# \#account **URL:** https://community.hubspot.com/tag/account/1775.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Unable to receive login verification code or password reset email after user reactivation](https://community.hubspot.com/t/unable-to-receive-login-verification-code-or-password-reset-email-after-user-reactivation/162335)
**Author:** [@Denis.Shashkin](https://community.hubspot.com/u/Denis.Shashkin)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 2:27pm UTC](https://community.hubspot.com/t/unable-to-receive-login-verification-code-or-password-reset-email-after-user-reactivation/162335 "2026-10-19T14:27:49Z")
Hello HubSpot Community, I’m a Super Admin of our HubSpot account. We recently deactivated a user and then reactivated her … --- ## [Account was removed before deadline expired](https://community.hubspot.com/t/account-was-removed-before-deadline-expired/161759)
**Author:** [@sim0ne](https://community.hubspot.com/u/sim0ne)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 9:04am UTC](https://community.hubspot.com/t/account-was-removed-before-deadline-expired/161759 "2026-10-13T09:04:40Z")
My account was removed while I still have 6 days before the expiry date, see email below. How to reactivate my account? --- ## [Sole Super Admin suddenly lost access to active HubSpot portal](https://community.hubspot.com/t/sole-super-admin-suddenly-lost-access-to-active-hubspot-portal/160647)
**Author:** [@crisferrersplendid](https://community.hubspot.com/u/crisferrersplendid)\ **Replies:** 4\ **Last updated:** [October 7, 2026, 4:52pm UTC](https://community.hubspot.com/t/sole-super-admin-suddenly-lost-access-to-active-hubspot-portal/160647 "2026-10-07T16:52:56Z")
Hi HubSpot Community, I’m the sole Super Admin of our HubSpot portal and suddenly lost access while actively working in the … --- ## [I can not sign in at all to my HubSpot account](https://community.hubspot.com/t/i-can-not-sign-in-at-all-to-my-hubspot-account/160692)
**Author:** [@HalaSalka](https://community.hubspot.com/u/HalaSalka)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 10:56am UTC](https://community.hubspot.com/t/i-can-not-sign-in-at-all-to-my-hubspot-account/160692 "2026-10-02T10:56:25Z")
I have a problem logging into the site, I had an account before and now I want to log in again but I can’t, and I asked to re… --- ## [Why can't I delete my test account?](https://community.hubspot.com/t/topic/159048)
**Author:** [@Hmurata](https://community.hubspot.com/u/Hmurata)\ **Replies:** 5\ **Last updated:** [September 25, 2026, 12:48pm UTC](https://community.hubspot.com/t/topic/159048 "2026-09-25T12:48:58Z")
Please tell me the proper procedure for deleting test accounts. I have reached the limit for the number of "test accounts" I can create, so I am trying to delete the test accounts that are no longer needed. From the "Developer Test Accounts" page, regarding the test accounts that are no longer needed, "… --- ## [Reactivate free account (still within 90 day window)](https://community.hubspot.com/t/reactivate-free-account-still-within-90-day-window/159673)
**Author:** [@StPaulWhiting](https://community.hubspot.com/u/StPaulWhiting)\ **Replies:** 2\ **Last updated:** [September 24, 2026, 5:19pm UTC](https://community.hubspot.com/t/reactivate-free-account-still-within-90-day-window/159673 "2026-09-24T17:19:44Z")
Hi, My organization’s free tier account was deactivated on June 28, 2026. (~88 days ago) I just realized the issue and submi… --- ## [Unable to verify identity for China and cannot access Hub ID](https://community.hubspot.com/t/unable-to-verify-identity-for-china-and-cannot-access-hub-id/157523)
**Author:** [@sangsha](https://community.hubspot.com/u/sangsha)\ **Replies:** 2\ **Last updated:** [September 2, 2026, 4:52pm UTC](https://community.hubspot.com/t/unable-to-verify-identity-for-china-and-cannot-access-hub-id/157523 "2026-09-02T16:52:59Z")
Hello HubSpot Community, I created a new HubSpot account, but it was suspended immediately during the registration / first l… --- ## [Have you used Hubspot for PRM?c](https://community.hubspot.com/t/have-you-used-hubspot-for-prm-c/157678)
