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Brucey
Participant | Diamond Partner
Participant | Diamond Partner
Member since ‎Jul 5, 2019
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  • Upvotes Given
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David Leahy

Hey I'm Dave, marketing consultant and founder at Brucey, a specialist B2B Industrial marketing consultancy for manufacturing, engineering and construction businesses.

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Mike-Caliguri on July 21, 2022
Remove Attachment limitations
In the Conversation Inbox, there are set file types that can be attached, even when uploading them. This makes no sense. We are a software company where we send "license files" and customer configurations (think of ini files) to our clients. Most al read more
Reply Idea Professional
1 upvote
1 Reply
Brucey
Participant | Diamond Partner
December 11, 2022
We have this exact same scenario - also with a Software company. @Mike-Caliguri were you able to find any other Ideas Forum posts on this to...read more
KFrancis18 on January 28, 2022
Improving Conversations Inbox Search Functionality
Search function in conversations is not currently very useful for anything other than searching by a known/exact email address. It would be great to improve the functionality to include: Searchability within both conversations AND the internal com read more
Reply Idea Conversations
42 upvotes
12 Replies
Brucey
Participant | Diamond Partner
December 11, 2022
Agree per original post and some of the comments herein. Additionally, the Filter options on the left side, once you start a Conversation Inbox...read more
kal06g on July 19, 2019
Bulk Manage CRM Attachments on Company and Contact Records
We have prospects, customers, and partners who have many attachments/ documents associated with the accounts. Annual Maintenance agreements, Partnership Agreements, POs, Quotes, Presentations...etc. Hubspot CRM currently only allows you to manage at read more
Reply Idea Contacts & Companies
198 upvotes
48 Replies
Brucey
Participant | Diamond Partner
November 09, 2022
Yep, had multiple variations of this request from various clients - on Deals and Tickets too. Long, complex sales cycles. Complex customer fault find...read more
Herschel on May 09, 2019
Assign Ticket Owner to Associated Conversation
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Reply Idea Conversations HubSpot Support Tickets
141 upvotes
50 Replies
Brucey
Participant | Diamond Partner
October 31, 2022
Hi @callie - OK further to my last message (humble face) it seems Conversations does do what you said - except not for the very first assign Owner ...read more
Herschel on May 09, 2019
Assign Ticket Owner to Associated Conversation
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Reply Idea Conversations HubSpot Support Tickets
141 upvotes
50 Replies
Brucey
Participant | Diamond Partner
October 31, 2022
Hi @callie - OK further to my last message (humble face) it seems Conversations does do what you said - except not for the very first assign Owner ...read more
Herschel on May 09, 2019
Assign Ticket Owner to Associated Conversation
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Reply Idea Conversations HubSpot Support Tickets
141 upvotes
50 Replies
Brucey
Participant | Diamond Partner
October 31, 2022
Hi @callie - OK further to my last message (humble face) it seems Conversations does do what you said - except not for the very first assign Owner ...read more
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