224 "2026-10-16T17:46:19Z")
New in Small Group Coaching this September September brings fresh, practical Small Group Coaching sessions—and new resourc… --- ## [The Art of Writing a Good Prompt for Agents](https://community.hubspot.com/t/the-art-of-writing-a-good-prompt-for-agents/162211)
**Author:** [@cvanness](https://community.hubspot.com/u/cvanness)\ **Replies:** 0\ **Last updated:** [October 16, 2026, 4:23pm UTC](https://community.hubspot.com/t/the-art-of-writing-a-good-prompt-for-agents/162211 "2026-10-16T16:23:45Z")
The Art of Writing a Good Prompt for Agents There are two kinds of people using AI agents. The first treats prompting lik… --- ## [AI Chat Agent Should Use Page Context (Product or url Page Content) to Answer Customer Question](https://community.hubspot.com/t/ai-chat-agent-should-use-page-context-product-or-url-page-content-to-answer-customer-question/138764)
**Author:** [@tdurand4](https://community.hubspot.com/u/tdurand4)\ **Replies:** 2\ **Last updated:** [October 15, 2026, 3:24pm UTC](https://community.hubspot.com/t/ai-chat-agent-should-use-page-context-product-or-url-page-content-to-answer-customer-question/138764 "2026-10-15T15:24:42Z")
The problem: When a visitor is browsing a product page and asks a question in the chat such as “Is this product suitable for… --- ## [Parallel new features in Agents and Workflow Actions](https://community.hubspot.com/t/parallel-new-features-in-agents-and-workflow-actions/141858)
**Author:** [@SteveHTM](https://community.hubspot.com/u/SteveHTM)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 8:55am UTC](https://community.hubspot.com/t/parallel-new-features-in-agents-and-workflow-actions/141858 "2026-10-14T08:55:47Z")
Team - I’m genuinely perplexed by the unconnected threads of new developer functionality and see the landscape a respresentin… --- ## [Prospecting Agents need to be able to use different signatures in different selling profiles](https://community.hubspot.com/t/prospecting-agents-need-to-be-able-to-use-different-signatures-in-different-selling-profiles/161465)
**Author:** [@kcwonline](https://community.hubspot.com/u/kcwonline)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 5:11pm UTC](https://community.hubspot.com/t/prospecting-agents-need-to-be-able-to-use-different-signatures-in-different-selling-profiles/161465 "2026-10-09T17:11:23Z")
Currently, if you have multiple brands and multiple profiles, you can not tell AI to use the correct signature in the selling… --- ## [Prospect agent fallback reason](https://community.hubspot.com/t/prospect-agent-fallback-reason/161457)
**Author:** [@Hey\_Rebels\_Rich](https://community.hubspot.com/u/Hey_Rebels_Rich)\ **Replies:** 0\ **Last updated:** [October 9, 2026, 4:50pm UTC](https://community.hubspot.com/t/prospect-agent-fallback-reason/161457 "2026-10-09T16:50:42Z")
Add 2 columns to prospect agent outreach que. Boolen - Fallback used. Fallback reason. --- ## [Restrict automatically sourced contacts by geography in Prospecting Agent](https://community.hubspot.com/t/restrict-automatically-sourced-contacts-by-geography-in-prospecting-agent/161000)
**Author:** [@mhiatt](https://community.hubspot.com/u/mhiatt)\ **Replies:** 0\ **Last updated:** [October 5, 2026, 7:12pm UTC](https://community.hubspot.com/t/restrict-automatically-sourced-contacts-by-geography-in-prospecting-agent/161000 "2026-10-05T19:12:15Z")
We use Prospecting Agent with ZoomInfo and need a way to restrict automatically sourced contacts by geography (e.g., US-only)… --- ## [Knowledge Agent Advanced Settings error clarity](https://community.hubspot.com/t/knowledge-agent-advanced-settings-error-clarity/160725)