**Author:** [@alexiswilloughby](https://community.hubspot.com/u/alexiswilloughby)\ **Replies:** 5\ **Last updated:** [September 1, 2026, 5:45pm UTC](https://community.hubspot.com/t/have-you-used-hubspot-for-prm-c/157678 "2026-09-01T17:45:49Z")
I am looking for a solid process for partner relationship management. This would include account and POC information, potenti… --- ## [Request to recover certifications from deleted HubSpot Academy account](https://community.hubspot.com/t/request-to-recover-certifications-from-deleted-hubspot-academy-account/157015)
**Author:** [@JHL0106](https://community.hubspot.com/u/JHL0106)\ **Replies:** 3\ **Last updated:** [August 27, 2026, 2:37pm UTC](https://community.hubspot.com/t/request-to-recover-certifications-from-deleted-hubspot-academy-account/157015 "2026-08-27T14:37:10Z")
Hello, My previous HubSpot profile was deleted due to inactivity, and I received an email confirming that the profile would … --- ## [Password is being removed](https://community.hubspot.com/t/passwort-wird-entfernt/156299)
**Author:** [@AWalch](https://community.hubspot.com/u/AWalch)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 2:37pm UTC](https://community.hubspot.com/t/passwort-wird-entfernt/156299 "2026-08-17T14:37:38Z")
Why am I receiving such an email even though I work in HubSpot every day. --- ## [Unable to verify identity because no ID options appear when selecting China in Persona](https://community.hubspot.com/t/unable-to-verify-identity-because-no-id-options-appear-when-selecting-china-in-persona/153819)
**Author:** [@huazewenqin](https://community.hubspot.com/u/huazewenqin)\ **Replies:** 7\ **Last updated:** [August 6, 2026, 5:27pm UTC](https://community.hubspot.com/t/unable-to-verify-identity-because-no-id-options-appear-when-selecting-china-in-persona/153819 "2026-08-06T17:27:34Z")
Hello, I am experiencing an issue with HubSpot identity verification. My HubSpot account has been deactivated, and I have b… --- ## [Locked out of portal after email change — SSO still enforced, no fallback](https://community.hubspot.com/t/locked-out-of-portal-after-email-change-sso-still-enforced-no-fallback/154190)
**Author:** [@MonoTraining](https://community.hubspot.com/u/MonoTraining)\ **Replies:** 3\ **Last updated:** [July 29, 2026, 10:05am UTC](https://community.hubspot.com/t/locked-out-of-portal-after-email-change-sso-still-enforced-no-fallback/154190 "2026-07-29T10:05:09Z")
Locked out of portal after email change — SSO still enforced, no fallback Hi there — hoping a moderator or support staff mem… --- ## [Account blocked](https://community.hubspot.com/t/cuenta-bloqueada/153005)
**Author:** [@Roberto1897](https://community.hubspot.com/u/Roberto1897)\ **Replies:** 3\ **Last updated:** [July 17, 2026, 6:43pm UTC](https://community.hubspot.com/t/cuenta-bloqueada/153005 "2026-07-17T18:43:40Z")
One of my administrators lost access; the account is: jaea@egoingenieria.com.mx They are not receiving the codes for … --- ## [Not receiving password reset emails](https://community.hubspot.com/t/not-receiving-password-reset-emails/152718)
**Author:** [@pvngoswami](https://community.hubspot.com/u/pvngoswami)\ **Replies:** 1\ **Last updated:** [July 13, 2026, 8:23am UTC](https://community.hubspot.com/t/not-receiving-password-reset-emails/152718 "2026-07-13T08:23:04Z")
My whole team is not receiving password reset emails at their email IDs. I checked everything - Spam folders, Email Bounce S… --- ## [Account & Billing](https://community.hubspot.com/t/account-billing/150929)
**Author:** [@anddygt](https://community.hubspot.com/u/anddygt)\ **Replies:** 1\ **Last updated:** [June 22, 2026, 12:02pm UTC](https://community.hubspot.com/t/account-billing/150929 "2026-06-22T12:02:13Z")
Hi, I’m trying to figure out a HubSpot billing issue. My current account is Hub ID 246544670, and in Account & Billing it shows Free Tools only with no active paid subscription. However, I’ve been charged about $10/month … --- ## [Password Reset Link not coming](https://community.hubspot.com/t/password-reset-link-not-coming/151230)
