# \#academy-certifications **URL:** https://community.hubspot.com/tag/academy-certifications/52.md [Latest](https://community.hubspot.com/latest.md) · [Categories](https://community.hubspot.com/categories.md) · [Tags](https://community.hubspot.com/tags.md) --- ## [Request to change my HubSpot Academy certificate language to English](https://community.hubspot.com/t/request-to-change-my-hubspot-academy-certificate-language-to-english/163533)
**Author:** [@Alej.O](https://community.hubspot.com/u/Alej.O)\ **Replies:** 1\ **Last updated:** [November 2, 2026, 11:37am UTC](https://community.hubspot.com/t/request-to-change-my-hubspot-academy-certificate-language-to-english/163533 "2026-11-02T11:37:23Z")
Hello HubSpot Academy Team, I initially completed my certification in Spanish (Inbound), but I have recently changed my acco… --- ## [Can't log in to my old account, need to recover my Email Marketing certification](https://community.hubspot.com/t/cant-log-in-to-my-old-account-need-to-recover-my-email-marketing-certification/163397)
**Author:** [@Alina2](https://community.hubspot.com/u/Alina2)\ **Replies:** 1\ **Last updated:** [October 29, 2026, 5:27pm UTC](https://community.hubspot.com/t/cant-log-in-to-my-old-account-need-to-recover-my-email-marketing-certification/163397 "2026-10-29T17:27:15Z")
Hi, I earned the HubSpot Academy Email Marketing certification in July 2025 (valid until August 2027). I can’t log in to the … --- ## [Transfer Academy certificates please (no access to old email)](https://community.hubspot.com/t/transfer-academy-certificates-please-no-access-to-old-email/163258)
**Author:** [@HRTaylor](https://community.hubspot.com/u/HRTaylor)\ **Replies:** 4\ **Last updated:** [October 28, 2026, 2:55pm UTC](https://community.hubspot.com/t/transfer-academy-certificates-please-no-access-to-old-email/163258 "2026-10-28T14:55:23Z")
I left my old workplace. Thus, I no longer have access to my old work email to transfer the certificates myself. Can someone … --- ## [Restoring my HubSpot Academy certification after account deletion](https://community.hubspot.com/t/wiederherstellung-meiner-hubspot-academy-zertifizierung-nach-account-loschung/163229)
**Author:** [@bilo](https://community.hubspot.com/u/bilo)\ **Replies:** 1\ **Last updated:** [October 27, 2026, 5:45pm UTC](https://community.hubspot.com/t/wiederherstellung-meiner-hubspot-academy-zertifizierung-nach-account-loschung/163229 "2026-10-27T17:45:56Z")
Hi everyone, I successfully completed the HubSpot Academy Social Media Marketing certification on May 7, 2025, with a score of 56 out of… --- ## [Unable to enroll in HubSpot Academy courses – stuck on Loading](https://community.hubspot.com/t/unable-to-enroll-in-hubspot-academy-courses-stuck-on-loading/163027)
**Author:** [@StudenteFV24](https://community.hubspot.com/u/StudenteFV24)\ **Replies:** 1\ **Last updated:** [October 26, 2026, 8:11pm UTC](https://community.hubspot.com/t/unable-to-enroll-in-hubspot-academy-courses-stuck-on-loading/163027 "2026-10-26T20:11:22Z")
Hello everyone, I’m a new HubSpot user and I’m trying to access HubSpot Academy to learn CRM and customer service skills. I… --- ## [Help - recovering an old HubSpot Academy certification](https://community.hubspot.com/t/aide-retrouver-une-ancienne-certification-hubspot-academy/162993)
**Author:** [@ismaildaussy](https://community.hubspot.com/u/ismaildaussy)\ **Replies:** 2\ **Last updated:** [October 26, 2026, 6:23pm UTC](https://community.hubspot.com/t/aide-retrouver-une-ancienne-certification-hubspot-academy/162993 "2026-10-26T18:23:45Z")
Hello! I obtained a HubSpot Academy certification while I was working at my previous company, but unfortunately… --- ## [Cannot enroll in HubSpot Academy certificate courses](https://community.hubspot.com/t/cannot-enroll-in-hubspot-academy-certificate-courses/162551)
**Author:** [@IE](https://community.hubspot.com/u/IE)\ **Replies:** 4\ **Last updated:** [October 23, 2026, 9:34am UTC](https://community.hubspot.com/t/cannot-enroll-in-hubspot-academy-certificate-courses/162551 "2026-10-23T09:34:18Z")
When i try to enroll in a course I get this loading wheel on my page. I have cleared my cache and opened the browser in incog… --- ## [Name on my HubSpot Academy Certification](https://community.hubspot.com/t/name-on-my-hubspot-academy-certification/161872)