**Author:** [@ariellincoln](https://community.hubspot.com/u/ariellincoln)\ **Replies:** 0\ **Last updated:** [October 2, 2026, 2:13pm UTC](https://community.hubspot.com/t/knowledge-agent-advanced-settings-error-clarity/160725 "2026-10-02T14:13:04Z")
Knowledge Agent Advanced Settings (target audience, guardrails, additional notes) has character limits but that is not super … --- ## [Add Agent to Lead CRM Cards](https://community.hubspot.com/t/add-agent-to-lead-crm-cards/160606)
**Author:** [@MSaurat2](https://community.hubspot.com/u/MSaurat2)\ **Replies:** 0\ **Last updated:** [October 1, 2026, 3:23pm UTC](https://community.hubspot.com/t/add-agent-to-lead-crm-cards/160606 "2026-10-01T15:23:18Z")
Adding an Agent on a CRM card is only available for deals, contacts, companies etc. but not for leads. Would be great to have… --- ## [Enable the Customer Agent AI to Analyze Email Attachments](https://community.hubspot.com/t/enable-the-customer-agent-ai-to-analyze-email-attachments/147240)
**Author:** [@Leo\_B](https://community.hubspot.com/u/Leo_B)\ **Replies:** 2\ **Last updated:** [September 17, 2026, 1:56pm UTC](https://community.hubspot.com/t/enable-the-customer-agent-ai-to-analyze-email-attachments/147240 "2026-09-17T13:56:04Z")
Category: AI Customer Agents / Service Hub Product Area: Customer Agent (AI) Impact: High (accuracy of automated replies & … --- ## [The "Was this helpful?" prompt is buried below the signature in customer agent email responses](https://community.hubspot.com/t/the-was-this-helpful-prompt-is-buried-below-the-signature-in-customer-agent-email-responses/159172)
**Author:** [@JasonK1](https://community.hubspot.com/u/JasonK1)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 1:23pm UTC](https://community.hubspot.com/t/the-was-this-helpful-prompt-is-buried-below-the-signature-in-customer-agent-email-responses/159172 "2026-09-17T13:23:04Z")
Right now the “Was this helpful?” prompt appears below our signature when the Customer Agent replies to emails. We worry that… --- ## [Reporting on HubSpot Credits usage](https://community.hubspot.com/t/reporting-on-hubspot-credits-usage/158904)
**Author:** [@AliceRobinsonTMP](https://community.hubspot.com/u/AliceRobinsonTMP)\ **Replies:** 0\ **Last updated:** [September 14, 2026, 6:42pm UTC](https://community.hubspot.com/t/reporting-on-hubspot-credits-usage/158904 "2026-09-14T18:42:16Z")
Right now, HubSpot Credits usage is only exposed in Account & Billing and not available as a data source in default or custom… --- ## [Animated GIF support for Customer Agent Avatar](https://community.hubspot.com/t/animated-gif-support-for-customer-agent-avatar/158368)
**Author:** [@JTang](https://community.hubspot.com/u/JTang)\ **Replies:** 0\ **Last updated:** [September 8, 2026, 12:59pm UTC](https://community.hubspot.com/t/animated-gif-support-for-customer-agent-avatar/158368 "2026-09-08T12:59:47Z")
HubSpot supports animated GIF for chatbot avatar, but not for Customer Agent’s avatar. This will add a lot of personality for… --- ## [Customer Agent Opening Hours](https://community.hubspot.com/t/customer-agent-opening-hours/136231)
**Author:** [@DPrice1](https://community.hubspot.com/u/DPrice1)\ **Replies:** 1\ **Last updated:** [August 24, 2026, 5:00pm UTC](https://community.hubspot.com/t/customer-agent-opening-hours/136231 "2026-08-24T17:00:43Z")
Hi, Some senior colleagues have raised concerns about the current setup where opening hours are based on individual agent av… [Next page](https://community.hubspot.com/tag/agents/651.md?match_all_tags=true&page=1&tags%5B%5D=agents)