**Author:** [@ASuthar](https://community.hubspot.com/u/ASuthar)\ **Replies:** 2\ **Last updated:** [June 24, 2026, 11:19am UTC](https://community.hubspot.com/t/password-reset-link-not-coming/151230 "2026-06-24T11:19:04Z")
In my current HubSpot configured application there is one user with email - \[email\] Now I forgot the login password for this… --- ## [How can I change the Super Admin in HubSpot without their password?](https://community.hubspot.com/t/how-can-i-change-the-super-admin-in-hubspot-without-their-password/18168)
**Author:** [@cityzenbcn](https://community.hubspot.com/u/cityzenbcn)\ **Replies:** 22\ **Last updated:** [June 18, 2026, 12:39pm UTC](https://community.hubspot.com/t/how-can-i-change-the-super-admin-in-hubspot-without-their-password/18168 "2026-06-18T12:39:27Z")
Hello, Super Admin no longer work for the company, so I need to change it, but I don’t have password of is account. What I s… --- ## [Creating new account](https://community.hubspot.com/t/creating-new-account/22495)
**Author:** [@LukasHerren](https://community.hubspot.com/u/LukasHerren)\ **Replies:** 7\ **Last updated:** [November 26, 2025, 7:40pm UTC](https://community.hubspot.com/t/creating-new-account/22495 "2025-11-26T19:40:26Z")
Hi, I am trying to set up a second company account, but can’t seem to find instructions anywhere. This would be a company with a new email and new domain. Thanks, Lukas --- ## [Multiple Users (Different teams) assigned to 1 company?](https://community.hubspot.com/t/multiple-users-different-teams-assigned-to-1-company/25944)
**Author:** [@Mikel4321](https://community.hubspot.com/u/Mikel4321)\ **Replies:** 7\ **Last updated:** [May 29, 2025, 9:08am UTC](https://community.hubspot.com/t/multiple-users-different-teams-assigned-to-1-company/25944 "2025-05-29T09:08:06Z")
Hello Hubspot folks! I have a head scratcher and I need help. I am trying to figure out the best configuration for my permissions to allow access to my companies. I have 3 departments, each assigned to the own branch in … --- ## [Recurring tasks?](https://community.hubspot.com/t/recurring-tasks/22824)
**Author:** [@FIAInterpreting](https://community.hubspot.com/u/FIAInterpreting)\ **Replies:** 24\ **Last updated:** [April 30, 2025, 4:29pm UTC](https://community.hubspot.com/t/recurring-tasks/22824 "2025-04-30T16:29:26Z")
Is it possible to add recurring tasks? I have some tasks that require to be repeated on a weekly basis and I would love to be able to create recurring tasks for those tasks, if possible. --- ## [Facebook Messenger Integration is not working](https://community.hubspot.com/t/facebook-messenger-integration-is-not-working/15257)
**Author:** [@catarinacorreia](https://community.hubspot.com/u/catarinacorreia)\ **Replies:** 33\ **Last updated:** [January 31, 2025, 10:13am UTC](https://community.hubspot.com/t/facebook-messenger-integration-is-not-working/15257 "2025-01-31T10:13:08Z")
When i try to integrate the FB messenger hubspot say that page is already connected like this: But the conversations are not appearing anywhere, and i can’t see the page on inbox. What am i doing in wrong way? --- ## [Disable 2FA](https://community.hubspot.com/t/disable-2fa/25504)
**Author:** [@EC2020](https://community.hubspot.com/u/EC2020)\ **Replies:** 18\ **Last updated:** [January 26, 2025, 8:27pm UTC](https://community.hubspot.com/t/disable-2fa/25504 "2025-01-26T20:27:25Z")
Hello, We would like to disable 2FA, could you please help? --- ## [Creating additional accounts with same email](https://community.hubspot.com/t/creating-additional-accounts-with-same-email/24191)
**Author:** [@singleton](https://community.hubspot.com/u/singleton)\ **Replies:** 8\ **Last updated:** [January 9, 2025, 5:18am UTC](https://community.hubspot.com/t/creating-additional-accounts-with-same-email/24191 "2025-01-09T05:18:19Z")
Hi, I have been using Hubspot for one company. I now want to use Hubspot for a completely unrelated, second company so I can use both accounts. How can I do this with my existing login? --- ## [Change my email Address and Transfer my Certificate](https://community.hubspot.com/t/change-my-email-address-and-transfer-my-certificate/848)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 12\ **Last updated:** [January 3, 2025, 8:39pm UTC](https://community.hubspot.com/t/change-my-email-address-and-transfer-my-certificate/848 "2025-01-03T20:39:27Z")
