Hey I'm Dave, marketing consultant and founder at Brucey, a specialist B2B Industrial marketing consultancy for manufacturing, engineering and construction businesses.
We have this exact same scenario - also with a Software company.
@Mike-Caliguri were you able to find any other Ideas Forum posts on this to...read more
Agree per original post and some of the comments herein.
Additionally, the Filter options on the left side, once you start a Conversation Inbox...read more
Yep, had multiple variations of this request from various clients - on Deals and Tickets too. Long, complex sales cycles. Complex customer fault find...read more
Hi @callie - OK further to my last message (humble face) it seems Conversations does do what you said - except not for the very first assign Owner ...read more
Hi @callie - thanks for that. I don't see that in out portal. I just did some more testing and the Ticket Owner still isn't updating.
Perhaps...read more