**Author:** [@Aword25](https://community.hubspot.com/u/Aword25)\ **Replies:** 7\ **Last updated:** [October 21, 2026, 9:02am UTC](https://community.hubspot.com/t/name-on-my-hubspot-academy-certification/161872 "2026-10-21T09:02:57Z")
My Certifications should show my full name. but it only shows my name as “word n/a” so i changed my name on my profile but i … --- ## [Marketing Hub certificate won’t open—“Something went wrong”](https://community.hubspot.com/t/marketing-hub-certificate-won-t-open-something-went-wrong/161657)
**Author:** [@Faheem13](https://community.hubspot.com/u/Faheem13)\ **Replies:** 3\ **Last updated:** [October 20, 2026, 3:15pm UTC](https://community.hubspot.com/t/marketing-hub-certificate-won-t-open-something-went-wrong/161657 "2026-10-20T15:15:41Z")
My HubSpot Marketing Hub Software certificate shows “Something went wrong” when I open it. My Sales Hub Software certificate … --- ## [Certifications Invalid Validity Dates](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444)
**Author:** [@ivanamalik](https://community.hubspot.com/u/ivanamalik)\ **Replies:** 16\ **Last updated:** [October 15, 2026, 8:14am UTC](https://community.hubspot.com/t/certifications-invalid-validity-dates/156444 "2026-10-15T08:14:13Z")
I completed five different courses during June - August and now I have noticed that four of them show valid from date as Augu… --- ## [Three Completed HubSpot Academy Certifications Won't Open](https://community.hubspot.com/t/three-completed-hubspot-academy-certifications-wont-open/161943)
**Author:** [@Danyal24w](https://community.hubspot.com/u/Danyal24w)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 12:27am UTC](https://community.hubspot.com/t/three-completed-hubspot-academy-certifications-wont-open/161943 "2026-10-15T00:27:35Z")
Hello HubSpot Academy Support Team, All four of my completed certifications appear in my profile, but I receive an error ask… --- ## [SEO Certification Retake](https://community.hubspot.com/t/seo-certification-retake/161941)
**Author:** [@ep97](https://community.hubspot.com/u/ep97)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 8:28pm UTC](https://community.hubspot.com/t/seo-certification-retake/161941 "2026-10-14T20:28:45Z")
When clicking “retake exam” under the SEO certification, so I can renew my certification status, I keep getting rerouted to t… --- ## [Trying to renew certificate](https://community.hubspot.com/t/trying-to-renew-certificate/160991)
**Author:** [@trish213](https://community.hubspot.com/u/trish213)\ **Replies:** 7\ **Last updated:** [October 14, 2026, 1:17pm UTC](https://community.hubspot.com/t/trying-to-renew-certificate/160991 "2026-10-14T13:17:30Z")
I am trying to renew my social media marketing certifcate but the account is showing a different one connected than my email. … --- ## [Problem loading Service Hub Software certificate](https://community.hubspot.com/t/problema-ao-carregar-o-certificado-de-service-hub-software/161828)
**Author:** [@Isabela](https://community.hubspot.com/u/Isabela)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 12:18pm UTC](https://community.hubspot.com/t/problema-ao-carregar-o-certificado-de-service-hub-software/161828 "2026-10-14T12:18:04Z")
Hello, HubSpot Academy support team! I completed my certification, but I am unable to open or view my cer… --- ## [I need to change my issued certificates to English](https://community.hubspot.com/t/i-need-to-change-my-issued-certificates-to-english/160533)
**Author:** [@jasondo](https://community.hubspot.com/u/jasondo)\ **Replies:** 4\ **Last updated:** [October 9, 2026, 2:40pm UTC](https://community.hubspot.com/t/i-need-to-change-my-issued-certificates-to-english/160533 "2026-10-09T14:40:56Z")
Dear HubSpot-Team I just completed 3 HubSpot Academy courses with certification - unfortunately 2 of them we’re issued in Ge… --- ## [Missing English subtitles on Revenue Operations (RevOps) certification videos](https://community.hubspot.com/t/sous-titres-anglais-absents-sur-les-videos-de-la-certification-revenue-operations-revops/161191)
