Profile

MichaelWray
Member
Member since ‎Sep 30, 2025
Message
  • solutions
    0
  • Replies
    0
  • Upvotes Given
    3
  • Upvotes Received
    0
  • Ideas
    1

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Michael Wray

This user hasn't created a bio yet. Edit your own profile here!

Activity

MichaelWray
Member
December 02, 2025
Reply to Additional Agent Tokens in Inbox Email Signature
This is also crucial for my team.
MichaelWray
Member
November 17, 2025
Reply to Split tickets no matter what channel they are from
I desperately need this - so often our customers ask a completely new issue and the chat system attaches it to a prior chat conversation, when I need...read more
MichaelWray
Member
November 05, 2025
Reply to Ability to add instructional text to record creation forms
To me, the obvious application here is ticket forms - saying "please add examples if appropriate with this data"
MichaelWray
Member
October 02, 2025
Reply to Associate New Conversation to Existing Ticket within the Inbox
I can't believe this isn't how it already works.
MichaelWray on September 30, 2025
Implement "hunt group" functionality for HubSpot native inbound calling
Currently, HubSpot requires third-party calling services to be integrated for hunt group style inbound call agent prioritization. It would be nice to be able to handle this natively within HubSpot, allowing for support teams to prioritize tier 1 age read more
Reply Idea Calling
0 upvote
0 Reply
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.