Profil

James_C
Participant
Membre depuis ‎juil. 3, 2019
  • Solutions
    0
  • Réponses
    1
  • Mentions J'aime ajoutées
    7
  • Mentions J'aime obtenues
    19
  • Idées
    1

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Activité

NinaKovari le Novembre 15, 2019
I'm proposing being able to select certain properties to keep when merging. While merging contacts I realized that a lot of the properties of the new record are not accurate for the contact because when merging it selects the most recent value. Lire la suite
28 Mentions J'aime
6 Réponses
Participant
Juillet 23, 2020
I would love to be able to select which contact information stays in the merge or even just pick which contact has the information you want to keep. ...Lire la suite
nathanparis le Mai 29, 2019
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f Lire la suite
341 Mentions J'aime
104 Réponses
Participant
Avril 15, 2020
I would like to add an idea to this feature, I have been working on a way to flag customers with special instructions based on previous interactions,...Lire la suite
basil le Mars 25, 2019
The new preview functionality is awesome. Unfortunately it is only available if deals are displayed as list. It would be great, if we had a preview button also in card view! In contrast, the button is there in list view.
24 Mentions J'aime
5 Réponses
Participant
Février 26, 2020
This would also be very useful with Tickets in the Service hub!
CarlosRdz le Août 25, 2019
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen Lire la suite
89 Mentions J'aime
45 Réponses
Participant
Février 12, 2020
This is one thing that our Support team misses from when we used ZenDesk. It is very helpful so that you know if someone else might be working on a t...Lire la suite
James_C le Février 12, 2020
It would be nice if there was a button that you click next to "Ticket Owner" that says "Assign to me" and that sets you as the owner and autosaves it as well. It seems like something so little however over time it would save a bit of time. As it Lire la suite
17 Mentions J'aime
13 Réponses
nathanparis le Mai 29, 2019
Right now you only have the abilty to create tasks in workflows. Other MA platforms allow you to merge fields and save into a note during autmation which is extremly handy for team members when viewing hisotry of activity. For example someone f Lire la suite
341 Mentions J'aime
104 Réponses
Participant
Avril 15, 2020
I would like to add an idea to this feature, I have been working on a way to flag customers with special instructions based on previous interactions,...Lire la suite
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