**Author:** [@Quentin\_Riviere](https://community.hubspot.com/u/Quentin_Riviere)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 3:26am UTC](https://community.hubspot.com/t/sous-titres-anglais-absents-sur-les-videos-de-la-certification-revenue-operations-revops/161191 "2026-10-09T03:26:37Z")
Hi HubSpot Academy team, Since today, English subtitles are no longer available on the videos of the … --- ## [Social Media Marketing Certification II exam timed out after only a few minutes](https://community.hubspot.com/t/social-media-marketing-certification-ii-exam-timed-out-after-only-a-few-minutes/161225)
**Author:** [@MarissaHughes](https://community.hubspot.com/u/MarissaHughes)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 3:25am UTC](https://community.hubspot.com/t/social-media-marketing-certification-ii-exam-timed-out-after-only-a-few-minutes/161225 "2026-10-09T03:25:10Z")
Hi HubSpot Academy team, I started the Social Media Marketing Certification II exam, but after only a few minutes it said my… --- ## [Can't access AEO Fundamentals I certification](https://community.hubspot.com/t/cant-access-aeo-fundamentals-i-certification/161199)
**Author:** [@ArmaanWalia15](https://community.hubspot.com/u/ArmaanWalia15)\ **Replies:** 6\ **Last updated:** [October 9, 2026, 3:13am UTC](https://community.hubspot.com/t/cant-access-aeo-fundamentals-i-certification/161199 "2026-10-09T03:13:16Z")
Hi HubSpot Academy Support, I completed the AEO Fundamentals certification, but when I try to open my credential, I get the … --- ## [HubSpot Academy Certification dates not renewing (on Academy profile or elsewhere)](https://community.hubspot.com/t/hubspot-academy-certification-dates-not-renewing-on-academy-profile-or-elsewhere/161277)
**Author:** [@DJCohn](https://community.hubspot.com/u/DJCohn)\ **Replies:** 2\ **Last updated:** [October 8, 2026, 3:28pm UTC](https://community.hubspot.com/t/hubspot-academy-certification-dates-not-renewing-on-academy-profile-or-elsewhere/161277 "2026-10-08T15:28:05Z")
I renewed my Digital Marketing Certification on 10.05. There were no new modules so I just retook the test. I received notifi… --- ## [Still waiting for my HubSpot Trainer Certification Practicum grade after two weeks of submitting it](https://community.hubspot.com/t/still-waiting-for-my-hubspot-trainer-certification-practicum-grade-after-two-weeks-of-submitting-it/160631)
**Author:** [@CindyMoran](https://community.hubspot.com/u/CindyMoran)\ **Replies:** 5\ **Last updated:** [October 8, 2026, 1:57pm UTC](https://community.hubspot.com/t/still-waiting-for-my-hubspot-trainer-certification-practicum-grade-after-two-weeks-of-submitting-it/160631 "2026-10-08T13:57:42Z")
I am writing to see if someone can help me find out the status of my HubSpot Certified Trainer certification. I completed and… --- ## [Unable to start Data Integrations Certification exam](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195)
**Author:** [@rienhardtvane](https://community.hubspot.com/u/rienhardtvane)\ **Replies:** 3\ **Last updated:** [October 7, 2026, 8:59pm UTC](https://community.hubspot.com/t/unable-to-start-data-integrations-certification-exam/161195 "2026-10-07T20:59:51Z")
Hi HubSpot Academy team, I’m trying to start the Data Integrations Certification exam for HubSpot Reporting, but I receive t… --- ## [Certification will not load](https://community.hubspot.com/t/certification-will-not-load/160618)
**Author:** [@ChadJensen](https://community.hubspot.com/u/ChadJensen)\ **Replies:** 8\ **Last updated:** [October 7, 2026, 6:56pm UTC](https://community.hubspot.com/t/certification-will-not-load/160618 "2026-10-07T18:56:51Z")
Continuing the discussion from Not loading certificate: Hello, my certificate won’t load either. My email is jensencopywriti… --- ## [Unable to start Practical exercise video marketing with HubSpot](https://community.hubspot.com/t/unable-to-start-practical-exercise-video-marketing-with-hubspot/160620)
