1. Process first then enable. Have a broad goal and process. Know the buyer journey. 2. List the most important data points. Names of the fields. ...read more
1. Returning product is a pain. This company often just tells you to keep the product. 2. When calling customer service and they put you on hold wi...read more
1. Maciek - Los Angeles. 2. A operational process from Marketing, Sales and CS that aims to increase efficiency as business grows, but ultimately r...read more
Hi, Maciek here. I'm currently between roles, but am taking this course as I am a customer success professional. CS is becoming more and more a sourc...read more