Hello, I want to change my email address and trasnfer my certificate for the Inbound Marketing Course to the new email Account. The details are as follows: Old email Account: \[redacted\] New email Account: \[redacted\] H… --- ## [Merge properties](https://community.hubspot.com/t/merge-properties/1167)
**Author:** [@HarveyL](https://community.hubspot.com/u/HarveyL)\ **Replies:** 10\ **Last updated:** [May 30, 2024, 7:11pm UTC](https://community.hubspot.com/t/merge-properties/1167 "2024-05-30T19:11:02Z")
Hi I’ve just ran an import and made a custom property called Position and since noticed that there was already a property called Job Title. Is there any way of merging the two properties or change the Position property … --- ## [Email integration Office 365 fails at last step](https://community.hubspot.com/t/email-integration-office-365-fails-at-last-step/15458)
**Author:** [@rocketman](https://community.hubspot.com/u/rocketman)\ **Replies:** 18\ **Last updated:** [February 27, 2024, 11:23pm UTC](https://community.hubspot.com/t/email-integration-office-365-fails-at-last-step/15458 "2024-02-27T23:23:30Z")
I have seem similar posts but no viable solutions offered. When I try to link my office 365 inbox (in settings =\> email integrations) It seems to work but then I get a bounce message in my inbox with the following: Deli… --- ## [Missing Calling Minutes](https://community.hubspot.com/t/missing-calling-minutes/801)
**Author:** [@rbrown](https://community.hubspot.com/u/rbrown)\ **Replies:** 9\ **Last updated:** [February 6, 2024, 10:25pm UTC](https://community.hubspot.com/t/missing-calling-minutes/801 "2024-02-06T22:25:02Z")
Hello All im using the 15min of free calls - but after making like 4 calls for 10-20 seconds each - the systen is now reporting i haved used 9 mins. is this normal ? in Australia - 1 minute is 60 seconds.. maybe in th… --- ## [How to delete account?](https://community.hubspot.com/t/how-to-delete-account/928)
**Author:** [@system](https://community.hubspot.com/u/system)\ **Replies:** 20\ **Last updated:** [January 3, 2024, 3:56am UTC](https://community.hubspot.com/t/how-to-delete-account/928 "2024-01-03T03:56:07Z")
I created an account to review hubspot. My boss is going ahead with the CRM but now we have two accounts for our company and I need to be added as a user under his account (primary account). Hubspot does not have any ini… --- ## [Live chat not showing on my wordpress site](https://community.hubspot.com/t/live-chat-not-showing-on-my-wordpress-site/17842)
**Author:** [@mattrichardson](https://community.hubspot.com/u/mattrichardson)\ **Replies:** 5\ **Last updated:** [September 8, 2023, 3:13pm UTC](https://community.hubspot.com/t/live-chat-not-showing-on-my-wordpress-site/17842 "2023-09-08T15:13:14Z")
I installed the Word Press hubspot plugin to my word press site, and following the installation instructions posted below: Search The easiest way to install this plugin is to use the WordPress Admin interface. Go to y… --- ## [Email Bounces and how they affect contact eligibility](https://community.hubspot.com/t/email-bounces-and-how-they-affect-contact-eligibility/1238)
**Author:** [@paxton](https://community.hubspot.com/u/paxton)\ **Replies:** 20\ **Last updated:** [May 3, 2023, 2:05pm UTC](https://community.hubspot.com/t/email-bounces-and-how-they-affect-contact-eligibility/1238 "2023-05-03T14:05:40Z")
HubSpot sends emails on your behalf, and if the email bounces (can not be delivered) HubSpot receives the bounceback message. Email servers explain why the email bounced within the bounce message. The server response is … [Next page](https://community.hubspot.com/tag/account/1775.md?match_all_tags=true&page=1&tags%5B%5D=account)