**Author:** [@hsnzadeh](https://community.hubspot.com/u/hsnzadeh)\ **Replies:** 2\ **Last updated:** [October 6, 2026, 2:53pm UTC](https://community.hubspot.com/t/unable-to-start-practical-exercise-video-marketing-with-hubspot/160620 "2026-10-06T14:53:43Z")
Hello, I am completing the Video Marketing with HubSpot certification for a college assignment. When I click Start exercise… --- ## [Blocked Exam for non reason](https://community.hubspot.com/t/blocked-exam-for-non-reason/161081)
**Author:** [@CGiron](https://community.hubspot.com/u/CGiron)\ **Replies:** 0\ **Last updated:** [October 6, 2026, 2:00pm UTC](https://community.hubspot.com/t/blocked-exam-for-non-reason/161081 "2026-10-06T14:00:45Z")
I started the Revenue Operations exam last night, but due to circumstances beyond my control, I had to leave. I just closed t… --- ## [I have completed my HubSpot Academy AI marketing micro internship program and no certification](https://community.hubspot.com/t/i-have-completed-my-hubspot-academy-ai-marketing-micro-internship-program-and-no-certification/160158)
**Author:** [@Shankar2266](https://community.hubspot.com/u/Shankar2266)\ **Replies:** 3\ **Last updated:** [October 6, 2026, 11:53am UTC](https://community.hubspot.com/t/i-have-completed-my-hubspot-academy-ai-marketing-micro-internship-program-and-no-certification/160158 "2026-10-06T11:53:47Z")
I I have completed my Ai marketing micro intership i didn’t get certificate or it’s not showing any status about the course … --- ## [Issues Generating HubSpot Academy Digital Advertising Award / Certification](https://community.hubspot.com/t/issues-generating-hubspot-academy-digital-advertising-award-certification/160901)
**Author:** [@skerri01](https://community.hubspot.com/u/skerri01)\ **Replies:** 3\ **Last updated:** [October 5, 2026, 2:43pm UTC](https://community.hubspot.com/t/issues-generating-hubspot-academy-digital-advertising-award-certification/160901 "2026-10-05T14:43:34Z")
I completed the Digital Advertising Academy course, and the site seems to be unable to download my certificate/award. See scr… --- ## [Cannot start Flywheel Insights exercise](https://community.hubspot.com/t/cannot-start-flywheel-insights-exercise/160615)
**Author:** [@tsanders7599](https://community.hubspot.com/u/tsanders7599)\ **Replies:** 5\ **Last updated:** [October 2, 2026, 8:01pm UTC](https://community.hubspot.com/t/cannot-start-flywheel-insights-exercise/160615 "2026-10-02T20:01:13Z")
Reporting certification, lesson Identifying Flywheel Insights, exercise Explore Your HubSpot Analytics. Start exercise spins,… --- ## [Received certificate will not load (this page cannot be displayed)](https://community.hubspot.com/t/erhaltenes-zertifikat-ladt-nicht-diese-seite-kann-nicht-angezeigt-werden/160703)
**Author:** [@katjavonderburg](https://community.hubspot.com/u/katjavonderburg)\ **Replies:** 1\ **Last updated:** [October 2, 2026, 1:09pm UTC](https://community.hubspot.com/t/erhaltenes-zertifikat-ladt-nicht-diese-seite-kann-nicht-angezeigt-werden/160703 "2026-10-02T13:09:40Z")
I have obtained the “HubSpot Academy AI-Readiness Accelerator, Sep 30, 2026 – Present” certificate, and it is in my … --- ## [Exam Evaluation Overdue - Integrating With HubSpot I: Foundations](https://community.hubspot.com/t/exam-evaluation-overdue-integrating-with-hubspot-i-foundations/160383)
**Author:** [@jorge.dss](https://community.hubspot.com/u/jorge.dss)\ **Replies:** 1\ **Last updated:** [September 29, 2026, 9:21pm UTC](https://community.hubspot.com/t/exam-evaluation-overdue-integrating-with-hubspot-i-foundations/160383 "2026-09-29T21:21:01Z")
Hello, I completed the practical exam for the course “Integrating With HubSpot I: Foundations” on HubSpot Academy. According… --- ## [I need help with corrections of my name in my certificate](https://community.hubspot.com/t/i-need-help-with-corrections-of-my-name-in-my-certificate/160375)
**Author:** [@Stellamaris5555](https://community.hubspot.com/u/Stellamaris5555)\ **Replies:** 4\ **Last updated:** [September 29, 2026, 7:09pm UTC](https://community.hubspot.com/t/i-need-help-with-corrections-of-my-name-in-my-certificate/160375 "2026-09-29T19:09:50Z")
Hello HubSpot Community Team, I completed my certification, but it is still showing the incorrect name. I have already updat… [Next page](https://community.hubspot.com/tag/academy-certifications/52.md?match_all_tags=true&page=1&tags%5B%5D=academy-certifications)